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Claiborne And Hughes Hlth Cntr

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    To begin with, Brianna Marlett's review hit the nail on the head... well done, Brianna! One of our family members is in this facility, and we're not pleased with the lack of overall diligence of the staff. We will give them a few more weeks to get their act together and if there's no improvement, we're her pulling out and transferring her to another facility. They must have a high staff turnover, because they've had a "hiring" sign out by the gate for the last few weeks. Well, it's been several weeks since we posted our first review. Things have not gotten any better... quite the opposite, in fact. On or about 05 May 2017, my wife went to the Claiborne-Hughes facility to visit her relative. As soon as she stepped off the lift on the 2nd floor, the stench of feces was so strong that it almost made her sick. For those not familiar with it, the 2nd floor is what Claiborne-Hughes refers to as the "Memory Care Unit", for those residents with Alzheimer's. She immediately went to her relative's room and found her complaining about stomach cramps, diarrhea and nausea. Because of the severe GI distress, she'd not gotten much sleep the previous night. My wife made some inquires with the staff about what was going on and she was told that there was some stomach "bug" going around. But it was the *way" she was told, like it was a normal, everyday occurrence, nothing to get alarmed about. I'm sure the one or two other residents that had to be transported to the ER at a local hospital the night before would disagree. My wife's relative had been a resident at this facility for about a year. Over the course of that year, we'd noticed the overall care of her relative fall by the wayside. It seems that anyone unfortunate enough to be assigned to that floor, are treated like sub-humans. Doctor's orders that were in her relative's medical record were either not being administered, or not with much degree of consistency. There are/were some nursing staff that genuinely seemed to care about the residents, but they seem to be more the exception than the rule. We assume that's the reason for the high turnover. It's hard to retain good employees, when they are forced to work along side those that don't give a damn. We've removed my wife's relative from that filthy, run-down facility and transferred her to very nice facility closer to home. Her relative likes it much better than Claiborne-Hughes. Indeed, Claiborne-Hughes needs to lose their license to run a nursing facility. Residents should be evacuated, the facility should be shut down and boarded up. Or better yet, let a flame thrower do the job. Anyone considering this facility for your loved ones, especially those with memory related issues, needs to look elsewhere. For the love of God, country and all that is Holy, don't put your loved one through this place.

  • ★★★★★ 10 months ago

    This place makes me sick! I don't even want to give it a 1 star!!!! When you walk in the receptionists never say hello to you because they are too busy watching their movies or twiddling their thumbs or on facebook. Im visiting my grandfather here and the resident next to him sits in nothing but a tshirt with poop on his bed and they don't even care. A nurse dropped off my grandfather's food on his tray and asked if I was going to set it up for him. Isn't that your job? When we left a resident was trying to get out of her bed and put on her slippers asking me and my sister in law to please help her go to the bathroom and was begging to use the restroom!!!! We stopped a nurse and she just looked into the room like so what? Another came and said "we got her!" We told her please help her and all she could say was "Oh bless her heart!" and walked past her room to another hallway and we didn't see her come back to help this resident who is already climbing out of her bed?! I'm absolutely disappointed in this place. The receptionist can't even say have a good day or goodnight they just smack the button and keep watching their movies. Absolutely rude!

  • ★★★★★ 7 months ago

    Kinda hard to say I wasn't there long the people seemed like they were OK with their job.

  • ★★★★★ a year ago

    The nurses and tecs that are there care deeply for residents but there simply are not enough of them. Some tecs have 14 residents to care for on a shift which frustrates the residents, family members and the tec who wants to do the best for all residents. Owners are not local and it's difficult to communicate issues to them.

  • ★★★★★ 9 months ago

    I don't just doesn't go there.

About Claiborne And Hughes Hlth Cntr

General Information

Legal Business NameClaiborne Management LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 23, 1983 (34 years)
Capacity157
Residents97
Percent Occupied62%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Claiborne And Hughes Hlth Cntr

Claiborne And Hughes Hlth Cntr
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaint+InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

September 6, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

July 14, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 14, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmComplaintProvide written records when a resident is transferred or discharged.

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$19,110 fine
ESomePotential for HarmHealth InspectionProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

June 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
FManyPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmComplaintUse a registered nurse at least 8 hours a day, 7 days a week.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintProvide food in a way that meets a resident's needs.
DFewPotential for HarmComplaintOffer other nutritional food to each resident who will not eat the food served.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Claiborne And Hughes Hlth Cntr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 35min
2hr 25min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
15min
50min
ReportedExpected
RN
2hr 35min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.0%
96.5%
96.5%
96.5%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
93.8%
96.4%
100.0%
91.5%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
28.6%
50.0%
45.0%
40.0%
55.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.2%
14.9%
17.3%
19.2%
36.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.2%
18.3%
36.4%
33.3%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose ability to move independently worsened
26.8%
29.6%
29.6%
24.6%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antipsychotic medication
14.9%
18.1%
33.8%
30.2%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose need for help with daily activities has increased
1.6%
0.0%
0.0%
0.0%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who self-report moderate to severe pain
14.6%
13.9%
14.6%
12.0%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who lose too much weight
8.5%
7.0%
8.5%
6.8%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of high risk long-stay residents with pressure ulcers
1.2%
1.3%
2.6%
1.3%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a urinary tract infection
3.7%
3.8%
2.4%
0.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.8%
3.3%
3.2%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.2%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.4%
94.0%
95.2%
100.0%
81.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.7%
71.1%
71.1%
71.1%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
17.4%
18.3%
-
-
61.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
2.3%
1.9%
0.0%
0.0%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
0.0%
0.0%
4.2%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
1.0%
0.9%
1.2%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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