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Shannondale Health Care Center

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Laura Seymour
    ★★★★★ 3 weeks ago

    Three stars is for the kindness shown by almost every staff person I met. They were very nice and caring. Unfortunately, their lack of communication between shifts and orderlies is unacceptable. Also, although staff were always around it was difficult to get someone to respond when needed.

  • Sheena Mathes
    ★★★★★ 3 weeks ago

    i worked here for 3 years. i loved my patients and carol was my supervisor. the nurses really care for their patients and go above and beyond for them. people here are so lonely. no one visits them anymore for holidays or birthdays. i was glad i could service these people and we all gave them a family to enjoy during their last days.

  • Donna Parton
    ★★★★★ 5 months ago

    My mother was only there for 5 days respite. There were problems every single day and I was there once or twice each day. The first day she was moved to a new floor because of a situation with a nurse- extremely rude. There are some workers here who care but not enough for me to leave a family member there again. And I took enough clothes for her for the 5 days. She couldn't feed herself and messed her clothes up where she tried feeding herself. I just got a laundry bill from them. Not expensive but if you are calling me every day to come down for issues, why didn't you tell me she needed clothes washed. Very emotional time and very disappointed in situation.

  • Oncrip
    ★★★★★ 5 months ago

    If i couldve rated this place 0 stars i wouldve. First off Tara the director of dietary is more interested in having meetings and taking disciplinary action on the cooks while the cooks should be cooking and making sure the food is up to Parr for the residents. And her humble fumble assistant Diane Heiss who couldnt pass a 3rd grade spelling test doesnt do anything but lie and manipulate people and of course take her usually 5-6 smoke breaks while on the clock...the oven never works as well as other equipment in the kitchen thats just sitting around for decoration i guess. If i could wear pretty scrubs and alot of weave and makeup only to come to work and manipulate my fellow workers than hey this wouldve been a dream job. I would b terrified knowing that whom evers cooking my food in a restaurant was also just out back cleaning out trash cans, cleaning dust off air conditioning vents( and the air doesnt even work) scrubbing decade old spots off walls cleaning scum grime and buildup off shelves that are just as old as the residents. You also have to go in residents room and take orders for half sain people. Ive gotten sick a few times from going to the residents room.Just think of all the germs i took back to the kitchen. Makes me think how in the hell would any cook have time in between all that to cook. -Assisted Living Building Middlebrook location. And fyi NHC west which is a block away starts their cooks out with 12.00 hr. Westmoreland also 12.00 hr where Shannondales only pays 10.50. Over worked and under paid! Anyone reading this thats considering a job in dietary u better run ???as fast as u can!

  • Kris G.
    ★★★★★ a week ago

    Clean caring place

About Shannondale Health Care Center

General Information

Legal Business NamePresbyterian Homes Of Tennessee Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 26, 1973 (45 years)
Capacity176
Residents168
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Shannondale Health Care Center

Shannondale Health Care Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 7, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Shannondale Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
30min
55min
ReportedExpected
RN
3hr 55min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.1%
93.6%
93.6%
93.6%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
83.9%
82.5%
92.8%
91.5%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.4%
60.5%
67.4%
69.6%
55.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
38.0%
34.3%
37.2%
30.6%
36.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.7%
26.7%
28.3%
26.0%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose ability to move independently worsened
23.8%
18.3%
16.2%
17.9%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antipsychotic medication
15.0%
19.8%
20.0%
11.8%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose need for help with daily activities has increased
3.8%
4.8%
1.8%
4.9%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who self-report moderate to severe pain
9.8%
12.3%
9.9%
10.1%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who lose too much weight
0.8%
2.5%
3.1%
3.1%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of high risk long-stay residents with pressure ulcers
15.8%
19.7%
17.9%
9.7%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who have depressive symptoms
11.9%
11.6%
7.0%
4.7%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a urinary tract infection
2.8%
2.8%
3.5%
5.9%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
5.0%
6.9%
5.7%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
0.7%
0.7%
0.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

63.9%
69.6%
64.2%
66.9%
81.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
73.0%
73.0%
73.0%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.9%
60.2%
52.4%
53.0%
61.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who made improvements in function
11.6%
6.1%
4.5%
12.1%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who self-report moderate to severe pain
4.5%
6.6%
5.9%
8.8%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
0.7%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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