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Westmoreland Health And Rehabilitation Center

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    I've personally worked with this great Team on many occasions and can honestly tell you that they will go above and beyond for your loved one. If they can't help you, they reach out to others for assistance. I've seen this first hand. The Community Liaison is a true asset to the company, she is all about customer service and helping families. I would highly recommend this TEAM; for this is exactly what they are. There is no such thing in the world as a perfect facility and every facility has room for growth. Mistakes are going to be made, it's how we learn. "You win in life with people." Pat Summitt

  • ★★★★★ 5 months ago

    My mother has resided here since November 2016. It is close to my house so I visit on a daily basis. I have visited during all hours, so I have gotten to know all of the different nurses, aids, etc. This is definitely a caring place where love certainly resides. If I ever have a problem with anything, I am on first name basis with the decision makers. Any issue is taken care of promptly. I have also been impressed with the quality of the food being served to the residents AND their guests that come to visit. Yes, the guests are welcome to eat right along side their family members. This is a nice gesture and the food rivals many of the local landmark west Knoxville cafeterias. I wouldn't hesitate to recommend Westmoreland Health and Rehab to anyone.

  • ★★★★★ 4 months ago

    It is a great place to work. Our company has high standards in place for the care that is provided. I am proud to work with the Westmoreland team!

  • ★★★★★ 6 months ago

    My grandmother is currently here, thanks to my uncle. The place is terrible. She has declined more in four months than she has in years. Her teeth have been lost for over a month and she has yet to get new ones. I have repeatedly tried to talk to staff with no progress or help to be had. She has lost quite a bit of weight, but nobody seems to care as long as the checks roll in every month. When I'm there I take her to the bathroom and clean her because I'm unsure when she has hae d/will have a bath. She haas been back to the hospital with UTIs twice since arriving to this place and this was never an issue for her before. She was walking around when she went in (with walker), barely gets out of a wheelchair now (only with assistance). When I go in she is sitting in the hall staring at the wall or in bed, as are the rest of the patients. This place has a ONE STAR rating from CMS/Medicare for a reason. They have been fined multiple times in recent years. This is all public record easily found on CMS website. Please avoid this place.

  • ★★★★★ 9 months ago

    Great tour with a newly renovated building with friendly staff. The new Alzheimer unit is amazing - this is a great service to the community! Glad we (Northshore Senior Living) are neighbors !

About Westmoreland Health And Rehabilitation Center

General Information

Legal Business NameKnoxville Healthcare LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 6, 1977 (41 years)
Capacity222
Residents145
Percent Occupied65%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westmoreland Health And Rehabilitation Center

Westmoreland Health And Rehabilitation Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 6, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
GFewActual HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

August 16, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

May 25, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$151,777 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westmoreland Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
20min
1hr
ReportedExpected
RN
3hr 20min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.4%
98.6%
98.6%
98.6%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.2%
99.2%
98.3%
91.5%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.8%
54.8%
56.4%
44.4%
55.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.2%
32.2%
27.4%
25.9%
36.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.2%
3.0%
35.0%
28.4%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose ability to move independently worsened
27.8%
20.3%
12.6%
9.7%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antipsychotic medication
7.7%
3.6%
13.1%
28.8%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
9.0%
3.8%
5.0%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who self-report moderate to severe pain
4.7%
4.6%
5.8%
4.4%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who lose too much weight
2.6%
3.4%
4.6%
4.0%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of high risk long-stay residents with pressure ulcers
1.7%
0.8%
3.8%
0.9%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who have depressive symptoms
2.3%
4.6%
8.3%
6.2%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a urinary tract infection
4.7%
5.3%
4.1%
1.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents experiencing one or more falls with major injury
6.9%
8.0%
6.2%
2.5%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.8%
0.8%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.7%
88.9%
87.2%
84.5%
81.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
43.1%
76.7%
76.7%
76.7%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.3%
50.5%
52.9%
44.8%
61.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who made improvements in function
18.9%
15.2%
19.7%
19.0%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
2.5%
3.2%
11.8%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
1.5%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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