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Ashton Place Health & Rehab Center

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 10 months ago

    Like Debbie Banks wrote, there are some awesome people here(yes, I am inside this place). I've been here for five months so I think I am qualified to comment on the facility. As so many have commented, there needs to be more caretakers, and there are several that need to be culled out of the system due to gross indifference. Some of the CNAs are very warm and caring, but there are quite a few who at best only perform a notion of their job, a perfunctory job, so to speak. II won't go in to detail of most of my complaints due to the nature of what is done, or not done. Kinda gross. On the other hand those who care about us patients are the greatest people and I don't think I'll live long enough to show them all the appreciation I have for them.

  • ★★★★★ 2 years ago

    Hated the experience. I rate it two thumbs down. This facility is a joke. God help the residents, particularly the ones that cannot speak or do for themselves. As with all facilities, there are some staff that were wonderful, even awesome. But then there were some that were horrible. They had no compassion for their patients and it showed. On one particular incident, I inquired about my loved one's sleepiness and was told he was given a sleep aid around noon, which I couldn't understand. According to the nurse, he requested medication to help him sleep. However, he could barely talk. In the words of my loved one, Ashton treats their patients and residents like "storage". Please think twice before placing your loved one at this dump. Having experienced what I did with my loved one, I wouldn't leave a stray dog that I found wondering in the street in their care.

  • ★★★★★ 2 years ago

    We are trying to talk to a doctor or nurse or someone who is responsible for taking care of our elderly uncle, William E. Harris. He has been there for almost two weeks and no one has returned a phone call. Since we live in Nashville, this is our only means of communication. Please returns calls to James H. Harris III.

  • ★★★★★ 3 years ago

    My mother was admitted there in September of 2012 by a doctor at Delta Medical that released her to the nursing home ONLY. The social worker didn't contact the nursing homes we requested so only Ashton Place visited the hospital. It has been a nightmare since then. Her clothes were missing daily (their explanation was that they are not responsible for her clothes), she was heavily sedated, and we were told that she was stealing things. We have complained to the staff, complained to the administration, to the doctors (when they had time to schedule a meeting), and to the Department of Human Services. The staff met with us, made promises (that they never kept), and continued their normal routine. They informed us that they were understaffed and could not care for our mother as we could. The Department of Human Services got back to us after 10 days and informed us that they would check it out. A month later, they visited the Nursing Home after informing them that they were to be inspected. We tried moving her to another facility, but the social worker continues to tell each place that my mother is aggressive and fights. At one point she did fight, but we informed them that whenever she has a urinary tract infection, she becomes combative. Her food was always cold and they complained that she didn't eat when we told them the foods she did and DID NOT eat. She is now bedridden and still getting that same report of combativeness. The family does her washing and her clothes come home soaked, smelling of strong urine, and in separate plastic bags. Her clothes have to be washed twice, sometimes three times before the odor will go away. Although they say she is being bathed, she has dirt around her ankles, same amount of lotion and toothpaste as 2 weeks ago, but they continue to say they are taking care of her. I know no one could care for her like we could but when you trust medical people to do as they promise and won't release her to us, what other options do we have. This place should be shut down or properly staffed. This nursing home and rehab center is packed and still won't hire enough people to provide the care they promise.

  • ★★★★★ 5 years ago

    My dad was great June 29th and the nurse killed him June 30th overnight shift and sent him straight to the funeral home instead of the hospital. When I asked her why she did that she told me the police sent him there. Terrible place not enough help I'am calling the state because they don't have enough workers here.

About Ashton Place Health & Rehab Center

General Information

Legal Business NameMid-South Health Services, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1977 (40 years)
Capacity211
Residents170
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ashton Place Health & Rehab Center

Ashton Place Health & Rehab Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 31, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHire a qualified full-time social worker in a facility with more than 120 beds.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

February 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHire a qualified dietician.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaint+InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionProvide clean bed and bath linens that are in good condition.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaint+InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

October 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

May 11, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide or obtain dental services for each resident.
DFewPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ashton Place Health & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 40min
ReportedExpected
CNA
1hr 40min
40min
ReportedExpected
LPN
20min
1hr
ReportedExpected
RN
4hr 55min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.5%
84.5%
84.5%
84.5%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
96.7%
90.7%
81.8%
91.5%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
87.2%
73.2%
74.4%
55.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.6%
10.5%
12.9%
17.1%
36.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.0%
22.4%
25.3%
24.6%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose ability to move independently worsened
10.0%
5.4%
9.8%
12.9%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antipsychotic medication
17.2%
14.9%
12.2%
21.9%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose need for help with daily activities has increased
4.4%
3.5%
1.5%
2.3%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who self-report moderate to severe pain
11.4%
15.6%
22.1%
12.5%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who lose too much weight
8.5%
7.8%
15.1%
9.3%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.8%
0.8%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who have depressive symptoms
10.8%
4.6%
2.1%
4.4%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a urinary tract infection
0.6%
1.3%
0.7%
2.9%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
1.5%
1.9%
2.2%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.3%
0.7%
0.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

49.6%
46.3%
44.9%
29.6%
81.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
53.4%
28.0%
28.0%
28.0%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
47.0%
35.1%
19.1%
19.9%
61.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who made improvements in function
10.8%
3.4%
1.5%
3.8%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.7%
2.1%
1.7%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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