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Pigeon Forge Care & Rehab Center

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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • ★★★★★ a week ago

    I gave it a 1 star because I couldn't give a ZERO star... This place is run down, short staffed and disgusting... My mother ( who is there for a fractured hip) was left in her bed with urine soaked sheets and later left on a bed pan for 30 min on her first day. 3 days later I took her home for several hours told them before she left the toilet in her room was clogged , they had 8 hrs to fix it , they did not instead when we flushed the toilet it ran over soaked the whole floor running into the hallway.. The whole place smells like urine. This is her second time there. 2 yrs she spent 28 days and it was pretty good and nice not this visit

  • ★★★★★ 2 years ago

    TERRIBLE WHAT THEY DID TO MY MOM...Sent her home without the family knowing. Her discharge date was 4/13/2015 and they sent her home with no belongings she had there on 4/9/15. They did not call us and we had no idea she was coming home that day. Thank God, we were home and not on the way to see her as we were doing everyday. The excuse I got from the Administrator was "miscommunication" Imagine that. Also, she was missing her hearing aid and her glasses when the Admitting worker came by the next day AFTER she got off work to bring her things. The administrator had the audacity to ask me if she needed to tell me what page it was, in the handbook, that they were not responsible for personal belongings. Now, if a 98lb woman with severe dementia has glasses and a hearing aid, you would assume they were not going to be able to keep up with them. That is what she was there for, CARE. I hate that they even have the word CARE in the name of the place because it is definitely the opposite of CARE. It is borderline abuse. They sit those poor little people out in front of the nurses station waiting on who knows what and I believe it is just so they can keep a watch on them and not have to go to their rooms. Some of them have their heads hung down, sound asleep in a wheel chair. It is one of the saddest things I have ever witnessed.I did ask them not to put my Mother out there but...yes they did. She came home with a black circle on her left arm, made with a marker. I have no clue what that was. This place needs to be CLOSED immediately. Do not take your LOVED ones there if in fact, you LOVE them!!! I have filed a report and reported everything they did and didn't do. Hopefully they will be CLOSED!!! Oh and I had to click on one star to publish this review, otherwise they wouldn't have gotten this one star at all !!

  • ★★★★★ a year ago

    Don't ever send anyone you love to this place. The admissions girl is real friendly, but don't let that fool you. They are understaffed and some of the staff even told me this. And they are not trained in certain duties that they are supposed to do. One of my husband's nurses said that many of the CNAs and even nurses weren't "comfortable" with my husband's medical equipment. They let him lie in bed for DAYS without getting him up in the medical chair even though the Respiratory Therapists left orders for him to be up every day for several hours. As a result of all these things my husband ended up in ICU for over a WEEK due to neglect which the hospital staff reported to authorities, he had a clot in his trach and Pigeon Forge Care? and Rehab didn't know how to suction him and the EMT did that on the way to the hospital. They still took him to the ER because he had a lot of fluid in his lungs as he had aspirated from him not having his back elevated up to where the feeding tube would keep the fluid from backing up into his lungs. This is what caused his pneumonia. Even though I would go over all the time and try to get the staff to help him they never had the time or they didn't get him up out of his bed. He couldn't go anywhere as he cannot move due to an auto accident. So he was helpless without them moving him. Many times I would go in and he was not elevated and his moisture cup for his oxygen would be empty. One night I tried to call the facility and couldn't get an answer and I tried for over two hours. Finally I called the police department and they went over to check...turns out the office girl had neglected to turn the phone ringer over to the wings. They had the nurse call me. She said they didn't know the ringer wasn't on and I said didn't they think it was a little too quiet to be normal? I had been there earlier and my husband was having a hard time with his secretions and I asked them to call the respiratory therapist and they said he was doing OK but that night I still wanted to check on him and couldn't get an answer. The next day he was taken to the ER with difficulty breathing and extreme low blood pressure and very high heart rate. When he was admitted to ICU they also told me he was dehydrated and said there was no excuse for that. There are way more things I could tell you like in the evenings the residents are put out in the hall and going down the hall it smells bad. My husband was in a room with a man who wasn't in his right mind and he would yell for sometimes 3 hours straight and clap his hands loudly over and over. I asked the nurse about it and she just laughed and said he wants to get in his bed. It was just a very bad place and did I mention bed sores? He arrived at LeConte with OPEN bedsores on his buttocks. The place looks nice and the cafeteria people are very nice. The the ones in charge of caring for patients needs more training and most of them did not want to do anymore that what they had to. There were several that seemed to really care about my husband but they kept switching them all around and then there were the others who didn't know know how to take care of him. There is a high turnover in CNAs and so most of them had no idea how to do the care that my husband needed. Did you notice all are one star rated reviews and the dates show this has been going on for quite some time. The only 5 star was from a Dawn Hancock...could she maybe be a worker or friend of the facility and seems she couldn't come up with a comment...

  • ★★★★★ a year ago

    Didnt let me have a shower for 5 days nor did they change my bed for that long. I was temporary and how they treated their patients was very poor.

  • ★★★★★ a month ago

    Place was horrible

About Pigeon Forge Care & Rehab Center

General Information

Legal Business NameLp Pigeon Forge LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1996 (21 years)
Capacity120
Residents79
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Pigeon Forge Care & Rehab Center

Pigeon Forge Care & Rehab Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Tennessee Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 31, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

September 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GFewActual HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Pigeon Forge Care & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.4%
82.8%
82.8%
82.8%
93.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
76.2%
74.6%
73.8%
88.3%
91.5%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
82.6%
90.5%
74.1%
73.9%
55.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of low risk long-stay residents who lose control of their bowels or bladder
50.8%
49.1%
53.3%
40.4%
36.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.3%
31.4%
27.5%
30.7%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose ability to move independently worsened
12.7%
9.8%
10.9%
14.8%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who received an antipsychotic medication
33.3%
28.3%
8.8%
17.5%
15.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
6.6%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
12.1%
9.8%
1.7%
8.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
3.8%
5.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who have depressive symptoms
1.7%
6.9%
4.9%
20.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a urinary tract infection
6.3%
5.1%
4.9%
5.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
3.6%
1.6%
0.0%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.9%
84.0%
85.5%
86.1%
81.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.4%
85.3%
85.4%
85.4%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.7%
65.3%
67.6%
71.8%
61.7%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who made improvements in function
4.8%
6.2%
5.4%
9.6%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
1.8%
1.0%
2.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016TN
Percentage of short-stay residents with pressure ulcers that are new or worsened



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