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Senior Care Of Green Oaks

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Residents are constantly being ignored and not helped when asking for things. You walk in and hear the room buzzards going off, but no one is tending to them. Nursing staff is often short and rude. Nurses will go on breaks and no one is there to "cover them". Laundry is constantly "loosing" items. My grandmother has lost multiple items and has been found wearing other residents clothing since they can't locate hers. I would not choose this place over others. Do lots of research before placing your loved one in any nursing home. But I do not feel that the staff truly cares about the residents here.

  • ★★★★★ 2 years ago

    This so called skilled nursing center is far from skilled. After placing my friend there, he ended up in the hospital in renal failure from dehydration after 8 days.His numbers upon transfer from the hospital sky rocketed due to inferior care. I was assured upon admittance that this facility was certified in IV care and they would monitor his hydration. Apparently, they didn't and he almost paid the ultimate price. If I hadn't been there twice a day to feed my friend, he would have surely died due to the lack of care. This facility is very dirty, short staffed, call lights go unanswered, patients yelling for help. But if you don't mind cockroaches and poorly trained staff with bad attitudes, by all means place your loved one in their care. The attitude of the director to the regional VP are horrendous. Complaints went no where with management. The bottom line here is money, not quality of care. The parent company Senior Care Centers, never answered emails or messages left.

  • ★★★★★ 2 years ago

    Our mother had been hospitalized for about a week with a bad UTI, which caused her to become very week and unable to transfer by herself. We chose Senior Care Green Oaks for her rehabilitation, because the facility was the nicest that we had seen, and the admissions person was very friendly and professional. But my mother's first night there gave me reason to be a little concerned whether I had chosen the right place for our mother. I went to the admissions person with my concerns and she apologized and assured me that they were going to make my mother comfortable and that they would take good care of her. My mother did not get better, in fact she could have died there had it not been for a good friend who was visiting her and who noticed that my mother's ankles appeared swollen, she took off some socks that were covering huge blisters and bedsores on my mother's feet. She took some photos and sent them to my sister who lives nearby. Immediately my sister went to see our mother and asked the nurse what was going on, and the nurses reply was, "they weren't there this morning". My sister had to demand them to take my mother to the hospital. The hospital was shocked at my mother's condition, and said that she had been neglected. My mother had been at Green Oaks for about 3 weeks and within that time she developed contractures in her knees, she had sepsis, and other medical issues that she did not have when admitted to Senior Care Green Oaks, Arlington TX. My mother was in the ICU for over a week before being transferred to another floor. She was in the hospital this time over three weeks. My mother is now recovering at Parkwood Health Community in Bedford, Texas, and although she still cannot transfer by herself, due to atrophy and contractures from being bedridden so long, her time at Green Oaks really set her back, she is alive and well, and no longer has contractures, thanks to the great team of physical therapists at Parkwood. In fact, our mother is doing so much better at Parkwood that they made her an "ambassador" for their community. From this experience, I have learned that you really need to be an advocate for your aging parent who is in a nursing home. You cannot fully trust that they are being cared for properly. and to the Google user below, who is probably an employee, I am not a disgruntled employee, I have photos to prove how bad my mother's condition was. It was as though they had given up on my mother all together. We had nothing to go by or compare Green Oaks to, since this was our first experience with a nursing/rehab facility, but after arriving at Parkwood we could see a big difference in the care my mother was receiving. My guess is that Green Oaks will eventually be shut down, and I hope before someone loses their loved one under their lack of care.

  • ★★★★★ 2 years ago

    This facility is a dump. The care is sub- standard. They placed my father on a bed with no sheets on it. When my mom asked the aid where the sheets were she was told that kind of bed didn't require sheets! Really! When they do put a sheet on it it is as thin as gauze. This facility NEVER has any linens available. The food is horrible. My dad has lost 20 lbs. since he arrived. The care is awful and there is obviously a high turnover with aides. We will be actively seeking a new facility and Green Oaks should probably be looking for a surprise visit from the state! Do not put your loved one in this facility. It is filthy.

  • ★★★★★ 4 years ago

    My sisters food was COLD, her mattress so thin, she could not rest comfortably. Could not get an aid to help her when she needed to go to toilet. Messed all over herself. Then took 10 minutes to find an aid to assist her. VERY POOR place to be.

About Senior Care Of Green Oaks

General Information

Legal Business NameGreen Oaks Scc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 15, 2007 (11 years)
Capacity142
Residents104
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Senior Care Of Green Oaks

Senior Care Of Green Oaks
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 2, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

October 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

June 16, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 38 days
---Fine$27,951 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Senior Care Of Green Oaks require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 30min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
40min
1hr 25min
ReportedExpected
RN
3hr 45min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

88.2%
92.1%
92.1%
92.1%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.8%
95.5%
95.5%
88.5%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.9%
45.2%
37.5%
55.9%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.3%
22.4%
21.4%
21.1%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.1%
26.9%
30.4%
17.1%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
9.1%
10.1%
11.5%
8.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
15.1%
15.0%
5.5%
16.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
1.5%
1.8%
1.7%
4.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
3.3%
7.3%
6.2%
2.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
3.9%
5.7%
6.2%
7.1%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.1%
0.0%
2.6%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
6.3%
5.7%
1.2%
6.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.1%
2.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
3.1%
2.4%
3.1%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

52.1%
72.0%
72.9%
75.3%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.2%
74.6%
74.6%
74.6%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.1%
62.9%
72.1%
67.9%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
-
22.2%
17.2%
5.9%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
0.7%
0.0%
1.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
0.8%
2.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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