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Brookdale Spicewood Springs

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Reviews
Overall Rating 4.6 / 5.0 ★★★★★

  • Connie Harris
    ★★★★★ in the last week

    While I cannot say anything bad about the staff's integrity and character, there has been a marked decline in quality management under the Brookdale umbrella. Good staff, just not enough of them. Call light response times border on complete abandonment with wait times as much as 50 minutes and some residents claiming no response at all. With possible head injuries this is concerning. Often EMS can gain access to a resident's room quicker than Brookdale Staff, yet private medical alert systems are prohibited within the facility. After a 13 year residency, it is not in the best interest of our loved one to move. Many calls to staff regarding concerns have been met with placating instead of resolve. Detailed documentation regarding these calls, including staff responses, is available. People considering Brookdale Spicewood Springs should press staff for a written commitment regarding call light response times. Further, families considering any Brookdale facility should also press for details regarding frequency and amounts of rent increases. Our monthly invoice amount for 1-01-15 care was $4,031; for 5-17-16 was $5,169; and currently is $5,458. Brookdale runs their facilities like a typical corporate environment--low overhead, more profit. This is having a noticeable unfavorable impact on resident care. Unfortunately we've moved into an era where vigilance is necessary in eldercare facilities.

  • Gina Cabrera
    ★★★★★ 4 months ago

    Recently we had to admit my mother in law into Brookdale Spicewood Springs. It was a real blessing when we found this place after our previous experiences with other facilities in the past 2 years. The care she received was superb, they've brought " the pep back in her step " that she was missing. She's the strongest that I have seen her in quite some time. They really know how to get you up, moving, and get you on with life. I could not have asked for anything better. Our praise is not enough to express our thankfulness. I specifically want to thank Christa Zieschang and her well trained staff of professionals who work so well together and genuinely care for each patient. In addition, I want to recognize Sydney and Nancy, and all the therapists and staff that were so kind, patient, and knowledgeable. There are no words to describe how wonderful they are. I am so grateful for everyone that helped her with the journey back to her norm. Usually I don't write reviews but this is an exception that I must share. If you have a loved one and you're looking for a skilled nursing rehab facility look no further, Brookdale is the best choice. Your loved one will be taken care of and not be forgotten. Thank You Brookdale Spicewood Springs Rehab!

  • Lexiin Consulting
    ★★★★★ 5 months ago

    I am a proud member of the Brookdale team and have been for the past 15 years and a member of Spicewood Springs since 2009. What an amazing team leader, community staff and residents that I have the pleasure of working with. The community is always full of life with fun activities and events. With the new updates and remodeled facility, the residents have a beautiful home. I have also had a family member use the rehabilitation facility as well. Brookdale Spicewood Springs is not only a wonderful home to so many residents, it also has the best rehabilitation program. What an honor, blessing and pleasure it is to be a part of the team!

  • Stephen Mudge
    ★★★★★ 3 months ago

    We moved my Dad out of Brookdale Spicewood Springs because of the long waits for assistance after he signaled (via pull cord or pendant) that he needed assistance. My dad fell 8 times in the approximately 100 days he was there. He was admitted to skilled nursing (SN) in November 2016 after a head injury and had two more head injury falls (trips to the emergency room in the middle of the night) while admitted to skilled nursing. The first time he went to the emergency room, he fell after not being able to sleep for two nights because his roommate was crying out for help all night and my Dad was ringing the call light for help, but both men were ignored. So my Dad fell while trying to get the staff to assist his roommate so they could both get some sleep. The second time he fell resulted in another head injury, he was bending over to try to straighten the pads that staff kept putting on his bed (after we asked them not to use them); pads which bunched up, were uncomfortable and which were not needed because he is generally continent. The therapy team at Brookdale Spicewood Springs is very good and somehow, with his hard work and their help, we were able to move him from SN to the assisted living (AL) part of the facility after about 40 days. We were warned that the wait for assistance would be longer in AL, but we wanted a better quality of life for my Dad and thought he would enjoy the dining room and private room available in the AL Apartment. In AL, the response time from when my Dad rang for assistance to when he received assistance ranged from 15 minutes to 2 hours or more. The Director of the AL told us the goal time to answer a call bell was 20 minutes and in our experience, that goal was rarely met. The management does not have a system to monitor and record the response times so they were unable to tell us what the actual wait times were, but from what we observed, the response times were more often than not longer than 20 minutes. There staffing consisted of 4 to 5 aides for 94 apartments (some double occupancy). The director told us she wanted to "walk the journey" with us and reminded us that they are one of the only facilities in the area that offers both SN and AL. Management suggested I hire a private nurse which I did several times, but it is hard to spend more money while feeling that the facility was not doing their job. My Dad asked me to find him another place, but because of the good ratings at Brookdale Spicewood Springs, I did not look, until I found him in tears after I had told him for the 5th time that I did not know of a better place. That was it, my Dad who fought in and survived WW II was in tears because of the way he was being treated and neglected at Brookdale Spicewood Springs. So I went online and used A Place for Mom and found him another place and moved him out as soon as I could (while losing 15 days of paid-up rent and the community fee). He is so happy now and so I am I. He did not need to put up with the neglect he was suffering at Brookdale Spicewood Springs that somehow gets the great ratings. I felt I had to write this review to let people know our experience. My Dad is a nice guy and the new place really loves having him there. Do not go by the ratings. Ask the residents and their families.

  • Joe Gonzalez
    ★★★★★ 6 months ago

    I have been volunteering at Brookdale for several years now and I have always found the residents to be very happy and always in a good mood to see me. The staff has always been friendly and professional and I can see the special connections they make with their residents. I often joke with Shelly Herrera, the Resident Program Director, that I would like to select my room in advance since this is where I would like to live when the time comes. I would definitely recommend this facility to anyone who is seeking a wholesome, clean, safe and fun environment for their loved ones.

About Brookdale Spicewood Springs

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 25, 1995 (22 years)
Capacity38
Residents39
Percent OccupiedUnknown
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Brookdale Spicewood Springs

Brookdale Spicewood Springs
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 9, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

December 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionMake sure that doctors visit residents regularly, as required.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Brookdale Spicewood Springs require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 60min
2hr 30min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
92.3%
92.3%
92.3%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
-
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
0.0%
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
4.2%
0.0%
5.0%
-
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
0.0%
4.3%
-
-
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
4.5%
4.8%
-
-
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
0.0%
4.3%
0.0%
-
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
-
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
-
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.4%
98.4%
100.0%
100.0%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.5%
67.2%
67.2%
67.2%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.6%
54.1%
51.0%
51.2%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
8.0%
8.4%
5.5%
7.4%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
3.1%
0.9%
2.2%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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