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Brookdale Westlake Hills

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Austin Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.2 / 5.0 ★★★★★

  • Ann Finley
    ★★★★★ 3 months ago

    My parents are 92 and have lived in the independent section of Brookdale Westlake Hills for 2 1/2 years. We have been beyond pleased with the care they have been given! The people that work at Brookdale are caring and want to do anything to make sure the residents are comfortable and happy. It is a wonderful place. My parents need extra care to be able to remain in the independent section of Brookdale. The personal living services that provide caregivers for residents is outstanding. The woman that work in this area try their very best to help with caregivers that are well trained and are compatible with the residents. We've been blessed with amazing caregivers. My siblings and I are extremely thankful that our parents are living at Brookdale. They have a beautiful apartment, they are surrounded by caring people and the people that live at the Brookdale are very loving and interesting . We are very, very pleased.

  • Cate C
    ★★★★★ 4 months ago

    They lost my father's wheelchair on day two. After 14 days, they still have not returned it. Their lack of compassion has created unfair stress and sleepless nights.

  • Cecelia Headrick
    ★★★★★ 11 months ago

    I was extremely skeptical about my mother going into a skilled nursing facility as I am her primary caregiver and she lives at home with me. I was uncertain if they were able to provide the level of care that she needs. She was extremely sick when she entered. The physical, occupational and speech therapist have done an outstanding job with her. She has done A180. I'm very pleased with staff and administration at Brook dale. The care and attention that is being provided for her is stellar.

  • Robert Bishop
    ★★★★★ a year ago

    I recently had an injury, and after a stay in the hospital for surgery I transferred to the Brookdale Westlake Hills skilled nursing floor for some recuperation and physical therapy. I came in on a weekend and must have bypassed some new resident orientation/information, so things seemed to get off to a rocky start--meals delivered to the room were late, etc. I was not sure that the staff knew I was there. However, on Monday morning, things really picked up, and I started receiving the help I needed. I met multiple physical and occupational therapists, aides, a nurse practitioner, nurses, the director, and other personnel. The care and therapy I was given were quite good. I started taking my meals in the dining room, and--pleasant surprise--the food was very good! I also met several of the other residents with interesting histories. The personnel attending to residents were generally very helpful, and they made a real effort to provide activities and entertainment to those who were interested. When I needed some medical attention, the staff followed through and made sure I received it. Is Brookdale Westlake Hills perfect? Of course not--some things did not happen when I thought they should, the air conditioning in my room was not balanced and made enough air flow noise to wake me when it came on, etc. But overall, my experience for the week that I was there was quite good and I would not hesitate to go there again in the future should I need it.

  • A Harris
    ★★★★★ a year ago

    Nice staff, but the communication between staff, medical team and the patients and their families is terrible. So frustrating. My advice - don't get old.

About Brookdale Westlake Hills

General Information

Legal Business NameFort Austin Limited Partnership
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 9, 1990 (30 years)
Capacity55
Residents55
Percent Occupied100%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Brookdale Westlake Hills

Brookdale Westlake Hills was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 23, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,363 fine
---Payment DenialPayment denial for 4 days
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

October 12, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,991 fine
GFewActual HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Brookdale Westlake Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 30min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr 5min
1hr 15min
ReportedExpected
RN
5hr 35min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.4%
88.6%
88.6%
88.6%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
100.0%
100.0%
96.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.0%
-
-
-
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.4%
27.0%
-
-
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
15.6%
13.3%
14.3%
16.0%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
12.5%
-
-
-
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
10.0%
23.1%
8.7%
31.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
0.0%
7.1%
15.4%
4.3%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
4.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
3.6%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
9.4%
6.7%
7.1%
8.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
5.5%
1.9%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.3%
87.5%
92.7%
87.2%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
79.0%
79.0%
79.0%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.2%
68.7%
64.2%
51.8%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
17.8%
14.7%
15.1%
19.9%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.7%
1.6%
2.1%
2.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.4%
0.8%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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