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Heartland Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Austin Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • M B
    ★★★★★ 9 months ago

    Staff when my relative was in the rehabilitation portion of the facility was great, everything was clean, and people were helpful. Phone and cable provided. *Those* services are top notch. Once my relative was relocated to long term resident care, everything went downhill rapidly. There have been a few good staff over the years, but the good ones never stay. The awful ones last forever. Relative was not getting bathed regularly, left in bed for *days* at a time with no effort to move them. Usually left with the nurse call button well out of reach, often pinned to the dividing curtain feet from the bed on their dead side. Communication within the facility is horrendous. Getting ahold of someone can take days. TL;DR: Great for rehab, horror show for long term care

  • Whitney Jones
    ★★★★★ 4 weeks ago

    Beautiful facility

  • Star Summerfield
    ★★★★★ 2 years ago

    The nursing care is very good and i have been getting top notch care. The CNAS are attentive and caring. The PT and OT staff is terrific and there are plenty of therapists. I have Celiac disease so the food service has been trying to comply with my gluten free diet. The people who work here are super caring and accommodating. The administrators are very helpful and hands-on and have gone above and beyond to make my stay here good. Overall I'd give it 5 stars.

  • Ch Ha
    ★★★★★ a year ago

    Some Nurses Are rude, providing wrong medications, not paying attention if patients actually take the medications, I've had to call 911 on 4 seperate times just to get a catheter change due to my severe pain and the staff lack of urgency, food has been issue raw chicken served SEVERAL TIMES (pictures avalible) order from menu and served wrong items. So i order food delivery. List goes on. 2 complaints to D.A.D.S.

  • Elizabeth Head
    ★★★★★ 2 years ago

    Horrible care! I just moved my mom after a horrible fall. I was contacted at 10am mom fell and had "abrasion" on her nose. I go in and find her with 2 BLACK EYES AND WHAT LOOKS LIKE A BROKEN NOSE!! No xray!! I was shocked livid to find her like that. Then was treated horribly by staff. The administrator Megan Lublin NEVER came up to see my mom! Even after crying phone call. Megan blamed my crippled mothet for breaking toilet plumbing..as if she could lift tank lid..she accused me of taking money from my mothers Account!!! When employees tell you to take your mother out of the facility...LISTEN TO THEM!! This place DOES NOT CARE!! Missing items over and over! In the 8 mos mom was there she had more things stolen in the almost 5 yrs she has been in a facility!!

About Heartland Healthcare Center

General Information

Legal Business NameHeartland Of Austin Tx LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 21, 1989 (30 years)
Capacity89
Residents89
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Healthcare Center

Heartland Healthcare Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

June 9, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 30min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
3hr 60min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.5%
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.7%
93.1%
100.0%
95.7%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.4%
52.4%
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.7%
22.4%
27.7%
21.3%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.7%
14.2%
7.5%
9.9%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
10.8%
8.8%
7.5%
8.7%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
22.9%
15.9%
10.0%
13.8%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
15.8%
5.6%
5.7%
5.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
0.0%
1.8%
1.7%
1.7%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
4.2%
11.3%
5.6%
7.1%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.5%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
0.0%
2.8%
0.0%
2.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
1.3%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
2.4%
1.1%
1.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

55.1%
78.0%
73.3%
56.2%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
80.5%
80.5%
79.8%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.8%
55.0%
49.9%
58.4%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
25.8%
15.0%
10.0%
10.5%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
4.7%
3.2%
2.0%
2.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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