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Heritage Park Rehabilitation And Skilled Nursing C

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Trentyn Luther
    ★★★★★ in the last week

    Very poor experience. I found one of their tenants roaming town unable to take care of himself and he even fell into the road and couldn't get up or out of the road without help due to an injured leg.... (he was very sweet) so I called them and they were extremely rude on the phone, griping and complaining and making excuses as to not pick their patient up because "I don't know where that is" is apparently an excuse in 2019... when google is a free service that can take not only tell you where an address is but even guide you there step by step. When I gave a name they were disrespectful toward him and also divulged non-relavent healthcare info to just make him look bad. They ultimately told me I had to call the cops to pick the tenant up so they would take him to the hospital and check for injuries because "he may have hurt himself while he was out". I feel bad for anyone having to deal with the people answering the phones there.

  • Phyllis Harvey
    ★★★★★ 3 months ago

    I am seeking elsewhere for a loved one, missing clothing, glasses... No activities for the residence...no music. Just alot of potty mouth from some of the residents when you come for a visit...mealtimes is like a zoo...I must admit there are some hardworking employees while others tend to stand around.

  • Elaine Ward
    ★★★★★ a year ago

    I would like to give HP 3.5 stars overall, but haven't figured out how to do it yet, and some of the individual staff members are 4-star. I visit the Generations unit about four times a week to see a good friend. Many of the same staff members who were at Heritage Park when my friend arrived are still there, which to me is a good sign. When I am there during meals, there's been a variety of menus, and sufficient quantities so that my friend, who must have a high metabolism, appears to have regained the weight he lost at another place. I would like to see my friend take advantage of more of the activities that HP offers, and for the residents to have as many opportunities as possible to use the attractive, fenced grounds. Occasionally in nice weather they play a version of baseball or other outdoor activity. They also sometimes take field trips in their bus, to see the Christmas lights, and things like that. I think being a dietian for more than a hundred people, each of whom require approximately three meals a day, 7 days a week, 12 months a year, must be one of life's most challenging vocations. Also many people have their own unique set of dietary requirements and daily medications that must be given exactly right. To me it seems a very difficult job.

  • Charlene Ricketts
    ★★★★★ a year ago

    i was in this place after a stroke and its not as bad as these other people are saying the enployees try super hard an they mop everyday with fabulosa and the food isnt bad they therpy team is awesome i only had one issue that was my room mates,daughter kept the heater blasting on high and they wouldnt tell her anything i was there from march 2015 to april 2015 the enployees really care

  • Rachel River
    ★★★★★ 2 years ago

    Be care take your family there because the employees are mean and ghetto and they don't answer the call light when someone need help. They take hours to answer them. They need help they get ignored them. And the breakfast and lunch and dinner are always late. And some of nurses up stairs are sitting down all the time and talk and talk about food. When calling light it going on they are still stilling there. They not checking person see they are OK. I will not take my family there anymore. And the some staffs are rude there too.

About Heritage Park Rehabilitation And Skilled Nursing C

General Information

Legal Business NameOakbend Medical Center
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1985 (34 years)
Capacity197
Residents179
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Park Rehabilitation And Skilled Nursing C

Heritage Park Rehabilitation And Skilled Nursing C was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

April 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Park Rehabilitation And Skilled Nursing C require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 10min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
4hr 5min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.6%
93.0%
93.0%
93.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
96.0%
97.1%
97.8%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.6%
34.8%
40.0%
37.5%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.4%
29.4%
33.3%
29.2%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.3%
14.0%
18.4%
8.0%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
24.2%
24.3%
24.6%
26.3%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
17.6%
17.1%
17.2%
8.0%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
5.7%
8.3%
2.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
3.7%
6.5%
8.0%
2.5%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
7.6%
6.3%
6.6%
2.4%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.2%
0.6%
1.2%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
2.8%
2.9%
3.6%
2.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
4.5%
4.6%
3.5%
3.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.5%
0.5%
0.8%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.2%
1.1%
0.6%
0.6%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.5%
84.6%
90.8%
87.8%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.9%
83.1%
83.1%
83.1%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
11.1%
22.5%
27.5%
25.0%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.4%
0.0%
1.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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