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Windsor Nursing And Rehabilitation Center Of Duval

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  3. Austin Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Shawna Chance
    ★★★★★ 5 months ago

    I have been living at Windsor Duval for about an year now. I was at a previous nursing facility and was sent out to the Hospital after they had almost killed me not taking care of my trach. Windsor Duval accepted me even though I was a lot of care. Since I have been to Windsor, I have received great care from the nursing staff and the therapy staff. I am now able to get up and walk with the help of my therapist which I haven't been able to do in some time. Everything is not always perfect here but no place that I have been to ever is perfect but whenever there is an issue, the administrative staff is always there to help me. They have great activities here and they are always keeping me busy. Friday Fish is my favorite meal that they serve here. I consider this as my home and the staff has treated me like their family. The Admission's Director Brandon has been wonderful to me and always takes time out of his day to check on me and see if I need anything. I don't plan on living here for the rest of my life, my goal is to be able to return home one day and the staff is helping to make that happen. If I ever need to be in a facility again, I would come back here in a heartbeat. I recommend anyone that is needing a place to be cared for, come to Windsor.

  • Patti Lioon
    ★★★★★ 5 months ago

    I have had a family member here at Windsor of Duval now for a year. This was a huge challenge since my loved one suffered several strokes within a short time. I was scared to death when I started looking for a facility. There seem to be no good reviews on Nursing Facilities. It was through visiting many places and having detailed conversations with administrators that I chose Windsor. Many others were newer, fancier and seem to have all of the bells and whistles. Upon further review it was just that "it seemed to have" Once I told them the type of care my loved one needed, they didn't want to deal with it. (he has a feeding tube) Prior to the strokes, my loved one was an independent functioning 64 year old living on his own living in another city. The strokes have left his body compromised but fortunately, his mind and brain function is good. With this said Windsor staff have worked with him and the family to ensure he has the best quality of life that he can. The staff are all very dedicated to what they do and care for each person in their care. Have we ever had concerns? Yes, Have they been dealt with in a timely and professional manner? Absolutely! Our concerns have never been for medical care. They have stemmed around communication as his abilities have changed. i.e. allow foods, independence in self care, ability to communicate with staff. Staff have been extremely patient with him as he has come to grips with his "new normal" of life. Staff has repeatedly worked with him and gone out of their way to ensure his needs are met. Care plans have been timely and productive. Any time we have requested additional consultation or meetings we have received them in a timely manner. Physical Therapy and Speech Therapy truly treat him as if he is their own family. I have also witnessed administration taking action to ensure they have quality, skilled staff. We have always been notified immediately to any changes in our loved ones care and progress. My family has had a lot of dealings with Nursing homes in our family - all over the state of Texas. I can tell you that if we did not feel our family member was safe and cared for, he would be moved immediately. In any Long Term Care Nursing facility you are going to encounter unpleasant situations; sometimes odor, some time resident behavior that may appear concerning. This is also a service industry so you will unfortunately have staff that come and go or that are asked to leave. You should always be an advocate for your loved one. I encourage you to sit down with staff when looking for care and ask all of the questions, even the uncomfortable ones. Do your own research and make your own decision. Windsor Nursing and Rehabilitation Center of Duval is a good choice with professional, caring staff.

  • Chris Rau
    ★★★★★ a year ago

    Their negligence to give my wife medical attention put her in the hospital on life support not once but twice. Then they decided to illegally kick het out and transport her without written notice to vacate and dropped her off at an unlicensed boarding home where she died hours later. Then I was never notified of her death and her body was thrown in a pauper's grave without a funeral cause nobody claimed her body due to not being notified. May they all got in Hell. If you care for your loved ones...don't bring them here

  • James Ascher
    ★★★★★ a year ago

    Considering this is a place that accepts Medicaid patients, it's decent enough. The staff have all been pleasant and professional to me. Any issues with my husband's care is because he refuses, in large part, to cooperate but his mental condition is responsible for that, not the staff. In any nursing home you're going to run across unpleasant situations: namely smells and resident behavior, but that's to be expected when the people living there don't have full control of their faculties.

  • Kim Georgiou
    ★★★★★ a year ago

    My sister was here for almost 3 months. When I was able to be there, her call bell was answered immediately, however, when she was alone, she didn't get enough care. Bedridden, she was left without water and left flat on her back all the time. She ended up with a bedsore the size of a mans fist. I will be filing a formal complaint.

About Windsor Nursing And Rehabilitation Center Of Duval

General Information

Legal Business NameDewitt Medical District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 21, 2003 (17 years)
Capacity183
Residents183
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Nursing And Rehabilitation Center Of Duval

Windsor Nursing And Rehabilitation Center Of Duval was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

March 31, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
ESomePotential for HarmComplaintKeep residents' personal and medical records private and confidential.

March 14, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

February 2, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Nursing And Rehabilitation Center Of Duval require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

51.3%
34.6%
34.6%
34.6%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
90.1%
90.0%
91.8%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.2%
53.5%
54.3%
53.8%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.0%
22.0%
21.6%
23.7%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.5%
19.4%
14.9%
8.2%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
27.7%
24.8%
20.8%
19.4%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
23.8%
23.9%
23.4%
14.0%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
3.8%
5.3%
3.4%
2.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
6.1%
3.9%
5.0%
6.6%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
1.5%
4.4%
3.9%
3.2%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.6%
1.1%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
2.2%
2.6%
2.2%
1.1%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
6.5%
5.2%
3.3%
3.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.4%
1.2%
0.4%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.6%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
94.3%
94.5%
86.2%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
62.3%
44.9%
44.9%
44.9%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.5%
58.1%
61.7%
-
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
19.1%
15.8%
9.8%
12.0%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
6.1%
5.6%
7.4%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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