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Parkwood Healthcare Community

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ a month ago

    To be completely fair and objective, my mother spent only one night at Parkwood before my sister and I moved her to a different facility. This decision was made largely because she requires more physical therapy than offered at Parkwood. Taking into account the newness and adjustment period of having any loved one in an assisted living or rehab environment, I believe the experience of most people, residents and non-residents alike, at Parkwood would be as described. First, the good: The exterior and common areas of this facility are both pretty and welcoming. Many people employed in this healthcare community are friendly and appear sincerely concerned for the welfare of residents. The food, as I understand it, is good. There is a salon on-site for residents and the rooms offer nice views of the very-well-attended grounds. Staff members Lucy Montoya and LVN, Eni McDowell, are outstanding and clearly committed to the residents and their families. The not-so-good: For a patient requiring intense rehabilitation as opposed to a quasi-nursing home environment I would strongly suggest exploring options other than Parkwood. At the one dinner time I attended with my mother in the common dining area, it was painfully clear that, while some residents appeared at first glance as good candidates for rehab, others have likely since expired as I write this sentence. A distinct odor permeates the facility. My sole interaction with the community administrator upon my mother's admission was okay, nothing exceptional, as he seemed nice enough but with what I perceived as a it's-old-people-waiting-to-die-here-so-what-exactly-were-you-expecting demeanor. He didn't appear as if he wished to be bothered with too much. The bad: As with anywhere, a few bad apples can spoil the entire bunch and Parkwood is no exception. During her first morning at this facility, my mother waited between 30-40 minutes for an orderly to assist her to the restroom. In fact, she waited SO long that, by the time help made an appearance, urine was beginning to leak. This was evidenced by the fact that, when I arrived at 11AM some 5 hours later, spillage was still on the restroom floor. Once positioned on the toilet, she was literally left to her own devices and had to use a wash rag to clean herself. This soiled, brown rag made a stunning contrast to the sunny, yellow urine droplets as it too was still in the sink upon my arrival hours later. She received zero assistance with dressing herself, and was reminded by staff that she was one of many patients in residence so there you have it. Her room which she shared, was all but barren and without a telephone or clock. The bed was little more than a cot. She did, however, have a television which came in crystal clear, provided several channel options, and had a screen about the size of a standard iPhone-- perfect for elderly residents. Finally, the proverbial meringue on the pie was the bewitching electrical outlet just behind and above her hospital grade cot/bed/pallet thingy and was damn near coming out of the wall. In summary, while you'll find many facilities much, much worse than Parkwood, you'll certainly find others far, far better. Do yourself and your loved one(s) a favor by investigating prior to admission. You'll be happy you did.

  • ★★★★★ 4 months ago

    My husband was in Parkwood recovering from Sepsis. His nurses were wonderful and very caring. We were very happy with the physical and occupational therapy that he received.

  • ★★★★★ 9 months ago

    I wouldn't send my dog here. Very depressing environment. The room was as bare as could be, however they did offer free ants in the room. Good luck understanding the staff. I don't know how they could converse with elderly patients with dementia. You really do get what you pay for. A damn shame.

  • ★★★★★ 2 years ago

    I do not recommend Parkwood for anyone who needs to be in an assisted living facility. There has been issues with Parkwood for many years. I had a friend who went to Parkwood for the personal assistance of a resident per the request of a resident's relative and they started prying into my friend's business. They asked my friend questions like "Who are you?, What are you doing here? Do we have a copy of your background?" They told my friend it was their policy to do background checks on volunteers who assist the residents. That is a lie. They are misleading the public about how their facility works and what they do. They had a sign posted on their front door "Medicare/Medicaid Inspections are being facilitated on such and such date". It is my understanding they do not accept Medicare and Medicaid. They are short staffed. The staff does not do much as far as assisting residents who need to be fed due to the lack of the use of their limbs, like in the case of a resident having a stroke and who cannot use their limbs properly. It has been stated that the individuals working at this facility are from different countries and cannot read proper English. People from different countries do not understand American psychology or medical care, and how this works for these residents. As a former CNA, it has been taught that if a resident cannot feed themselves they need someone there to assist them. The same rule applies to bathing, dressing, and grooming. The mornings should be scheduled for bathing, dressing, and grooming the residents before or after breakfast per the resident's request, not late at night when the residents are in the middle of a deep sleep cycle. There needs to be an investigation into this facility. They charge an obscene amount of money per month per resident and some residents have to share a room, which is not fair. There are those CNA's that do work hard, but others do not and are getting away with it. I recommend that this facility close its doors for good or have new management and staff take over. I am appalled!

  • ★★★★★ a year ago

    Taking care of my grandfather, attentive staff.

About Parkwood Healthcare Community

General Information

Legal Business NameLcs-Phc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 22, 1996 (22 years)
Capacity107
Residents81
Percent Occupied76%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Parkwood Healthcare Community

Parkwood Healthcare Community
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 16, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

September 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$36,953 fine
---Payment DenialPayment denial for 11 days
LManyImmediate JeopardyComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
LManyImmediate JeopardyComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
LManyImmediate JeopardyComplaint+InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
HSomeActual HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Parkwood Healthcare Community require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 55min
2hr 40min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
5hr 35min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.9%
89.5%
89.5%
89.5%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.0%
98.1%
91.5%
76.9%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.0%
58.3%
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.7%
12.5%
10.3%
16.7%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.2%
0.0%
0.0%
0.0%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
8.0%
7.7%
10.6%
7.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
3.2%
3.3%
7.4%
10.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
2.2%
4.6%
4.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
4.1%
3.9%
2.2%
7.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
2.0%
0.0%
6.7%
3.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
2.1%
0.0%
2.1%
23.1%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
2.2%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
4.0%
3.8%
4.3%
3.8%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
10.0%
8.0%
10.1%
9.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

75.2%
72.0%
65.2%
48.5%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.9%
68.2%
68.2%
68.2%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
47.4%
46.7%
52.6%
54.0%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
17.9%
21.3%
22.5%
18.2%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.5%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
1.3%
0.9%
0.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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