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Heritage Gardens Rehabilitation And Healthcare

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ a month ago

    A fantastic place to get short-term rehab, recover, and return back home. Very competent staff and doctors!

  • ★★★★★ 2 months ago

    Sister almost died walked in found her unresponsive no one had suctioned her or checked in on her had to call 911 to pull 200 milli of fluid from her was drowning in her own fluids laserdisc nurse and no r/t on staff as promised. First three almost died tragedy nobody does their job.

  • ★★★★★ 4 months ago

    I wish there were negative stars. WARNING stay away from this place. I placed my Father in here Friday night at 6:00. He was delivered by ambulance. I had made prior arrangements for his records and history to be delivered prior to his arrival so that they would be prepared for his condition, he is an ALS patient. The staff had no idea he was coming nor his condition. The attendant did not even know what ALS is. To make a long horror story short let me just list a few of the conditions of our experience. 1. There was no one on the evening staff who spoke english that I was able to understand 2. The room was filthy and stunk 3. They had attached kite string to the pull chain to turn the light on/off and clothes-pinned it to his pillow 4. They had rigged the call button to a kite string attached to his pillow 5. The A/C did not work 6. The TV did not work 7. They couldn't get a mattres pad because the supervisor was gone and locked the linen closet 8. It took over 5 minutes for anyone to respond to a call 9. They did NO admissions assessment 10. They were ill equipped to handle my Father when moving him. They actually were hurting him while changing his shorts 11. By this time I informed them I was taking him home and they said I couldnt til they called the doctor. They would not bring a wheelchair so I had to get it myself. At no time did ANYONE offer to help me get him in the wheelchair or into my car. When I asked for his meds they made excuses and wanted me to sign a release to waive my rights to file a claim against them ( which I refused to sign) As of today no one from the facility has tried to reach out to me or my parents, not that they could say anything to justify such horrid treatment or conditions in this horrible place Simply put...stay away!!

  • ★★★★★ 4 months ago

    Careless staff. Failed to report that my Aunt was taken to the Hospital due to an emergency. Their excuse was that "we forgot". Totally unacceptable. This is someone life we're talking about. Please think twice before sending a loved one.

  • ★★★★★ 10 months ago

    This is the most disgraceful nursing home ever! My mom was there and upon discharge not even 3 hours later she had to go to the hospital. She was in respitory distress. She placed on life support. Upon her coming out to the doctors amazement she mentioned that this place wouldn't check her oxygen or diabetic levels. Every time she'd ask they just blew her away. She would also push the call light and they never came. I am doing all I can to get the word out.

About Heritage Gardens Rehabilitation And Healthcare

General Information

Legal Business NameSavoy Healthcare, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 11, 1993 (25 years)
Capacity150
Residents65
Percent Occupied43%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Gardens Rehabilitation And Healthcare

Heritage Gardens Rehabilitation And Healthcare
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

February 23, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintTry to resolve each resident's complaints quickly.

January 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$72,378 fine
LManyImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
LManyImmediate JeopardyComplaintHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Gardens Rehabilitation And Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 40min
ReportedExpected
CNA
45min
50min
ReportedExpected
LPN
45min
1hr 30min
ReportedExpected
RN
4hr
5hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.9%
91.2%
91.2%
91.2%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.0%
82.3%
96.4%
94.9%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
86.4%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.0%
45.5%
31.5%
28.8%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.7%
13.1%
18.5%
18.4%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
32.2%
13.3%
5.5%
3.4%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
20.0%
19.6%
18.6%
19.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
10.2%
10.6%
5.7%
5.5%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
3.4%
0.0%
3.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
7.8%
5.8%
11.8%
10.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
5.2%
4.2%
2.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
1.7%
9.3%
3.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
1.6%
3.6%
1.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
4.2%
3.6%
3.9%
3.4%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.7%
0.0%
1.8%
1.7%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

33.3%
54.5%
71.2%
60.0%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.8%
54.5%
54.5%
54.5%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.5%
55.5%
-
58.2%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
3.1%
15.7%
7.0%
8.9%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
8.1%
11.8%
6.9%
1.5%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
1.3%
0.6%
1.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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