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Cleveland Health Care Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Scooter Franklin
    ★★★★★ a year ago

    After my mom had a stroke she was unable to care for herself, so feeling like I was forced to make a quick decision to find an assisted living place for her I found one in the Willis area. I never felt comfortable leaving her there and I would literally cry on my drive home. I started doing some research and got in touch with Cleveland health care and I'm so glad that I did. From the first phone call to the first visit they treated me and my mom like important clients and not like another number. My mom was there for almost 2 years. On the days I would bring her home she would tell me she is ready to go back. She loved that place and the employees as well. I spent a lot of time there and can say first hand the place is clean and my mom was always taken care of. She loved the physical therapy department a lot. I can't thank the staff of Cleveland healthcare center enough for the piece of mind I got knowing my mom was happy and taken care of. My mom past away this past June due to heart failure. My dad is now sick and has asked if I would consider taking him to Cleveland healthcare center. He says he knows he can get the therapy and care he needs.

  • Cindy Falterman
    ★★★★★ a year ago

    I took care of my uncle for a year and a half, and during this time he was in three different nursing homes. Two were in the big cities and the last was in Cleveland, closer to home for me. This is the first nursing home that didn't smell like urine, and I know from doing my uncle's laundry previously that it is difficult to get that smell out. The Cleveland staff did his laundry because I found they were able to really keep his clothes clean, and his bathroom always smelled fresh because they checked it frequently. My uncle was in the Memory Care unit bc he had a stroke and no short-term memory, and I could not have asked for better care. Whenever he was frustrated because he thought he was alone, they made sure he knew I was nearby by showing him pictures and allowing him to call me. The staff really cared about him and made sure he was clean even when it wasn't his shower day. He had colon cancer so he had trouble with his bowels and needed frequent checking for cleanliness. This had been a problem in other places. Whenever he needed any kind of personal care, they did so without making him embarrassed and allowed him to keep his dignity. I was there often, so I witnessed their interactions with other patients as well, and they treated EVERYBODY with kindness and compassion and talked to them like they were people and not patients. The Activities Director and her assistant made sure to try and get him involved and moving and went above and beyond to make him comfortable with the group. In the end, when he was near death, they moved him to a private room so I could stay with him at night. They checked on BOTH of us to make sure we didn't need anything, and their compassion for us was real. I was with my uncle at his passing, and it was a spiritual experience that will stay with me forever. A big THANK YOU to the staff at Cleveland nursing home! I can tell they are generally happy with their jobs because many of them have been there for years, which is another reason he was able to get consistent care.

  • jaja jones
    ★★★★★ 9 months ago

    answering service is awful, asking if i can talk to someone for the medical records and she said not this minute??????! I WOULD NOT RECOMMEND THIS PLACE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEVER!!!!!!!!!!

About Cleveland Health Care Center

General Information

Legal Business NameHsmtx/Cleveland, LLC
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 26, 1991 (26 years)
Capacity142
Residents95
Percent Occupied67%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cleveland Health Care Center

Cleveland Health Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

October 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
FManyPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
FManyPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cleveland Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 15min
ReportedExpected
CNA
1hr 30min
40min
ReportedExpected
LPN
15min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.4%
65.9%
65.9%
65.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.5%
73.0%
94.8%
96.7%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.6%
32.1%
60.0%
48.1%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
35.6%
37.7%
43.5%
38.6%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.9%
43.8%
29.1%
15.4%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
23.8%
22.1%
18.3%
20.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
12.7%
24.6%
40.0%
25.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
11.2%
8.2%
5.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.4%
1.3%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
4.5%
8.1%
2.2%
2.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
4.7%
1.4%
2.7%
5.6%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
10.1%
9.5%
5.2%
3.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
6.3%
1.4%
2.3%
1.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

44.7%
58.1%
59.7%
57.1%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
55.0%
58.1%
58.1%
58.1%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
61.3%
53.8%
-
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
23.4%
23.9%
28.6%
36.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
6.1%
6.0%
3.9%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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