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Senior Care Of Crowley

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    My mother has been at this facility for almost 2 weeks. The doctor has seen her twice and we've already had our care plan meeting with status update. Most of the staff has been very friendly and caring. Nicole the aide has been awesome! Very encouraging. Kaci, the nurse practitioner head over nurses, listens to my concerns and adjusts med plan as appropriate. Lisa, the transport driver, has been very helpful in her area as well as help out as she can anytime she's on site. Bill, the physical therapist, has been great as well. He's funny, engaging, as well as firm about doing the therapy which needs to be done to get her stronger. The only thing I would say could be improved is the time it takes to respond to the call light or bed alarm. It takes longer than I would like it to most times. It probably means they need more staff on hand even though they are probably operating with as many as the state says should be the minimum.

  • ★★★★★ a month ago

    My mom has stayed at Senior Care of Crowley 3-4 times in the last year (2016-2017) and she has received very good care each time she has been there. If I have a concern, the staff proactively addresses it. Tiffany in Social Services has gone out of her way to help me, and the nurses and aides are very kind and caring to my mom, which I really appreciate! In particular, Stasey, Pauline, Dana, Ben, Deleta, Sheena, and I could go on. If Mom needs to come back, again, I will bring her back to Senior Care of Crowley. Just remember that insurance drives the discharge date and seek out Tiffany to help detemine your options when your loved one needs to leave.

  • ★★★★★ 4 months ago

    In 2 weeks a walker and some clothing outfits have been stolen. It was reported but nothing has been done to replace these items. The wall paper at the head of the bed looks like someone has been scratching at it and tore off some of the paper. At this point the only positive thing is the night nurse (with red hair) didn't hesitate to clean my relative after an accident. (not making it to the restroom in time)

  • ★★★★★ 3 months ago

    If i could give them no stars i would. Our first experience was overwhelming and very bad. My Mother has Alzheimer's and through Hospice we can have 5 days of care with a facility. This was the first time we have chosen to do this and consider long term care. This one was recommended and a person from the facility came out prior to evaluate her to see if she qualified. All was good and scheduled for Monday. My brothers, sister-in-law and I arrived at 9:30 for the appt. We were informed that the Administration's was in a meeting until 10:00. At The nurses station we went over everthing with our mothers care and medicine. Then went over all the paperwork. 2 hours later. We were informed by the floor nurse that this wouldn't work and that we could not leave her. For two hours my mom asked to go home. And i cried. Thanks for the horrible experince.

  • ★★★★★ a year ago

    Please, please do not put your loved one here. I very briefly highlighted my concerns to save time. I could go on and on. 1. No information was shared as to expectations, progress of discharge date. Had to demand a meeting 2 weeks after admit. 2. Some Aides are rough and unprofessional, they treat older folks like they are not people and not competent. 3. They are not staffed in an adequate manner to answer call lights timely. Very common to wait 30-1hr. It only take 10-15 minutes for someone to bleed out and the every minute matters in the case of a heart attack. 4. Dignity my mother had to wait as much as 1 1/2 hours to have a wet diaper changed. 5. Have to monitor the care. I had to request pain pills prior to therapy so my mother could complete therapy. I had to request additional Lasix to reduce the swelling. I had to request a toileting program. Shouldn't these things be done by the professionals who are monitoring the patient. 6. Lack of follow up, despite saying they would start a toileting program it was not done consistently. 7. Their concern seems to be as long as insurance pays, the patient needs to stay. I was told you don't need to worry about the discharge date, Medicare will cover her. 8. Lack of caring. When brought to attention of management regarding the long delays in call lights, responses were: We are staffed to the Medicare minimum; We are not short staffed; That is beyond my pay grade. 9. Phone calls are not promptly returned There was some good, Leon and Anna were great Aides and the PT and OT staff were good and genuinely care.

About Senior Care Of Crowley

General Information

Legal Business NameCrowley Scc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 14, 2007 (10 years)
Capacity120
Residents103
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Senior Care Of Crowley

Senior Care Of Crowley
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

July 14, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,140 fine
FManyPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Senior Care Of Crowley require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
45min
1hr 25min
ReportedExpected
RN
3hr 55min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.9%
100.0%
100.0%
100.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
75.0%
77.8%
57.9%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.8%
33.8%
26.2%
27.4%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.4%
8.6%
22.7%
12.6%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
16.9%
12.9%
10.4%
13.4%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
18.5%
18.5%
12.3%
6.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.1%
0.0%
0.0%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
7.9%
10.7%
4.3%
5.5%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
8.1%
1.4%
4.4%
1.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.8%
1.6%
1.4%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.3%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
3.9%
1.3%
2.8%
5.5%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
1.0%
0.0%
2.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.6%
88.8%
88.9%
95.1%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.4%
85.3%
85.3%
85.3%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.0%
77.5%
66.3%
64.9%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
9.8%
4.2%
3.1%
13.1%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
1.5%
1.4%
1.8%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.0%
0.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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