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Crystal Creek At Preston Hollow

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  3. Dallas Skilled Nursing Home Facilities
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Overall Rating 3.7 / 5.0 ★★★★★

  • Veronica Reyna
    ★★★★★ 3 weeks ago

    My grandmother was there for 6 hours and we had to take her out. She had knee surgery and couldn't walk. So we decided on Crytal Creek for her rehabilitation since it was more convenient for visitation. Well it turns out that it was the worse mistake. My grandmother arrived there at 2:00 PM and they took her to her room. A lady came in and checked her for tuberculosis, then after she was done she told her she would be back. She never came back and my grandma didn't see anyone until 4:00 PM when the doctor came in. He came in and asked what medication she was taking. The doctor should know from the hospital what medicine she was taking. My grandma needed help going to the restroom and the doctor told her "we don't have anyone to help you" SERIOUSLY? My grandma just had knee surgery and she can't walk and he flat out said that? After that, he left and said that he would come back. He never came back. No one ever came back. No one gave her her medication, they didn't even give her water with the cold and hard food that was given to her. I would not recommend this place to anyone. Who would want to take their loved one somewhere they won't be taken care of?

  • Stacy Schooley
    ★★★★★ 4 weeks ago

    My husband has been there 3 times this year alone for rehab on his knee after many many surgeries rehab department went out of there way to help him ...and all the staff is nice ...kind ...and so helpful to my husband and myself to make the stay even easier since we live in Arkansas so far away ...would like to give thumbs up to Alan over the kitchen our food is good and they give you plenty if not ask for more ...and the techs which our adrian alma Wilma Michael Marilyn too many to name that has went way upon exception to help my husband in anyway he needs help the nurses Ann Dennis victor Dennis Diana ariane jeneba and on and on went way beyond to help my husband stay here more comfortable helping with his medicine and different needs ...and Jennifer and Happy our good at there job and Anita is the most kindness social worker I have ever seen just a joy to be around...... ...and Lisa and sherry and dede and Samantha and another lady not forsure her name helps with anyone coming in crystal creek so kind and thanks for Wanda helping me in the office all the bosses in different departments is a plus for crystal creek and Carla and Becky with activities helping making our stay better away from home ...Anthony bus driver helping take us to my husband appointment so handy and gets you there and picks you up ....and Charles and the maintance crew helps in anyway you need something fixed our brought to your room and Cathy and the other cleaning people top notch keeping the building so clean and smells fresh ....and a big shout out to David and the whole crew that works in the therapy department ....outstanding job ....give them thumbs up ja in the kitchen and the other girls that make my husbands plate to serve to him in his room ....and especially Kelly doing all the paper work on the 3 floor and letting us know any changes on our stay here great great at her job...super notch therapy and nurses and techs at Crystal creek ...and salina that puts the gloves and other supplies that is needed in the rooms and orders supplies for the whole building she is great at her job ....if we have to be away from our home in Arkansas this is the best place I would want my husband to be to get the best therapy and top notch nurses to better him to go home ...even after he gets well we plan to visit Crystal creek in the near future to see all of our precious and dear friends at crystal creek were they have treated me and my husband like family ....So thankful places like do really make it easier for is to be so far away from home...thumbs up on a scale of 1 to 10 give them a 10 ...The Schooley family from Arkansas

  • C Marie
    ★★★★★ 5 months ago

    Can only speak for the rehab portion. Not impressed and would never recommend this place. Not even 24 hours after my grandmother was in the hospital, I visited her and she looked absolutely horrible. She was lethargic and week, could barely stay awake, and her skin was incredibly pale. The nurse refused to believe that she looked bad, and flat out argued with me. Now, my grandmother lives with me and I see on a daily basis. I am her primary caretaker, so I am pretty certain of when she looks ill. On top of that, I am also an ICU and ER nurse, so I definitely know when a patient is sick. He told me that she has looked that pale said she came in, which was not true. He was very dismissive, aggressive, and rude to me, eventually refusing to talk to me because "I am not on the facesheet.' I hit the call button because she had had a bowel movement, and I had managed to get her cleaned up and changed before anyone had even realize that the light was on. She had had to black stools throughout the day, which no one had bothered to alert the nurse to. She ended up being severely hypotensive and anemic with a blood count approaching critical levels. Clearly, the nurse in question who argued with me and said "we are trained to assess our patients" needs to hone his skills. She ended up with a severe diaper rash (which the nurse also argued with us about), and it took us staying on the staff to even get her bathed. She has been there one month and has really made very little progress as far as getting back to her previous level of functionality; her insurance is requiring her to be discharged because she somehow meets criteria for it - she can't even transfer to the bed or toilet safely and is unsteady on her feet. Makes me wonder what is in her medical record. So she is being discharged today, because she walked 150 ft once, and since she's walking soooooo well, they only arranged for her to have a wheelchair, no walker. The even knew she would have to get up stairs to get into the home. Zero effs are given as to how their patients/residents will function once they leave. Not sure how they earned high marks for their "skilled rehab," but coming from a healthcare professional, it is seriously lacking and should be avoided.

  • Ang M
    ★★★★★ a year ago

    Be careful with fake reviews.... im not saying anything is wrong with Crystal Creek, but my mom had not received the proper therapy last time, it was very lacksadaid... Hopefully things have changed and people are really there to help see someone through....just my opinion UPDATE: They are 100% better, renovations have been done, some rooms with views. Proper therapy. Great nurses...5.10.18

  • Vickie Jones
    ★★★★★ a year ago

    A year ago when I was here, I didn't get the therapy I really needed. I left here very disappointed and still having the same issues. This time I'm here things are somewhat better. They actually feed u like a person and not like a kid. However yesterday one of the ladies named Silvia was so very rude to me it made my blood pressure very high and upset me dearly. I just had a stroke and the last thing I need 2 b is upset, regardless to the day she's having. It doesn't give her the right to talk to me any kind of way when all I was trying to get my food that I ordered right. She told me bfore she left she was gonna fix my plates the way she wanted to. Then today she brought me ice cream with pecans in it when I specified sherbet ice cream, she never let me know that they was out of sherbet and give me the option to make another choice. I can't eat anything with pecan cause I have no teeth. She said to me what u want me to do about it man, that was her exact words, then she walked out saying she was gonna put everything on one plate. I haven't had any problems with anyone in the kitchen til now. Other than that I think Crystal Creek at Preston Hollow is doing a good job. I just hope they don't release me unti they are absolutely sure I'm well enough to leave. Like they did last time I was here. Now the only concern I have now is will I b released bfore I'm ready to b released. I feel like Medicaid and Medicare should cover u no matter how long it takes to get well. U can't recover from a stroke I a few days or weeks.

About Crystal Creek At Preston Hollow

General Information

Legal Business NameChg Senior Living Preston Hollow LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 28, 2001 (18 years)
Percent Occupied46%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Crystal Creek At Preston Hollow

Crystal Creek At Preston Hollow was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

April 27, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,360 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Crystal Creek At Preston Hollow require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 35min
1hr 30min
1hr 15min
4hr 55min
4hr 35min
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened

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