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Crystal Creek At Preston Hollow

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  3. Dallas Skilled Nursing Home Facilities
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Reviews
Overall Rating 5.0 / 5.0 ★★★★★

  • Ang M
    ★★★★★ 8 months ago

    Be careful with fake reviews.... im not saying anything is wrong with Crystal Creek, but my mom had not received the proper therapy last time, it was very lacksadaid... Hopefully things have changed and people are really there to help see someone through....just my opinion UPDATE: They are 100% better, renovations have been done, some rooms with views. Proper therapy. Great nurses...5.10.18

  • Vickie Jones
    ★★★★★ 8 months ago

    A year ago when I was here, I didn't get the therapy I really needed. I left here very disappointed and still having the same issues. This time I'm here things are somewhat better. They actually feed u like a person and not like a kid. However yesterday one of the ladies named Silvia was so very rude to me it made my blood pressure very high and upset me dearly. I just had a stroke and the last thing I need 2 b is upset, regardless to the day she's having. It doesn't give her the right to talk to me any kind of way when all I was trying to get my food that I ordered right. She told me bfore she left she was gonna fix my plates the way she wanted to. Then today she brought me ice cream with pecans in it when I specified sherbet ice cream, she never let me know that they was out of sherbet and give me the option to make another choice. I can't eat anything with pecan cause I have no teeth. She said to me what u want me to do about it man, that was her exact words, then she walked out saying she was gonna put everything on one plate. I haven't had any problems with anyone in the kitchen til now. Other than that I think Crystal Creek at Preston Hollow is doing a good job. I just hope they don't release me unti they are absolutely sure I'm well enough to leave. Like they did last time I was here. Now the only concern I have now is will I b released bfore I'm ready to b released. I feel like Medicaid and Medicare should cover u no matter how long it takes to get well. U can't recover from a stroke I a few days or weeks.

  • Bill Griffiths
    ★★★★★ 8 months ago

    Crystal Creek is rated by CMS as a 5 star facility for excellent nursing care and therapy.

  • Pam Johnson
    ★★★★★ 11 months ago

  • Holly Palmieri
    ★★★★★ 11 months ago

About Crystal Creek At Preston Hollow

General Information

Legal Business NameChg Senior Living Preston Hollow LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 28, 2001 (17 years)
Capacity142
Residents65
Percent Occupied46%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Crystal Creek At Preston Hollow

Crystal Creek At Preston Hollow was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

June 24, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

April 27, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,360 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Crystal Creek At Preston Hollow require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 35min
ReportedExpected
CNA
1hr 30min
45min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
4hr 55min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

54.8%
98.1%
98.1%
98.1%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
96.1%
98.1%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.1%
-
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
43.2%
35.0%
46.5%
30.0%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
41.5%
21.9%
15.6%
16.1%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
14.0%
17.6%
15.1%
13.3%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
37.2%
10.0%
11.9%
28.2%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.0%
12.0%
5.9%
9.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
11.6%
11.9%
7.0%
0.0%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
5.5%
1.8%
1.7%
4.3%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
6.0%
6.0%
3.9%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.0%
5.9%
5.7%
11.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.4%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
99.1%
98.2%
100.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
50.3%
94.6%
94.6%
94.6%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.9%
53.4%
41.8%
42.8%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
18.3%
10.1%
7.0%
9.1%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.1%
1.1%
2.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.5%
2.0%
2.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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