Diversicare Of Lake Highlands

Contact Information

9009 White Rock Tr
Dallas, TX 75238
Price & Availability: (877) 311-2675
General Info: (214) 348-8100
County: Dallas

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Nearby Hospitals

Texas Institute For Surgery At Presbyterian Hospit Type: Acute Care Hospitals Ownership: Proprietary Has an ER: Yes	2 miles
Walnut Hill Medical Center Type: Acute Care Hospitals Ownership: Proprietary Has an ER: Yes	2 miles
Texas Health Presbyterian Hospital Dallas Type: Acute Care Hospitals Ownership: Voluntary non-profit - Private Has an ER: Yes	2 miles
North Central Surgical Center Llp Type: Acute Care Hospitals Ownership: Voluntary non-profit - Other Has an ER: Yes	2 miles
Baylor Scott And White Medical Center White Rock Type: Acute Care Hospitals Ownership: Proprietary Has an ER: Yes	3 miles

Other Nearby Nursing Homes

	C C Young Memorial Home Dallas, TX 1 mile
	Villages Of Lake Highlands Dallas, TX 1 mile
	The Meadows Health And Rehabilitation Center Dallas, TX 2 miles
	Onpointe Transitional Care At Texas Health Presbyt Dallas, TX 2 miles
	Walnut Place Dallas, TX 2 miles
	Healthcare Center At The Forum At Park Lane Dallas, TX 3 miles

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

Sarah Corley
★★★★★ 4 months ago
This home is amazing. My brother and I have had my mother in several homes in the Dallas area and Diversicare of Lake Highlands has been our favorite pick. The nursing staff is caring and listens to our opinions on our mother's needs. The kitchen manager helps us daily to ensure mother gets what she wants. Also, the administrative team is there every minute of everyday. I love the feeling that I can call Chris the administrator and Jennifer the head of nursing 24 hours a day and they answer. Chris is always on the halls help the staff and making sure the residents are getting everything they need. Keep up the GOOD work guys !
TheBigP
★★★★★ a month ago
Angels! This place is staffed by angels. My father lived his last 6-weeks here. The staff was caring, gentle and so wonderful with him and our family. I can't recommend it enough!
Stephanie Hart
★★★★★ 3 weeks ago
Lashonda Clark is a superior caregiver she is hardworking and very thoughtful, she makes me happy and safe every day Stephanie Hobbie
Adam Banks
★★★★★ 7 months ago
My mother has been at this facility for 7 months now and all my wife and I can say is "Job Well Done." The C2 hall nurses and aides are amazing. Anytime we have a question or concern the nurses are on top of it. Candice the nurse is my favorite! The administrative team is always there when we call or email them which is rare to find. Just wanted to say Thank You and keep up the good work! Adam
Richard Harris
★★★★★ 6 months ago
My Dad Mr. Harris has been in Lake Highlands for over 5 years and I could never be happier with the new administrative staff. Chris, Jennifer, Sheree, Carolyn, and Stephen are amazing. They always go out of their way to make sure the residents are happy and the employees work together. Before Chris and Jennifer I had never seen administrative staff work on the weekends but they are always up there with a smile and working those halls. I really liked that Chris went out of his way to make sure the home ordered the coffee he liked since he didn't drink Folgers coffee, that really brought joy to my dad, myself, and my sister. I have read some of the comments below and it saddens me to read, makes me wonder or they just mad at them-self for not understanding the stages of end of life (my sister and I did our homework on this subject before admitting our dad) or were they just ex-employees that got fired and are just making up stories? Who knows.... All I have to say is Great Job team and please keep up the good work. The Lord will bless you for all that you do at this home. God Bless ! Mr. Harris

About Diversicare Of Lake Highlands

General Information

Legal Business Name	Diversicare Doctors LLC
Ownership Type	For Profit - Corporation
Changed Ownership In The Last 12 Months	No
First Accepted Medicare	October 4, 1990 (28 years)
Capacity	280
Residents	187
Percent Occupied	67%
Program Participation	Medicare And Medicaid
Resident And Family Councils	Resident
In Hospital	No
Continuing Care Retirement Community	No
Special Focus Facility	No
Auto Sprinkler System In Required Areas	Yes

Ratings for Diversicare Of Lake Highlands

Diversicare Of Lake Highlands was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings

	Overall Rating
	Health Inspections Rating
	Quality Measures Rating
	Staff Rating
	RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

	Residents Affected
Severity of the Deficiency	Few	Some	Many
Immediate jeopardy to resident health or safety	J	K	L
Actual harm that is not immediate jeopardy	G	H	I
No actual harm with potential for more than minimal harm that is not immediate jeopardy	D	E	F
No actual harm with potential for minimal harm	A	B	C

September 29, 2017 - 17 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
F	Many	Potential for Harm	Health Inspection	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F	Many	Potential for Harm	Complaint+Inspection	Train all employees on what to do in an emergency, and carry out unannounced staff drills.
F	Many	Potential for Harm	Health Inspection	Store, cook, and serve food in a safe and clean way.
F	Many	Potential for Harm	Health Inspection	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
E	Some	Potential for Harm	Complaint+Inspection	Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
E	Some	Potential for Harm	Health Inspection	Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
C	Many	Potential for Minimal Harm	Health Inspection	Dispose of garbage and refuse properly.
B	Some	Potential for Minimal Harm	Complaint+Inspection	Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

February 17, 2017 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint	Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

October 19, 2016 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint+Inspection	Keep all essential equipment working safely.
E	Some	Potential for Harm	Complaint+Inspection	Ensure that residents are safe from serious medication errors.

September 22, 2016 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint	Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Diversicare Of Lake Highlands require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min	2hr 35min
Reported	Expected
CNA

60min	45min
Reported	Expected
LPN

25min	1hr 10min
Reported	Expected
RN

3hr 25min	4hr 30min
Reported	Expected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

76.4%	72.0%	72.0%	72.0%	93.1%	94.9%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

98.0%	98.7%	100.0%	100.0%	92.0%	94.1%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

60.9%	57.5%	54.1%	37.5%	49.5%	47.7%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of low risk long-stay residents who lose control of their bowels or bladder

23.0%	20.7%	22.1%	17.6%	25.9%	22.7%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents who received an antianxiety or hypnotic medication

11.8%	20.8%	22.0%	30.0%	20.7%	18.2%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents whose ability to move independently worsened

17.6%	20.6%	14.4%	13.0%	16.8%	15.7%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents who received an antipsychotic medication

7.4%	14.9%	18.3%	17.6%	18.7%	15.0%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents whose need for help with daily activities has increased

6.8%	8.2%	6.8%	13.3%	5.8%	7.1%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents who lose too much weight

3.3%	1.7%	4.2%	4.4%	6.2%	5.6%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of high risk long-stay residents with pressure ulcers

5.3%	3.8%	3.0%	4.0%	4.8%	5.6%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents who self-report moderate to severe pain

0.0%	0.0%	0.0%	3.8%	3.8%	4.9%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents who have depressive symptoms

0.7%	2.0%	0.7%	0.0%	3.4%	3.7%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents with a urinary tract infection

4.6%	4.7%	4.0%	2.4%	3.5%	3.4%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents experiencing one or more falls with major injury

3.6%	1.1%	1.6%	2.7%	1.9%	1.9%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents with a catheter inserted and left in their bladder

0.0%	0.0%	0.0%	0.0%	0.2%	0.4%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

75.0%	80.2%	87.3%	94.4%	78.7%	83.1%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

50.0%	28.4%	28.4%	28.4%	75.4%	81.0%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

-	44.9%	-	-	60.0%	67.5%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function

25.0%	25.0%	23.7%	4.0%	11.5%	13.7%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of short-stay residents who self-report moderate to severe pain

0.0%	0.0%	2.3%	0.0%	2.7%	2.0%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of short-stay residents who newly received an antipsychotic medication

0.9%	0.0%	0.0%	0.0%	0.8%	0.9%
Q4 2016	Q1 2017	Q2 2017	Q3 2017	TX	U.S.

Percentage of short-stay residents with pressure ulcers that are new or worsened

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