Diversicare Of Lake Highlands
Contact Information
9009 White Rock TrDallas, TX 75238
Price & Availability: (877) 311-2675
General Info: (214) 348-8100
County: Dallas
Photos
Reviews
Overall Rating 3.3 / 5.0 ★★★★★
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Wendy Martin★★★★★ 4 months agoGreat place!! I was placed at this center to finish my last rotation of graduate school and I could not have asked for a better rotation! All the staff was very welcoming and caring. I was able to work along side with the Therapy Team (speech, physical, and occupational therapy) and I learned so much about patient care! All the staff was very professional and patient, not only the patients but also with me as I was still learning. Highly recommend if you're looking for a place for Skilled Nursing Facility, especially for therapy.
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Shellie B★★★★★ a month agoI went here with a job seeker for an interview. The bldg was secure and clean, staff were friendly and the process went smoothly
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Keziah M★★★★★ 3 months agoWent here and the HR is a person who smiles in your face, however steer clear. You will never receive a reply when you have an inquiry. Want to work here? So be it.
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Winslow Taylor★★★★★ 3 months agoA Great Place for Family that's cared about. Professional fully staffed, clean smelling, a very nice place.
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Phuoc Nguyen★★★★★ 5 months agoI've been working with a few patients in this facility with the therapists (Roy, Richard and DOR Anish) and nursing staff and have nothing but great things to say. All of therapists I have met are highly skilled, professional, and caring for their patients along with the nursing staff. There are several therapy gyms in the facility, all of them are clean and well stocked with equipment necessary for rehabilitation.
About Diversicare Of Lake Highlands
General Information
| Legal Business Name | Diversicare Doctors LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 4, 1990 (29 years) |
| Capacity | 280 |
| Residents | 187 |
| Percent Occupied | 67% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Diversicare Of Lake Highlands
Diversicare Of Lake Highlands was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of Texas Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
September 29, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Health Inspection | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| F | Many | Potential for Harm | Complaint+Inspection | Train all employees on what to do in an emergency, and carry out unannounced staff drills. |
| F | Many | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| F | Many | Potential for Harm | Health Inspection | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| E | Some | Potential for Harm | Complaint+Inspection | Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature. |
| E | Some | Potential for Harm | Health Inspection | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. |
| C | Many | Potential for Minimal Harm | Health Inspection | Dispose of garbage and refuse properly. |
| B | Some | Potential for Minimal Harm | Complaint+Inspection | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
February 17, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Complaint | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Diversicare Of Lake Highlands require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 1hr 60min | 2hr 35min |
| Reported | Expected |
| CNA | |
| 60min | 45min |
| Reported | Expected |
| LPN | |
| 25min | 1hr 10min |
| Reported | Expected |
| RN | |
| 3hr 25min | 4hr 30min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 25min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 76.4% | 72.0% | 72.0% | 72.0% | 93.1% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 98.0% | 98.7% | 100.0% | 100.0% | 92.0% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 60.9% | 57.5% | 54.1% | 37.5% | 49.5% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 23.0% | 20.7% | 22.1% | 17.6% | 25.9% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 11.8% | 20.8% | 22.0% | 30.0% | 20.7% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 17.6% | 20.6% | 14.4% | 13.0% | 16.8% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 7.4% | 14.9% | 18.3% | 17.6% | 18.7% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 6.8% | 8.2% | 6.8% | 13.3% | 5.8% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 3.3% | 1.7% | 4.2% | 4.4% | 6.2% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 5.3% | 3.8% | 3.0% | 4.0% | 4.8% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 0.0% | 0.0% | 0.0% | 3.8% | 3.8% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 0.7% | 2.0% | 0.7% | 0.0% | 3.4% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 4.6% | 4.7% | 4.0% | 2.4% | 3.5% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 3.6% | 1.1% | 1.6% | 2.7% | 1.9% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.2% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
Quality Measures for Short Stay Residents
| 75.0% | 80.2% | 87.3% | 94.4% | 78.7% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 50.0% | 28.4% | 28.4% | 28.4% | 75.4% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| - | 44.9% | - | - | 60.0% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 25.0% | 25.0% | 23.7% | 4.0% | 11.5% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 0.0% | 0.0% | 2.3% | 0.0% | 2.7% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
| 0.9% | 0.0% | 0.0% | 0.0% | 0.8% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
