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Golden Acres Living And Rehabilitation Center

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  2. Texas
  3. Dallas Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Dena Cantu
    ★★★★★ a month ago

    We have all heard stories about places like this; well my family's worst nightmare was met this passed week; when we admitted our mother into this rehab/nursing facility. It was just suppose to be for a week of physical therapy. My mother was checked in about 9pm from being in the hospital; Friday night and when we were there one of the night nurses came in and said that there would be no therapy till Monday. My family and I left about 10:30 that first night; that's when it all started my mom was trying to go to the bathroom and the nurses from hell came in and were putting mom back in the bed my mom was very delicate and everything hurt so they were grabbing her by her legs and feet to put back in bed and my mom was in pain and was telling them to be careful because they were hurting her and to only grab the heal part and she was ignored, then they both started mocking her telling her where did she think she was going then one of the nurses pinched my mother and twisted the pinched. Then they proceeded to mock her and tell her ; what are you going to do about it. We came to see my mom the next day to be told by a family friend that they found my mother completely soiled and not having a pull up on. She got there attention and went and cleaned and changed my mom. Later on my mother's foot was completely bleeding and I went to get the nurses and they took forever to change and wrap her foot . The nurses only wanted to make excuses about Everything! I got my mother out of that place right then! She was not even there 24 hrs. I heard that they changed owners about 2 years ago please!!! Do not take your love ones to this horrible place..

  • christi lynch
    ★★★★★ a month ago

    We transferred our dad here just 1 month ago and he is so so happy!! What a difference a month makes with people who REALLY care! My dad has gained 5 lbs! and he is ALWAYS clean. This place is a GODSEND!! The nurse staff is EXCELLENT!! The whole staff is so friendly & positive and REALLY care! They are definitely becoming our extended family! I know my dad will be on this earth longer because of them!! :) Thanks again Golden Acres!!!

  • Yolanda Lujan
    ★★★★★ a month ago

    My husband passed recently and when I went to get his items out of his room, their were items stolen, from his room, clothing, caps, shoes, towel, a rack to hold items, cologne, jackets, blankets, even cleaning supplies etc .it was terrible emotional pain, to actually think that this facility would not have any idea who took his items, this is a man that passed and the price does not matter it is the principal and sentimental value. I hate for this to happen to other defenseless human beings there, they gave my son some of the items back in a trash bag and stated to him that this was all they could recover. Case was handled poorly. The employees that they hire need to be carefully screened as the person that took the items they stated she was part time and had no permission on that particular floor, she is the one that covers shifts that nobody wants, a floor nurse reported this person and that it looked suspicious because this was not her floor and was entering my late husbands room, when she was asked she stated that she was there to straightening out the room. The room was in so out of order drawers gone through and his items taken, closet there was clothing on the floor and etc. Please make sure you keep a close eye on your loved ones as to they cannot fend for themselves.

  • Rick Forscutt
    ★★★★★ 4 months ago

    So proud of the Golden Acres staff for winning the most prestigious award the nursing home industry has to offer - The Ensign Flag. The accomplishments clinically, culturally and customer service wise have been absolutely phenomenal. Thank you for taking long term care to a whole new level and letting the Dallas community and surrounding areas know that Golden Acres is truly an employer and facility of choice. Keep up the great work and thank you for achieving the pinnacle award that very few nursing homes in the entire US will ever achieve.

  • Brittany Oney
    ★★★★★ a month ago

    Keep far away from this place if you care anything about your family member!!! No joke! My grandma was placed here about a week ago, and the very first night there she was PINCHED with a twist! ? Night ONE ppl. They mocked her and asked her "what are u going to do about it!?!?" My grandma was extremely delicate at the time, and she said they handled her very rough into the bed. As we arrived for our FIRST visit the next day we were completely shocked to hear this happened period, let alone night one. We pushed her outside to get some fresh air and to talk to her more about it, and as we discussed I looked down at her foot and it was in a Puddle of blood. I rushed her back inside and asked her nurse to look at her feet, my gmas a diabetic so her feet Circulation is not great her feet should be wrapped, and elevated, and neither of those we're done. The nurse was so far from friendly I was stunned. I then proceeded to state my concerns and what my grandma told me transpired the night before. She began to yell and was more worried about arguing and going back and forth with me and my mom. She never once looked down at my grandmas foot I was talking and cleaning up the blood and my gmas house shoe. It was clear she had no real concern for my gma and her health. She was actually defending why my grandma was getting treated that way. Needless to say we were DONE. We then discovered she was not put on a bi PAP Which she needed! The doctors were shocked by that they couldn't believe they let her sleep without it we had to take her to the emergency and by then her carbon dioxide levels had sky rocketed. Today she was finally released from icu and I'm finally in a decent head space to write this review. There is also language barrier a lot of the nurses have a strong accent and get offended if you didn't understand them.

About Golden Acres Living And Rehabilitation Center

General Information

Legal Business NameEastland Memorial Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 1, 1993 (27 years)
Capacity264
Residents183
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Golden Acres Living And Rehabilitation Center

Golden Acres Living And Rehabilitation Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

April 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
GFewActual HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

March 17, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

April 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 10 days
---Fine$45,788 fine

March 27, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$18,428 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Golden Acres Living And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 40min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
4hr 10min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

76.7%
76.2%
76.2%
76.2%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
44.7%
37.5%
46.8%
50.6%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.3%
74.1%
90.3%
75.5%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.0%
28.2%
29.4%
26.0%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.0%
21.7%
13.1%
17.1%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
34.7%
30.3%
24.8%
22.2%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
21.8%
14.7%
12.7%
17.0%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
10.6%
18.5%
9.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
2.2%
0.8%
2.3%
3.1%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
1.8%
3.2%
5.6%
1.1%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
7.4%
7.9%
5.2%
4.3%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
1.8%
0.6%
0.0%
1.7%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.4%
2.5%
1.2%
0.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
2.3%
1.2%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

51.4%
49.5%
48.2%
34.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.9%
55.6%
55.6%
55.6%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.4%
68.8%
63.8%
70.3%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
13.8%
7.4%
14.5%
20.0%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
8.1%
6.9%
7.5%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.5%
0.5%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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