Golden Acres Living And Rehabilitation Center

We have all heard stories about places like this; well my family's worst nightmare was met this passed week; when we admitted our mother into this rehab/nursing facility. It was just suppose to be for a week of physical therapy. My mother was checked in about 9pm from being in the hospital; Friday night and when we were there one of the night nurses came in and said that there would be no therapy till Monday. My family and I left about 10:30 that first night; that's when it all started my mom was trying to go to the bathroom and the nurses from hell came in and were putting mom back in the bed my mom was very delicate and everything hurt so they were grabbing her by her legs and feet to put back in bed and my mom was in pain and was telling them to be careful because they were hurting her and to only grab the heal part and she was ignored, then they both started mocking her telling her where did she think she was going then one of the nurses pinched my mother and twisted the pinched. Then they proceeded to mock her and tell her ; what are you going to do about it. We came to see my mom the next day to be told by a family friend that they found my mother completely soiled and not having a pull up on. She got there attention and went and cleaned and changed my mom. Later on my mother's foot was completely bleeding and I went to get the nurses and they took forever to change and wrap her foot . The nurses only wanted to make excuses about Everything! I got my mother out of that place right then! She was not even there 24 hrs. I heard that they changed owners about 2 years ago please!!! Do not take your love ones to this horrible place..

We transferred our dad here just 1 month ago and he is so so happy!! What a difference a month makes with people who REALLY care! My dad has gained 5 lbs! and he is ALWAYS clean. This place is a GODSEND!! The nurse staff is EXCELLENT!! The whole staff is so friendly & positive and REALLY care! They are definitely becoming our extended family! I know my dad will be on this earth longer because of them!! :) Thanks again Golden Acres!!!

My husband passed recently and when I went to get his items out of his room, their were items stolen, from his room, clothing, caps, shoes, towel, a rack to hold items, cologne, jackets, blankets, even cleaning supplies etc .it was terrible emotional pain, to actually think that this facility would not have any idea who took his items, this is a man that passed and the price does not matter it is the principal and sentimental value. I hate for this to happen to other defenseless human beings there, they gave my son some of the items back in a trash bag and stated to him that this was all they could recover. Case was handled poorly. The employees that they hire need to be carefully screened as the person that took the items they stated she was part time and had no permission on that particular floor, she is the one that covers shifts that nobody wants, a floor nurse reported this person and that it looked suspicious because this was not her floor and was entering my late husbands room, when she was asked she stated that she was there to straightening out the room. The room was in so out of order drawers gone through and his items taken, closet there was clothing on the floor and etc. Please make sure you keep a close eye on your loved ones as to they cannot fend for themselves.

So proud of the Golden Acres staff for winning the most prestigious award the nursing home industry has to offer - The Ensign Flag. The accomplishments clinically, culturally and customer service wise have been absolutely phenomenal. Thank you for taking long term care to a whole new level and letting the Dallas community and surrounding areas know that Golden Acres is truly an employer and facility of choice. Keep up the great work and thank you for achieving the pinnacle award that very few nursing homes in the entire US will ever achieve.

Keep far away from this place if you care anything about your family member!!! No joke! My grandma was placed here about a week ago, and the very first night there she was PINCHED with a twist! ? Night ONE ppl. They mocked her and asked her "what are u going to do about it!?!?" My grandma was extremely delicate at the time, and she said they handled her very rough into the bed. As we arrived for our FIRST visit the next day we were completely shocked to hear this happened period, let alone night one. We pushed her outside to get some fresh air and to talk to her more about it, and as we discussed I looked down at her foot and it was in a Puddle of blood. I rushed her back inside and asked her nurse to look at her feet, my gmas a diabetic so her feet Circulation is not great her feet should be wrapped, and elevated, and neither of those we're done. The nurse was so far from friendly I was stunned. I then proceeded to state my concerns and what my grandma told me transpired the night before. She began to yell and was more worried about arguing and going back and forth with me and my mom. She never once looked down at my grandmas foot I was talking and cleaning up the blood and my gmas house shoe. It was clear she had no real concern for my gma and her health. She was actually defending why my grandma was getting treated that way. Needless to say we were DONE. We then discovered she was not put on a bi PAP Which she needed! The doctors were shocked by that they couldn't believe they let her sleep without it we had to take her to the emergency and by then her carbon dioxide levels had sky rocketed. Today she was finally released from icu and I'm finally in a decent head space to write this review. There is also language barrier a lot of the nurses have a strong accent and get offended if you didn't understand them.