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Presbyterian Village North Special Care Ctr

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Louann Cole
    ★★★★★ 3 weeks ago

    I'm writing on behalf of a resident patient. She has had relatively good care at this facility, especially on the Hoblitzelle unit. The providers have taken a personal interest in this patient, for which I am grateful. However, prior to her being moved to this unit, she was on the (3rd? floor) of Arbor House, a patient safety nightmare. In addition to being told to "eliminate in her diaper" as the personnel was too busy to assist her to the bathroom, her laundry was lost and she was required to wear the same soiled clothing for several days. The hand sanitizer in her room and others was not refilled for 3 days. As she had an infectious condition, (Clostridium difficile), the likelihood of infection other patients was increased. We were recently informed that the lost clothing would not be replaced. This is unacceptable. Once again, the staff in the Hoblitezell Unit have been exemplary. Arbor House, however, is in dire need of continuing medical education.

  • Nancy Mackey
    ★★★★★ 3 weeks ago

    The rehab part of Presbyterian Village North - Arbor Place - is absolutely awful. Our family was at another facility many times; however, the last time we noticed it had new mgmt. and had gone down hill. That is why we gave PVN a try - worst decision ever. The staff members at Arbor Place are so apathetic and the help at night (when your loved one is truly alone) is nowhere to be seen. The family is supposed to get the treatment plan information from the social worker. Good luck with that. I called one day, I called the next day, put a note on her door and finally received a call back on the 4th day. One therapist took our dad to the gym - the 2nd day at the facility. I was there - he walked to the gym, rode a bike and walked back to his room. The rest of the days they said they gave him therapy in bed. Our dad went from being able to walk to the gym, ride the bike and walk back to his room to being so weak he can barely walk because they never got him back to the gym again. Now, after being there for a week with "supposed" therapy -if any at all, he is so weak, he is worse now than when he arrived. It was such a disappointment that we pushed to get our father discharged against medical advice. After relaying our experience to the doctor and the reasons behind taking our dad out against medical advice, he was medically discharged. There was only one competent nurse who worked during the day on the weekend. The therapists who came on the weekend were good, too. Other than those folks, the whole group - between therapy, social worker, nursing director - they tell you nothing, you have to figure everything out on your own because no one communicates nor can you even find anyone that knows anything. They could CARE LESS about the patient. Save yourself the stress and pass on PVN therapy - you will be glad you did. And by the way, the first voice mail I received from the PVN staff was a request to complete paperwork for another patient! That is a HIPAA violation at its best! If I could give a zero star, I would! The only star this facility is deserves is for incompetence. 09/12/17 - I called the gentleman back last week and left a voicemail offering to speak with him since he stated he was concerned. No response. I rest my case.

  • Lenae Johnson
    ★★★★★ 2 months ago

    I have worked here 5 months. Never had a resident complaint nor write up. And just because a certain PERSON with a little authority(CINDY-UNIT MANAGER) DOESN'T LIKE ME, SHE GETS TO LIE AND TERMINATE ME WITH NO REASON!!!! I GOT A TEXT FROM STAFFING STATING I COULDN'T COME TO WORK ON THE 19TH OF JULY BECAUSE I HAD TO COME SPEAK WITH CINDY THE NEXT DAY @10AM. SO I DID JUST THAT....WHEN I WENT TO SEE HER ON THE 20TH AT 10AM....I LEFT THERE NOT FIRED. BUT ANYWAY I CALL PVN TO SEE WHEN IM ABLE TO COME BACK TO WORK AND CINDY TELLS ME OVER PHONE IM TERMINATED BECAUSE SHE COULDN'T GET AHOLD OF ME.....I SUGGEST DON'T CALL FROM YOUR PERSONAL CELL THEN. ANYWAYS H.R IS NOW TELLING I VOLUNTARY QUIT ON JULY 19 2017. WITCH IS THE SAME DAY I RECEIVED MY TEXT FROM STAFFING PHONE SAYING DON'T COME IN TONIGHT TALK TO CINDY TOMORROW. YOU GUYS BOTTOM LINE IM FIGHTING FOR MY JOB BECAUSE IM BEING RAIL ROADED BY CINDY. AND I HAVE ALL MY TEXT AND CALLS SCREENSHOT TO PROVE IT.

  • Kimberly Jean Reedy
    ★★★★★ 5 months ago

    Yesterday was the first day for my father. Huge property. I will only comment on the area my father is in. So, most of the staff are friendly and helpful. Of course, my dad's aid was not experienced. I rang the nurse call for help to the bathroom for my dad. When the aid came I told her what he needed. Well, dad changed his mind but wanted help getting out of bed. Aid says so, what do you want me to do? Then walked out of the room. Noone was wearing a name tag nor did they have a badge or anyway of knowing who they are. Also, my dad is a fall risk....not once did I see staff use a gait belt. We even tried to give his aid a belt to use but she chose not to use it. How about she dropped my dad. Luckily he didn't fall all the way to the ground but she expected us to help her not drop him to the floor. Really wish we didn't have to educate or stay on top of their staff to insure his safety. Nor do I think I should risk my safety because she didn't use the proper tools. Hopefully today will be better.

  • Hot Keys
    ★★★★★ 11 months ago

    Get someone who actually does and can work with insurance billing. How can you all yourself a medical facility without someone who knows how submitting claims actually works? Your staff actively admits that they have no idea what they're doing and deflects work to others. You know who this affects? The patient and their wallet.

About Presbyterian Village North Special Care Ctr

General Information

Legal Business NamePresbyterian Village North
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 4, 2007 (11 years)
Capacity234
Residents182
Percent Occupied78%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presbyterian Village North Special Care Ctr

Presbyterian Village North Special Care Ctr
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 5, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presbyterian Village North Special Care Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 25min
ReportedExpected
CNA
1hr 30min
40min
ReportedExpected
LPN
1hr 5min
1hr 10min
ReportedExpected
RN
5hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.2%
92.0%
92.0%
91.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.9%
96.8%
95.8%
94.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
84.8%
83.0%
80.0%
73.0%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.1%
24.6%
15.6%
15.8%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.0%
24.9%
22.7%
9.4%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
14.8%
12.7%
14.4%
14.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
22.4%
29.1%
26.9%
9.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.9%
2.2%
9.3%
5.7%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
7.6%
11.5%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
4.8%
7.6%
6.9%
6.2%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.9%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.6%
2.4%
4.2%
3.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.6%
3.2%
2.5%
1.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
2.5%
1.9%
2.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.9%
87.1%
81.9%
78.4%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.5%
79.6%
79.6%
80.0%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.6%
67.6%
69.9%
69.1%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
18.4%
15.8%
17.7%
20.4%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
2.4%
2.1%
1.4%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.3%
0.3%
0.2%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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