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Presbyterian Village North Special Care Ctr

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Dallas Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Lee Brucker
    ★★★★★ 2 months ago

    I was transferred from hospital for rehab on a Sunday afternoon. The weekend staffing was minimal, but, they got me situated and comfortable. Over the next 2 1/2 weeks, the therapists were competent and friendly, the food was nutritious (although not always to my personal taste), and my medicines and statistics were well monitored. Generally, they did well and I'm thankful for the results. I'm leaving in much better condition than when I arrived and with confidence that I've been properly prepared to return to my life.

  • Margaret King
    ★★★★★ 2 months ago

    My experience at PVN started after 48 hours in another facility. When I arrived at PVN, I was taken to my room and immediately felt at home. It was spacious, clean, and comfortable. Within the first hour or two I was visited by various staff who explained their responsibilities, and encouraged me to call if I had a need of any kind. Meals were tasty, well balanced, and delicious. I felt cared for and important. Staff listened to my concerns, and demonstrated skills which made me feel confident that they could competantly care for me. Within 24 hours I was evaluated for various therapies, and they were delivered promptly by trained professionals who gave positive feedback and encouraged me. My personal progress was supported by everyone with whom I interacted. I truly feel I would never have recovered so quickly or so well had I been anywhere else.

  • Ahshia Johnson
    ★★★★★ a month ago

    Presbyterian is a joke. It looks very good and it's nice on the inside but that's it. My mother and I were there for over a month. Now the CNAs Ty, Dana, Victoria, Dione, and Victor were good at their jobs. There was another CNA I don't remember her name but overall the CNAs were attentive. The food was decent for a nursing home. The nursing was poor and the time management was bad. We liked only one nurse and that was Lisa (I may have her name wrong) we saw her for a few days she was the older Caucasian women we liked her. All the other nurses we saw were rude and didn't know their nurse terminology. The nurses also filled out the paper work wrong more than once and then had the audacity to get mad when asked to fix it. Stella was a med aid and we also liked her, Juliette, and Hannah. Another thing is it is very unorganized. For over a week my mother didn't receive therapy that's wasting time and money she could have been getting the help she needed. We were told they would get the therapy back going and it was a mistake, that never happened. The social worker we never even seen us until it was time to leave. When discharge came we were told she should have left yesterday and we had to leave. Again unorganized we should have been told a release date not "you were supposed to leave yesterday". We still have not received a call for in home therapy. The social worker didn't provide information about after care either about transportation. About physical therapy and OT we did enjoy working with Amanda, Jermone, Anna, Queenie, Lisa (speech therapy) they are good at their jobs.

  • Anne Burt
    ★★★★★ 3 months ago

    Before PVN was bought out by Texas Health Care, it was a wonderful facility with a five year waiting list. I doubt there is any waiting list today. My parents were long term Dallas residents and members of the Highland Park Presbyterian Church when they made the decision to move there. At the time they moved in, there was very little turnover.During the time they lived independently, things went well. Some employees had worked at PVN for many years. It was like a family. My parents went through seven directors of nursing. Hall staff changed from month to month in Arbor Care. The comments the staff responds with to negative reviews are absurd. Once the Presbyterian church was no longer involved, this once lovely facility became a place to avoid. Too many other safe, well run, caring places to live. Worst physical therapy department! They refused to follow my mother's discharge plan from Presbyterian Hospital Rehabilitation! I called my mother's surgeon and took her to a qualified physical therapist and she walked without a limp with her new hip in six weeks! Our family spent years trying to work with the staff. They do not care about anything but their bottom line. So sad, but unfortunately, very true. Take your loved one some place else.

  • Daniel Caldwell
    ★★★★★ 10 months ago

    This facility came "highly recommended" and it took an act of Congress for them to accept my father. My father is a 68 year old Vietnam Vet who was injured at work. His insurance negotiated a 30 day stay but was told, by the doctor at the facility that he needed "to go". She also said "I do what they [the management] tells me to do. This sentiment was echoed by the staff. I was assured by, the nurse case manager, that he would be in the rehab until March 18 but when my family went to visit this morning (3/12) they were swarmed by the staff asking when they could remove him from the facility. His insurance company asked to see clinical reports, doctors notes, and PT reports but were not given these reports until 1:00 PM today as he was leaving. He was not sent home with home health orders, proper prescriptions, or instructions. Usually, it is the Insurance company who insists on a patients quick departure but in this case Presbyterian North did not want him to stay. I was told he was walking independently of any support device but used a walker to leave the facility. He was a cooperative patient who entered the facility with the attitude of working to get back to his normal physical self but sadly, since he was not a private pay patient, he was asked to leave.

About Presbyterian Village North Special Care Ctr

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 4, 2007 (12 years)
Capacity234
Residents128
Percent Occupied55%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presbyterian Village North Special Care Ctr

Presbyterian Village North Special Care Ctr was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2017 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.

August 5, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presbyterian Village North Special Care Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 30min
ReportedExpected
CNA
1hr 35min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
5hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.9%
99.1%
99.1%
99.1%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
99.0%
100.0%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.9%
77.4%
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
23.5%
23.7%
22.0%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.9%
17.5%
20.6%
18.1%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
12.6%
15.8%
14.3%
19.0%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
10.8%
7.1%
21.3%
12.2%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
9.3%
10.1%
6.7%
6.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
4.2%
3.0%
2.9%
0.0%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
2.0%
5.0%
4.8%
4.5%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
1.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
5.6%
4.0%
3.3%
4.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
0.9%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
0.7%
0.0%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.5%
84.5%
88.4%
92.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.0%
83.6%
83.7%
83.7%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.8%
69.4%
65.7%
63.9%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
20.1%
17.4%
16.9%
19.3%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
4.2%
3.3%
1.2%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.3%
0.3%
0.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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