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Presbyterian Village North Special Care Ctr

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Dallas Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Justin Kenney
    ★★★★★ 2 months ago

    This was the worst facility that I have ever had to go to come in contact with. e My love one was placed there for re-had. The staff is awful. My love one was raw from neglect. She was in need of more care than the staff was willing to provide. They are lazy and the rooms look like that should be $50. a night instead of over $350. I was disappointed in all aspects. The Social Worker is terrible. My love one needed to be transported by ambulance and I was told that I had to arrange my own transportation for her even though they have a contract with Careflite. When my love one was finally back home, her bottom was red, sore and swollen from neglect. If you love your family member stay clear of this place. My love one passed away about 12 hours after she was home again.

  • Lee Brucker
    ★★★★★ 9 months ago

    I was transferred from hospital for rehab on a Sunday afternoon. The weekend staffing was minimal, but, they got me situated and comfortable. Over the next 2 1/2 weeks, the therapists were competent and friendly, the food was nutritious (although not always to my personal taste), and my medicines and statistics were well monitored. Generally, they did well and I'm thankful for the results. I'm leaving in much better condition than when I arrived and with confidence that I've been properly prepared to return to my life.

  • Roderick Crethers
    ★★★★★ 3 months ago

    The rule of Presbyterian village north.Is to keep mouth shut.And as employees don't have right.And don't get hurt you will be only.But I pass my drug trst.And try say I sign some saying will.suite Them I will sign paperwork that take food from family or myself. So body looking for a job With company I would look for other company to choice from That is my choices

  • Margaret King
    ★★★★★ 9 months ago

    My experience at PVN started after 48 hours in another facility. When I arrived at PVN, I was taken to my room and immediately felt at home. It was spacious, clean, and comfortable. Within the first hour or two I was visited by various staff who explained their responsibilities, and encouraged me to call if I had a need of any kind. Meals were tasty, well balanced, and delicious. I felt cared for and important. Staff listened to my concerns, and demonstrated skills which made me feel confident that they could competantly care for me. Within 24 hours I was evaluated for various therapies, and they were delivered promptly by trained professionals who gave positive feedback and encouraged me. My personal progress was supported by everyone with whom I interacted. I truly feel I would never have recovered so quickly or so well had I been anywhere else.

  • Anne Burt
    ★★★★★ 10 months ago

    Before PVN was bought out by Texas Health Care, it was a wonderful facility with a five year waiting list. I doubt there is any waiting list today. My parents were long term Dallas residents and members of the Highland Park Presbyterian Church when they made the decision to move there. At the time they moved in, there was very little turnover.During the time they lived independently, things went well. Some employees had worked at PVN for many years. It was like a family. My parents went through seven directors of nursing. Hall staff changed from month to month in Arbor Care. The comments the staff responds with to negative reviews are absurd. Once the Presbyterian church was no longer involved, this once lovely facility became a place to avoid. Too many other safe, well run, caring places to live. Worst physical therapy department! They refused to follow my mother's discharge plan from Presbyterian Hospital Rehabilitation! I called my mother's surgeon and took her to a qualified physical therapist and she walked without a limp with her new hip in six weeks! Our family spent years trying to work with the staff. They do not care about anything but their bottom line. So sad, but unfortunately, very true. Take your loved one some place else.

About Presbyterian Village North Special Care Ctr

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 4, 2007 (12 years)
Capacity234
Residents128
Percent Occupied55%
Program ParticipationMedicare
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presbyterian Village North Special Care Ctr

Presbyterian Village North Special Care Ctr was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presbyterian Village North Special Care Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 30min
ReportedExpected
CNA
1hr 35min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
5hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.9%
99.1%
99.1%
99.1%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
99.0%
100.0%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.9%
77.4%
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
23.5%
23.7%
22.0%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.9%
17.5%
20.6%
18.1%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
12.6%
15.8%
14.3%
19.0%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
10.8%
7.1%
21.3%
12.2%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
9.3%
10.1%
6.7%
6.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
4.2%
3.0%
2.9%
0.0%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
2.0%
5.0%
4.8%
4.5%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
1.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
5.6%
4.0%
3.3%
4.8%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
0.9%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
0.7%
0.0%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.5%
84.5%
88.4%
92.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.0%
83.6%
83.7%
83.7%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.8%
69.4%
65.7%
63.9%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
20.1%
17.4%
16.9%
19.3%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
4.2%
3.3%
1.2%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.3%
0.3%
0.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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