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Signature Pointe On The Lake Healthcare Community

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    This place is horrible! My mother was at this facility for 10 days for skilled nursing and I could not get her out of there fast enough. They are under staffed, the staff that they have is unresponsive. The management makes promises that they do not keep. If your loved one is a patient at Signature Pointe I would consider them in danger. I have never written a review before, but feel compelled, for all of the patients that do not have an avocate to watch over them. I have reported this facility to the authorities for neglect, verbal abuse and emotional abuse. Please check on your loved one often and at off hours, especially on the weekends and at night. My mom laid in a soiled bed for hours before someone responded to the call button. This happened multiple times. Meals were forgotten, the techs were not kind and complained constantly. The only positive thing was the physical therapy. I would post zero stars if that was an option.

  • ★★★★★ 8 months ago

    Dad was sent here for Skilled Nursing after he survived sepsis cause by an enlarged prostate. Due to his age, Dad has been in several facilities for rehab and/or skilled nursing. I was thrilled to find a facility that was equidistant for me & my sister to visit. Unfortunately it was a negative experience. You can't reach your loved one on the phone- no direct dial number & staff does not answer the phone regularly. Dad was catheterized at the hospital before he came here & his urologist gave written instructions NOT to remove the catheter for 2 weeks, stating a clear & specific date to remove it. The doctor's instructions were handed to a nurse on a Friday, the same day as the urologist visit. Unfortunately, they sat in a supervisor's In Box UNREAD over a weekend & a nurse forcefully removed the catheter in spite of Dad's protests. No one bothered to check with the family, even though they had our cell phone numbers. That night our Dad called us screaming & an emergency visit was made by my sister. I called the facility on multiple phone numbers/extensions, but only had 1 call answered by a nurse that did not speak clear English & said he was on another floor, but Dad's nurse was already aware. Only after raising hell, we learned the instructions sat unread. Since Dad couldn't urinate, they had to re-catheterize him. NOT acceptable! Apparently the food is good there, as is the physical therapy. But phone contact is pathetic, attendants are not patient & caring. I frequently saw nurses sitting at the station chit-chatting or on their cell phones. So if you need PT, ok- otherwise go elsewhere.

  • ★★★★★ a year ago

    I must admit-having a loved one moved to a memory care floor at a senior home is a scary thought. HOWEVER, my family and I were incredibly impressed with everything about Signature Pointe. There are two different levels of memory care (assisted living memory care and skilled nursing memory care). In all of the research my family and I did, Signature Pointe was the only place to offer two different levels of memory care. The director of the memory care floor, Adam Koll, was INCREDIBLE!!! He was able to answer any and all questions, not to mention making us feel very comfortable with our decision. I was also able to see Adam interact with the memory care residents-seeing the resident's eyes light up when he walked into the room made me realize that Signature Pointe was the perfect place for my grandma!

  • ★★★★★ a year ago

    Choosing a memory care facility for my father was one of the toughest decisions we ever made. We looked at several places but when we met Adam Koll, Director of Memory Care at Signature Pointe, we knew we had found the right place. Adam and his team provided my father with outstanding care. The staff at Signature Pointe treats the patients with care, respect and dignity! As my father's health declined, we were able to move him to the "Skilled Nursing" section of the memory care floor. This was a blessing because we did not have to move him to another facility and he was still under the care of Adam and his team (be aware that most pure memory care facilities do NOT have skilled nursing services on site). If you have a loved one that is in need of memory care services, please give Adam at Signature Point a call.

  • ★★★★★ a year ago

    No matter how prepared you may feel, you're really never prepared for the diminishing of a loved one's cognitive and motor skills. It is humbling, challenging and, at times, overwhelming. Fortunately, a decision was made 4 years ago to move my mother to Signature Pointe on the Lake. What a wonderful experience! This past March 27, she fractured her hip in her apartment. The choice for post-surgery rehab/skilled nursing again became Signature Pointe. As her recovery from surgery and dementia progressed, as if in unison, the most trying decision, her future care, was now forefront. The need for guidance and support in selecting the care and caregivers for my mother was paramount. An introduction was mad to Adam Kill, Director of Memory Care at Signature Pointe. My family and I came into the meeting with much uncertainty pertaining to this looming decision. Immediately upon meeting Adam, he exuded confidence, caring and compassion; love of his work, for his caregivers and team, but there was also a real sense of love and caring for his residents and their families. His hands-on and easily accessible approach was extremely reassuring. Our uncertainity and I might say, skepticism, quickly faded and a confident decision was subsequently made. Adam has made remarkable and significant improvements within the Memory Care area of Signature Pointe and it's evident that his experience, professionalism and compassion have made the difference. Adam Koll's dedication combined with that of Kelly Wolfe, Executive Director of Signature Pointe resulted in the decision that my mother will soon be in her new Memory Care home at Signature Pointe on the Lake.

About Signature Pointe On The Lake Healthcare Community

General Information

Legal Business NameLcs-Sp LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 26, 1998 (19 years)
Capacity195
Residents99
Percent Occupied51%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Signature Pointe On The Lake Healthcare Community

Signature Pointe On The Lake Healthcare Community
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 12, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
BSomePotential for Minimal HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.

June 26, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Signature Pointe On The Lake Healthcare Community require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
60min
1hr 10min
ReportedExpected
RN
4hr 10min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

55.7%
77.6%
77.6%
77.6%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
67.3%
64.2%
52.3%
47.8%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.3%
25.6%
14.3%
31.6%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.1%
3.1%
-
-
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
15.4%
11.3%
11.4%
13.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
14.3%
13.5%
-
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
3.6%
2.9%
3.4%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
6.0%
3.9%
0.0%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
8.2%
6.5%
2.7%
7.5%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
3.9%
5.7%
5.0%
4.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.9%
0.0%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.2%
7.2%
7.0%
6.8%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

62.7%
55.8%
55.5%
45.5%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.2%
59.2%
59.0%
59.0%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
49.1%
49.4%
58.1%
58.0%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
16.4%
11.7%
7.4%
7.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.9%
3.1%
2.7%
1.6%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.7%
0.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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