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The Highlands Of Dallas

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Reviews
Overall Rating 1.3 / 5.0 ★★★★★

  • Victory Ismines
    ★★★★★ 4 months ago

    Low pay, never any raises no matter how many years or not you work there,no programs for employees having sudden hardships, lots of work given to you...doesn't help if you teamed up with a unhelpful nurse and/or nurse assistant. Some residents who live there can be rude or make sexual remarks nothing is done. Some residents there are amazing people. Great location with walmart near by, library, and other local stores.

  • L B
    ★★★★★ 7 months ago

    When your loved one needs to go into a nursing home, the process of locating the right place is daunting. The day Staff at this facility took good care of my Dad. But it seemed that most of the theft occurred over night. The issue is the Management. Mis- communication. No communication. My dad went into cardiac arrest in January. Had another family member not been there at the time, I would have never known. They NEVER called to tell me. I was able to be with my Dad in his last moments. But I am still so angry that they did not notify me that he had been transported to the hospital. And they recently sent ME a bill for some ridiculous charge. I think I'll charge them instead. Pass this place up. There are better places.

  • Amber Rice
    ★★★★★ 3 months ago

    Warning to future cnas here. They pay bi monthly. Meaning your best friend at her job is getting paid every two weeks and sometimes getting three checks.....you never will :) You'll find yourself visiting pay day loans and soon you will end up oweing them because you can't keep up. This place gives no raises. What your offered is what you get for life. The owner drops by in his fancy clothes and nice car,but leaves nothing gets better. As a cna your either in a car that looks abused or your on the bus. Need medical care yourself...don't count on affording it here. Some workers are on food stamps, some homeless, some living with family to survive. I gave a co worker some food and she almost cried....she had no food at home and here we are passing food to residents who don't always finish it. The rest of the food is supposedly thrown away. Cnas here put on a pretty face,act like things are cool...but suffering themselves. I had many cnas ask me for money for a drink or snack...sad. And I'm struggling myself. Don't come here unless your open to bi monthly pay, pay day loans and no raises. Shame places pay so low as rent and food prices get higher and don't even provide a free meal for cnas who are always on their feet. Also no educational perks here either for cnas, no discount rides with uber or lyft, no discount bus passes. Just low wages and hoyer lifting fun. This place is good if you plan on applying for a second job...lol good luck.

  • Jerrie Klenk
    ★★★★★ a year ago

    The main problem I am having with this facility is the weekend staff.... either they are under staffed, or they just don't care! My mother is in there, and it seems every weekend she calls us and we have to go up there to get her help... She has been sick to her stomach for a week, they finally got the doctor to come and he did not even look at her... he told her Merry Christmas and left, before she could even utter a word! I called up there to find out why they weren't doing anything about her upset stomach and was told that she has not mentioned it to them... I told the nurse that I did not believe that and she very curtly told me to have a good day and hung up on me... I called my mother back and told her to use her call light and to keep me on the phone... come to find out, I was right. The aide had been writing down all the times that my mother had been sick and the NURSE was not reading the charts... They finally gave her some medicine to help and she was very curt with my Mom as well... A phone call will be coming to their administration office on Monday!

  • Vecelia Trigg
    ★★★★★ a year ago

    The Highlands of Dallas should get no stars this place shouldn't be open . I placed my Sister there on the 04/20/2016 and I have apologized almost every day because of the kind of care and experiences she has had in this place. Being wet 2 or 3 hour because of Staff shortage, left with jeans around ankles and shoes on in bed, can't get bath/shower cause of Staff shortage. Personal thing stole Money , Bluetooth , Cell Phone. Some of the Food is UNEDIBLE so dry and hard .A lot of the time it's not NUTRITIONAL. This place shouldn't be opened. They should CLOSE it and before reopening EVERY EMPLOYEE should have back ground check done. Also the STATE OF TEXAS should be inspecting these facility on a regular basis. Moving my Sister ASAP. NO STARS????????????

About The Highlands Of Dallas

General Information

Legal Business NameRiverwood Healthcare LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 26, 1995 (23 years)
Capacity116
Residents91
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Highlands Of Dallas

The Highlands Of Dallas
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
FManyPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
FManyPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

April 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
BSomePotential for Minimal HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

April 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Highlands Of Dallas require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 15min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.2%
93.9%
93.9%
93.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
100.0%
98.8%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
32.5%
30.0%
25.0%
19.4%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.1%
31.2%
31.2%
35.1%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
53.0%
29.9%
26.1%
38.3%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
15.9%
20.0%
20.7%
22.4%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
35.1%
20.3%
31.4%
25.8%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
7.8%
8.1%
8.9%
6.5%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
2.9%
7.8%
9.8%
8.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
2.5%
2.3%
1.3%
1.3%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
7.9%
2.4%
1.2%
2.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
3.3%
2.3%
1.2%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
3.5%
3.0%
4.8%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.4%
97.6%
75.9%
77.4%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
18.0%
95.0%
95.0%
95.0%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
18.2%
22.7%
12.1%
3.3%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.9%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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