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The Hillcrest Of North Dallas

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Jessica Fletcher
    ★★★★★ in the last week

    I left for 1 week for vacation and i came back to find stool alllll over my grandmothers wheelchair && her bed was soaked & also had stool all over it. No telling how long she has had to lay in a SOAKED bed. I would never recommend this nursing home to my my worst enemy. This isnt the 1st problem weve had but if i listed them all id take up this whole review page.

  • Nimota Olabisi
    ★★★★★ 3 months ago

    Nice staffs and very comfortable place to take your loved ones

  • Phillis Goodacre
    ★★★★★ 4 months ago

    I've learned from my Daughter whom is a Professional Woman & was literally ran off from the Facility. This Facility looks Good but the Dietary Dept. where she was to Train for Nutition Meal Menu Provider,is a Joke. She went through Administration & Corporate & All Chains of Command to Prepare Meals cause she Loves the Elderly. She was bullied every day by other employees & staff members in Dietary for doing the Job right. There are a lot of ex-cons there that were not Team Players & could care less If the Diabetic Patients for their 8pm Snacks. She was always called into work because Staff would be a hour1/2 late to shifts. Staff there would do their Work & cause her or one to be over worked. No one can control the unruly female that threats to beat her up. This sad! Patients complain about they only get snacks when my Daughter work . Family members trying to get her to go to Channel 5 News & Report the Abuse & Neglect of their Family members. She is just one person & with No Help. They keep begging her not to Quit but who can Work under these Circumstances. I Pray for the Patients there. Millions of Dollars bing spent for them to endure such Neglect & Abuse.

  • Tori Goodacre
    ★★★★★ 4 months ago

    This place is a complete mess when it comes to their staff. Unprofessional, ex convicts and full of people who do not care about the residents living at this facility. Oh looks can be deceiving. Their kitchen staff get high on their breaks they just got a new manager who recommended that their staff take their disagreements to the street. They have their children and families come and stay over night while they are supposed to be attending to the kitchen and residents. LaTanya and other staff TRY to pick on the good employees and consistently run off the good ones. I would never recommend this place to my worst enemy! Do not work here and do not send your loved ones here.

  • J E
    ★★★★★ a year ago

    Had high hopes for this facility after meeting with Gage. He is very personable and gives a great tour. The place does have a beautiful entrance also. They are terribly understaffed. Some of the staff is also very friendly, but some would rather not be there. The only people this facility is helpful for are people who can fend for themselves. If your loved one has Alzheimer's or Dementia - do not take them here. A lot of what was told to us during our initial tour isn't actually given. (Activities, for example). We were called just before 5pm on a Friday to come pick up my father-in-law immediately. No notice that they were evicting him. He has Alzheimer's and wanders (within the facility, not exit seeking) which we explained initially, but in the end I guess they decided he wasn't worth the effort. Some people here mean well, but overall I feel like communication is a major issue (between staff members) and money is a final deciding factor. If you say you are an Alzheimer's/Dementia specialized facility - how can you only have 2 nurses for the entire floor? Hire more staff.

About The Hillcrest Of North Dallas

General Information

Legal Business NameDallas County Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareJune 18, 2012 (7 years)
Capacity120
Residents74
Percent Occupied62%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Hillcrest Of North Dallas

The Hillcrest Of North Dallas was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 28, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
CManyPotential for Minimal HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

December 20, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

November 25, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$80,145 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Hillcrest Of North Dallas require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 40min
ReportedExpected
CNA
1hr 5min
50min
ReportedExpected
LPN
40min
1hr 25min
ReportedExpected
RN
4hr 5min
4hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

56.0%
87.6%
87.6%
87.6%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
97.5%
90.5%
84.7%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
53.3%
63.3%
64.3%
88.5%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.9%
23.3%
21.7%
23.2%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.1%
21.4%
21.3%
14.5%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
19.0%
20.3%
20.8%
13.0%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
20.0%
16.9%
15.9%
19.1%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
6.2%
5.4%
2.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
11.8%
10.0%
4.2%
5.8%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
10.4%
7.0%
3.1%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
12.3%
19.2%
14.3%
4.7%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
3.8%
0.0%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.5%
4.9%
5.4%
5.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.5%
3.8%
3.7%
3.9%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.5%
100.0%
100.0%
100.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.3%
100.0%
100.0%
100.0%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
28.6%
-
-
-
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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