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The Villa At Mountain View

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Lee Morton
    ★★★★★ 4 months ago

    Very nice facility! Good south Dallas location, was on the bus route and they even allowed smoking in some areas. Beautiful facility inside and out.

  • Annette Watson
    ★★★★★ 6 months ago

    I moved my mom from a center in Bossier City, LA (neglectful place) to the Villa at Mountain View. My daughter looked long and hard for a good center for my mom to call home because the stress of moving is not healthy for stroke victims. We wanted one move and one move only. The Villa was it. My mom was a resident at the Villa while Jeff Hilburn was the executive director. During that time Jeff and his staff took excellent care of my mother until she passed away nearly 6- years after she moved in. One thing I can say about the staff there, during my mom's stay; I would voice my concerns and they took my inquiries seriously-- with change. My mom suffered no abuse as she did in Bossier City, LA. Regardless of where your family members are, be proactive. See them as often as you can. It makes a difference for them and you! With those of you that have problems with the Villa, I hope everything is worked out for the better; and may God Bless your family members and you as well!

  • Lu Hdz
    ★★★★★ 6 months ago

    I would have gave them 4 star's but when I tried to get my mother Elisa Hernandez out of there they gave me a hard time, they even told me that they would have to call CPS on me cause I was putting my mother at health risk cause of her heart, but they never ever showed me the paperwork of her ??problems and she's was on hospice, but they even said it takes time, process but I told another hospice place so I could bring her home and bamm she's coming home the next day.. Then as I was picking her up and packing up her clothes she only had 3 pants, between me and my sister Cindy and my wife we have bought so many for her, plus other clothes. Then that's not all they asked me for the payment so this tells you it's only about having your relatives there so they can get there money not about caring for them, but like I said they would have gotten maybe 4 star's from me but the lady in charge was really big liar, she talks like she cares up front then she turns into Dr Jekyll.. This is my mother's 3rd nursing home, got her at home now with me. now I have to buy some new? clothes for her, but don't get me wrong there are some good employees there like the nurse Michelle that took care of my mother, the lady at the front desk when you walk in. So think hard about taking your loved one here. I'm looking for another nursing home nxt month for my mother.. But God bless you all?

  • Lu Hernandez
    ★★★★★ 6 months ago

    I would have gave them 4 star's but when I tried to get my mother Elisa Hernandez out of there they gave me a hard time, they even told me that they would have to call CPS on me cause I was putting my mother at health risk cause of her heart, but they never ever showed me the paperwork of her ??problems and she's was on hospice, but they even said it takes time, process but I told another hospice place so I could bring her home and bamm she's coming home the next day.. Then as I was picking her up and packing up her clothes she only had 3 pants, between me and my sister Cindy and my wife we have bought so many for her, plus other clothes. Then that's not all they asked me for the payment so this tells you it's only about having your relatives there so they can get there money not about caring for them, but like I said they would have gotten maybe 4 star's from me but the lady in charge was really big liar, she talks like she cares up front then she turns into Dr Jekyll.. This is my mother's 3rd nursing home, got her at home now with me. now I have to buy some new? clothes for her, but don't get me wrong there are some good employees there like the nurse Michelle that took care of my mother, the lady at the front desk when you walk in. So think hard about taking your loved one here. I'm looking for another nursing home nxt month for my mother.. But God bless you all?

  • Andree Steele
    ★★★★★ 3 months ago

    My father was at this place for 2 days and was ready to get the hell up out of there.He said he was yelled at when he ask for nurse to help him up to use the restroom. Therefore he was forced to lay in a cold wet bed all night. Watch how you treat your elderly people.

About The Villa At Mountain View

General Information

Legal Business NameDallas County Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 29, 1999 (19 years)
Capacity120
Residents96
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Villa At Mountain View

The Villa At Mountain View was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 12, 2017 - 10 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

March 17, 2017 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
CManyPotential for Minimal HarmHealth InspectionTry to resolve each resident's complaints quickly.

April 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Villa At Mountain View require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 20min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
1hr 5min
1hr 30min
ReportedExpected
RN
3hr 50min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.4%
81.0%
79.5%
79.5%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
10.0%
27.3%
39.1%
33.3%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
1.3%
1.6%
0.0%
0.0%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.9%
11.0%
27.6%
30.4%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
13.4%
16.7%
8.2%
6.2%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
47.4%
15.6%
24.1%
28.8%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
5.7%
0.0%
2.0%
3.8%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
1.2%
1.4%
1.2%
1.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
0.0%
1.5%
0.0%
3.7%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.2%
1.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.2%
1.0%
1.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.0%
100.0%
100.0%
100.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.4%
83.3%
84.5%
84.5%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
1.2%
0.0%
4.4%
2.8%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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