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Villages Of Lake Highlands

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    The facility is beautiful, clean, and with lots of windows and lush, colorful courtyards throughout, gives a bright, cheery feel. The staff, from the administrator to housekeeping, wants you to be comfortable and to feel understood and cared for. Any issues are quickly corrected, & followed up on to ensure resolution. My stay was following surgery for a double knee replacement, so my focus was on physical therapy and the PT team was outstanding in quality and focus. I interacted with several therapists, and every one was compassionate, kind and motivating. I can't say enough about Villages at Lake Highlands, & highly recommend the facility. Vicki Patsdauter

  • ★★★★★ 2 weeks ago

    Personable staff. Willing to serve and meet your every need. Great physical therapy services and staff.

  • ★★★★★ in the last week

    The facility was nice on the outside and inside with nice decor throughout the facility . We chose this facility for my 86 year old grandmother for several reasons 1. Rehab from knee surgery 2. They accepted patients that is on a bipap/trilogy machine.The staff (Director of Nurse & Admission Office) reassured us that they could care for my grandmother. We were lied too during the 3 1/2 week of her stay the night. Out of 19 of those days she was only put on the bipap 3 times and it's wasn't a full night. Some of the reading showed on minutes My grandmother build fluid up around her heart that caused congested heart failure of course the staff to called 911 when she was having respiratory issues.. She stayed in hospital for 8 days ICU for 3 days during her stay the ICU nurse notice she also had a bad pressure ulcer from the nursing home that had to be treated as well. I called and spoke with the Director of Nursing and she explained to me that my grandmother was refusing to wear the mask. I told here I didn't believe that and she stated that is what the nurse documented. My question was WHY didn't anyone call the family and tell that she is not wearing the mask so we could take action reassuring my grandmother how important it is to wear it. I won't refer THE VILLAGES OF LAKE HIGHLANDS to anyone. NOTE don't let the looks fool you. THEY WILL SET YOUR FAMILY MEMBER TO Die!!! My grandmother is fighting for her life. I had the memory card pulled to show me how long and when she was on her bipap. I wish I could SUE them for pain and suffering for my grandmother she has stop eating and drinking. She sleeps all day and has just stop fighting for her life. PLEASE DON'T SEND YOUR FAMILY MEMBER TO THIS PLACE.

  • ★★★★★ a month ago

    Very pleased with the care my mom received while there. She loved her caregivers! The staff was exceptional! And special thanks to Denise McSpadden who was just stellar through the entire process!

  • ★★★★★ 2 months ago

    My Physical Therapist asked me to write review since I really enjoyed my stay here and keep telling the staff. First off the hospital at Baylor sent in wrong medications, what to do I was in pain. The weekend nurse Robyn somehow changed my meds in a matter of 30 minutes and within the hour no pain and I was able to have 2 hours of physical therapy same day. my family and I are very thankful for the staff.

About Villages Of Lake Highlands

General Information

Legal Business NameJsc Lake Highlands Operations, Lp
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 19, 2010 (7 years)
Capacity92
Residents73
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villages Of Lake Highlands

Villages Of Lake Highlands
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.

January 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villages Of Lake Highlands require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
1hr 40min
45min
ReportedExpected
LPN
35min
1hr 35min
ReportedExpected
RN
4hr 25min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.7%
87.9%
87.9%
87.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
96.6%
78.1%
70.4%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.5%
13.8%
25.8%
23.1%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
0.0%
11.0%
21.5%
27.0%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
3.2%
3.4%
0.0%
3.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
10.3%
19.2%
20.7%
23.1%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
7.5%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
3.4%
3.3%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
7.7%
0.0%
3.7%
0.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
34.6%
30.8%
25.0%
11.1%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
3.2%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
3.1%
3.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
7.1%
2.6%
5.8%
3.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.1%
78.7%
46.4%
18.5%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.4%
67.3%
67.3%
67.3%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.4%
52.3%
52.1%
53.6%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
3.7%
4.1%
4.0%
2.4%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
2.0%
1.6%
0.8%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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