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Villages Of Lake Highlands

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  2. Texas
  3. Dallas Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • regdominguez
    ★★★★★ in the last week

    My mother stayed at this facility for almost 3 weeks. The staff was great from beginning to end. When we arrived there they took great care of my mother who had an accident and was having trouble walking. The rehab team was great. The nurses were very attentive to her needs and even went above and beyond in taking into account my father who was very concerned for her health and well-being. My father was at a rehab center across the street from Presbyterian Dallas and he had a very bad experience, especially having to taken to shower that many on the floor used and rooms not well kept. Throughout our stay the room was maintained and the room they were provided was in very good shape. Shower was very spacious. Having had to experience this once with my father, I have to say that this facility is a much higher end place. I personally visited other centers and this one was the best. And the care they provided and the attention to detail with my mother was great. I understand we all have differing experiences, but we would recommend Villages to our friends if they had a need for this.

  • Rosemary Restrepo
    ★★★★★ a week ago

    Horrible stay. My mother just a Hip replacement surgery. She was admitted Saturday and by Sunday she wanted out of that place. The service is terrible. We went to visit and the reception was alone the entire time. The nurse station was alone as well and we can hear the beeping from the room calls. I asked the nurse and she said that the person in charge was on break!. My mother needed assistance to go to the bathroom twice and press the button couple times and they never came. My mother said they barely come to check on her and nobody gives straight answer on all this. I will not recommend this place to leave your loved ones. I'm also going to report them to the senior care organization.

  • Matthew Leask
    ★★★★★ 6 months ago

    Simply put, it would not be possible to convey all our positive comments regarding our experiences at the Villages of Lake Highlands or to thank all the staff members associated with our mother's care without making this review far too cumbersome to assess! Therefore, we will try and cross only those points that might be of interest to others evaluating this facility's service offerings. In August of this year, our mother was admitted to the Villages of Lake Highlands after a very difficult hospital stay resulting from a compression fracture in her lower spine. More specifically, she presented to the Villages of Lake Highlands with hospital/medication induced delirium and was in desperate need of physical therapy, memory care, psychiatric support, and assistance with even the most rudimentary tasks. Despite this very difficult situation, with facility administrators and support staff working as one, our mother's recovery has surpassed any and all expectations. In sum, even though she will likely never be truly independent again, our eighty-nine year old mother will be able to return to a modestly independent life within an assisted living community; something we certainly thought impossible the day we entered the Villages of Lake Highlands. In closing, while our mother's miracle truly belongs to God, we do sincerely appreciate and recommend those doing His work through the Villages of Lake Highlands! D's Family

  • Rebecca Duncan
    ★★★★★ 11 months ago

    I would recommend this rehab to anyone that needs these services. It's the best. Therapy team has been awesome. Rehab programming makes sure to utilize time effectively.

  • Melissa Jennings
    ★★★★★ 9 months ago

    This place is the pits. My grandmother stayed here briefly in June 2018 for PT. She would push her call button for help and no one would show up. When I would visit her and she would need assistance, we would push the button and it would literally take over an hour for someone to come to her room, despite calling the front desk multiple times, me going in the hallway looking for employees, etc... Then they'd fight over whose fault it was that no one showed up and all blame each other. They made fun of my grandmother needing assistance going to the bathroom right in front of our family. I injured my back trying to help her out of bed after waiting 75 minutes for someone to come to her room and the CEO told me there's nothing he can do about it, that I shouldn't have helped her. For $18,000 a month, I'd expect a lot more.

About Villages Of Lake Highlands

General Information

Legal Business NameJsc Lake Highlands Operations, Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 19, 2010 (8 years)
Capacity92
Residents85
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villages Of Lake Highlands

Villages Of Lake Highlands was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villages Of Lake Highlands require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 15min
ReportedExpected
CNA
1hr 40min
40min
ReportedExpected
LPN
55min
1hr 20min
ReportedExpected
RN
5hr 20min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.9%
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
68.4%
97.6%
100.0%
86.5%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.0%
-
55.0%
77.3%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.5%
15.8%
15.2%
15.2%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.7%
23.6%
29.0%
34.9%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
10.5%
7.3%
7.3%
10.8%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
12.9%
21.6%
12.1%
27.3%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.9%
4.9%
4.9%
2.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
3.8%
8.8%
2.7%
2.9%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.6%
0.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
13.5%
19.5%
23.7%
25.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
2.9%
0.0%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.6%
2.4%
4.9%
8.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.1%
3.0%
4.0%
4.4%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

39.2%
60.1%
53.8%
23.2%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.3%
76.8%
76.8%
76.8%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.7%
59.0%
60.4%
54.8%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
1.9%
0.0%
1.4%
0.8%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.5%
1.0%
0.4%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.2%
0.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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