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Villages Of Lake Highlands

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Dallas Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Jessica Herrera
    ★★★★★ in the last week

    I would not recommend this place for your loved ones. We had various issues from day one including a fall. Nurses are randomly available and take long to come when you request assistance. Either they are not at their post or they have too many patients per nurse as it's hard to get a hold of them. Once discharged they are very negative about giving you any assistance. Once you are out the door you are no longer their concern. Sad thing is we toured a couple of places and this seemed to be the best. Place is nice and clean but I cannot say the same about their service and care. It feels like a ghost town at times and many times patients are just out sitting in the hallway. The rehab team was great but as far as daily nursing care i can't say the same. There were some nice nurses but some of the ones we were entrusted to did not even checkup on us especially at night time. Do your research before you trust them with your loved one.

  • regdominguez .
    ★★★★★ 6 months ago

    My mother stayed at this facility for almost 3 weeks. The staff was great from beginning to end. When we arrived there they took great care of my mother who had an accident and was having trouble walking. The rehab team was great. The nurses were very attentive to her needs and even went above and beyond in taking into account my father who was very concerned for her health and well-being. My father was at a rehab center across the street from Presbyterian Dallas and he had a very bad experience, especially having to be taken to a shower that many on the floor used and rooms were not well kept. Throughout our stay the room was maintained and the room they were provided was in very good condition. Shower was very spacious. Having had to experience this once with my father I have to say that this facility is a much higher end place. I personally visited other centers and this one was the best. And the care they provided and the attention to detail with my mother was great. I understand we all have differing experiences, but we would recommend Villages to our friends if they had a need for this.

  • Jason James
    ★★★★★ 3 months ago

    Never ever drop your family member off on a Friday and definitely don't bring them back until Monday. The weekends, it's a ghost town. I can't say what the week was like, as I picked up my mother in less than 24 hours. She had a complete knee replacement. They refused to give her any of her medications, refused to help her to the restroom. It took them well over an hour to respond from activating the nurses station. The staff was so lost, they had no clue of what they were Doing. At 4 am there were elderly people in the hallways crying. Please, do you research and read reviews before you place a helpless loved one in this hell hole. And remember 25% of all 5 star reviews come from "fake" people. God bless you all and STAY AWAY FROM THIS PLACE!

  • Selene .
    ★★★★★ in the last week

    This facility is horrible. The staff is non-responsive to orders from the surgeon and now my family member has complications because of their negligence, ignorance of basic after-care and unwillingness to provide basic service such as filling doctor's orders. Do not send your family here.

  • Felisa Conner
    ★★★★★ 4 months ago

    This facility is nice and well maintained especially for an older establishment. The courtyard, sitting area, and the dining area are nice amenities for residents. The facility is a good option if very minimal care is needed. However, it was not a good option for us. The CNAs are good at bringing food and assisting residents to the restroom/baths. But LVNs have too many patients assigned to them. The nurses and doctor(s) review paper work but missed quite a bit where mom was concerned. They should have been more involved in her care since she was a new amputee. She was there 3 days and I pointed out she was retaining fluid, she was not on the proper meal plan for a diabetic, and she experienced shortness of breath that became worse within 48 hours. I ended up calling 911 because the doctor could not be reached and the LVN had to go through so many steps to get transport to the hospital. My mom was admitted to the hospital with complications. To date, no one has contacted us regarding her condition since she left the facility. Whichever rehab facility you choose expect and plan to be very involved to ensure your loved receives great care. This is the 3rd time a family has gone to rehab. I have found this to be true for every facility.

About Villages Of Lake Highlands

General Information

Legal Business NameJsc Lake Highlands Operations, Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 19, 2010 (9 years)
Capacity92
Residents85
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villages Of Lake Highlands

Villages Of Lake Highlands was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 8, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villages Of Lake Highlands require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 15min
ReportedExpected
CNA
1hr 40min
40min
ReportedExpected
LPN
55min
1hr 20min
ReportedExpected
RN
5hr 20min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.9%
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
68.4%
97.6%
100.0%
86.5%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.0%
-
55.0%
77.3%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.5%
15.8%
15.2%
15.2%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.7%
23.6%
29.0%
34.9%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
10.5%
7.3%
7.3%
10.8%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
12.9%
21.6%
12.1%
27.3%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.9%
4.9%
4.9%
2.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
3.8%
8.8%
2.7%
2.9%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.6%
0.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
13.5%
19.5%
23.7%
25.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
2.9%
0.0%
0.0%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.6%
2.4%
4.9%
8.1%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.1%
3.0%
4.0%
4.4%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

39.2%
60.1%
53.8%
23.2%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.3%
76.8%
76.8%
76.8%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.7%
59.0%
60.4%
54.8%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
1.9%
0.0%
1.4%
0.8%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
0.4%
0.5%
1.0%
0.4%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.2%
0.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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