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Windsor Arbor View

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    This place is completely unprofessional, from the administration, nurses, and staff on many occasions you would have patients screaming for help from their room or roaming halls looking for one of the many employees unwilling to help them get to a bathroom for them. While their are some staff that do care and do a tremendously good job but they do not outweigh the ones who don't care the slightest. Patients are neglected and treated roughly. Many times their clothes had been ripped by nurses and staff on accident but did not correct their mistakes. When speaking to the administrator David he makes you feel as if he's going to get things fixed but every time I'd go back nothing would be changed and he would try his best to avoid me. To say the least the place is managed and the patients are "cared" for by incompetent people

  • ★★★★★ 3 months ago

    Just brought in my mom today, 1/15/2017. Don't feel good with all these negative reviews,but let's give this place a try. Feel it's gonna be like any other place! ..... UPDATE!!!! 6/15/2017 Now my mom is in ICU... Severely dehydrated, malnourished!!!!!!! I can't believe that they let this get to this point! If you see that her urine is dark color like coca cola color, why don't you do something about it!!!! HOW I REGRET IT BRING HER HERE! If you see that the patient is not eating, do something bout it. Damn it!!!!!

  • ★★★★★ 5 months ago

    Beware! Nurses are very careless almost lost a Loved one,Because of negligence , never checked blood work patient sent to the emergency Body was shutting Down kidneys, liver Heart failing, severe dehydration.Nurses dont care of patients. although the care people who change and bathe him were very loving and thoughtful.At Emergency there was another Lady who was rushed to the E.R. suffering needed blood transfusion came from Windsor.R.N .are

  • ★★★★★ 7 months ago

    My mother was a patient here back in July 2015 and remained there for therapy until early November. She was stricken with hepatic encephalopathy in late April a week before Easter. When she re-emerged from a coma after doctors believed she wouldn't make it, the road to recovery was long. For two months and a half she was at LifeCare Hospital (long term acute hospital) until she was more stable to be transferred to a place like Arbor View. Since she was treated at DHR, we first went with their rehab facility at the back of their hospital. My father hated the treatment she got from their staff and even experienced the staff yelling at my mother even though her mental state was altered greatly due to the effects the illness had on her brain and liver. After that experience we looked around and found Arbor View. For the next 4 to 5 months, she befriended a lot of the staff at Arbor View. Although progress was slow for her, they helped her walk and speech again. She hadn't forgotten how to talk, but the breathing tube scarred her vocal cords. So the speech therapist worked with her as her throat was also to weak to swallow normally again. She was always at risk of aspirating, meaning that if she swallowed a normal piece of food, a chuck could find itself into her long which would cause pneumonia. Physical and occupational therapist also worked with her to build up her core strength to walk and to work on her motor reflexes. Overall our general experience was positive because of the majority of the staff. There were a few things that did bother us but they were nit picks. Becareful if a loved one has possessions, another patient stole a blanket from home we brought to my mother. When staff confronted the patient, we backed off and dropped it. Her Nike tennis shoes also went missing for several months until they were also recovered. My mother had to be hospitalized between her stay at Arbor View and her items were put in storage. When she returned, her shoes were not returned until months later. We bought them brand new for physical therapy and as a result so she could continue therapy we bought a second pair. She has returned to Arbor View earlier this year because she was hospitalized due to an unknown illness. She was intubated for several days and was still very weak. Therapy and a nursing facility was recommended by her critical care doctor, so we had her returned to Arbor View until shes strong enough to return home. I've had good communication with the CNA and staff Nurses, especially Mr Joe Solis who went above and beyond every time an issue came up. In general, doctors are hard to get a hold of at any nursing facility and here its no exception. Mr Solis stood out because of an issue regarding the control of my mothers blood sugar and insulin that he managed wonderfully. I'm glad hes still employed there.

  • ★★★★★ 10 months ago

    This place needs better customer care.

About Windsor Arbor View

General Information

Legal Business NameRegency Ihs Of Windsor Arbor View LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareFebruary 18, 2009 (9 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Arbor View

Windsor Arbor View
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 15, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

July 29, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 31, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

February 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
FManyPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
ESomePotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
CManyPotential for Minimal HarmHealth InspectionUse a registered nurse at least 8 hours a day, 7 days a week.
BSomePotential for Minimal HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.

March 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

January 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Arbor View require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 40min
ReportedExpected
CNA
1hr 25min
50min
ReportedExpected
LPN
50min
1hr 25min
ReportedExpected
RN
4hr 40min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

72.9%
93.8%
93.8%
93.8%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
78.5%
96.6%
100.0%
97.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.8%
13.8%
11.7%
14.8%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
31.3%
24.1%
28.3%
37.3%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
17.4%
9.5%
6.4%
10.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
43.1%
48.3%
41.4%
22.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
1.8%
1.9%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
7.5%
5.7%
2.6%
1.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
8.3%
12.3%
13.7%
6.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
3.4%
5.3%
0.0%
1.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.3%
2.4%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
2.8%
2.3%
1.3%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

21.9%
54.6%
75.6%
80.8%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
39.2%
57.2%
57.2%
57.2%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
36.4%
53.9%
40.4%
51.9%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
2.6%
0.9%
0.0%
0.8%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
1.0%
0.9%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.4%
0.6%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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