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Cityview Care Center

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Reviews
Overall Rating 1.4 / 5.0 ★★★★★

  • ★★★★★ 8 months ago

    I would have done a lower rating if possible. My father in law stayed here for a very short time. The entire staff was horrible. They ignored his needs and we're very lazy. He began having problems breathing, and their doctor said he was fine. We moved him that night and when he reached the hospital we found out he had a heart attack. He would have died if left in their care. Only let your loved ones stay here if you wish for them to die.

  • ★★★★★ 8 months ago

    This place is disgusting and extremely unsanitary! Tried to give my grandmother a disgusting used portable toilet type device that clearly had not been cleaned as it still had feces and urin as well as pieces of soiled toilet paper stuck to the inside and running down the seat of the toilet. This place needs to be shut down how is that not some sort of health code violation?! Do not bring your loved ones here

  • ★★★★★ a year ago

    Mother went to get care and was treated very poorly. No oxygen was brought for her pickup and they grabbed a random tank with someone elses nasal cannula attached and expected her to use it (she refused). She came in directly from a hospital where she was checked for everything. She walked out of City View with an arm rash and a leg staff infection because they refused wound care. The staff was rude and she was told that she was getting what she paid for. She is now back at the original facility and they are appalled at her condition.

  • ★★★★★ 2 years ago

    If you are looking for a HORRIFIC place to put your loved one, look no further than Cityview Care Center. My mother was sent here from a rehab hospital to continue physical therapy for her back. She arrived on a Thursday, and by Sunday night she was beside herself. In four days time she had not had her sheets changed or had a shower.There was no soap in the bathroom for her to wash her hands, and the paper towels were stuck up inside the dispenser. She never received a wheelchair, but had to borrow her roommates to get back and forth to therapy. This left the roommate without a chair, which she needed to have any mobility at all. My mother was not supposed to get out of her bed to go to the bathroom without assistance, but no one ever came when she called for help. This left her no choice but to get up and go without help, which was extremely dangerous for her. She was taking medication for nausea, and when she threw up her medication and breakfast Sunday morning, the nurse told her she couldn't have another one until Sunday night. No one ever came back to give her that medication until Monday morning. She asked for a Seven-Up or Sprite and was told she could get one in a vending machine. She said she didn't have any money, and they just shrugged their shoulders and left. They showed up 2 1/2 hours late (at 6:30 pm) for her therapy on Sunday. Then they showed up at 7:00 am Monday morning for her therapy, before she was even out of bed! The place smells horrible and is filthy. The therapists don't even have all the equipment they need to properly rehab a patient, and the equipment they do have is old and dirty. I arrived on Monday morning, and my mother was so distraught she was almost inconsolable. I immediately began looking for another place for her to go, and informed the DON Monday afternoon my mother would be leaving for another facility on Tuesday. From the moment the staff found out she was leaving they completely ignored her and only dealt with her when they had to bring her food until she was picked up by the new facility. I will be reporting this place to all applicable licensing agencies and highly recommend everyone else with the same type of experience do the same. Reviews only go so far, but a visit from the State will be much more effective in preventing other patients from receiving the kind of treatment my mother and others have been subjected to by the staff at this center.

  • ★★★★★ a year ago

    The facility is decent but the staff gets lazy after a while. The food is horrible and the patient response time is very slow. There's a very few on staff that's very friendly and actually care about their job and the patients but the rest is only there to get by and earn a check in my opinion..

About Cityview Care Center

General Information

Legal Business NameDecatur Hospital Authority
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 30, 1996 (21 years)
Capacity135
Residents138
Percent OccupiedUnknown
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cityview Care Center

Cityview Care Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 7, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.

June 29, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

April 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

September 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$81,900 fine
LManyImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
LManyImmediate JeopardyHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
LManyImmediate JeopardyHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cityview Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 20min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
30min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
93.4%
93.4%
93.4%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
89.4%
89.6%
86.5%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.5%
30.0%
37.5%
35.9%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.8%
16.2%
11.0%
12.5%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.2%
4.8%
14.4%
26.5%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
12.7%
5.8%
7.6%
7.9%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
24.7%
14.3%
22.1%
34.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.7%
0.0%
3.9%
2.4%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
10.2%
9.2%
7.0%
4.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
6.8%
3.1%
8.2%
10.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.2%
2.9%
4.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
7.6%
3.6%
0.9%
2.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
4.2%
2.7%
2.6%
2.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.9%
5.8%
5.7%
6.2%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.6%
83.0%
74.3%
68.9%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
76.4%
76.4%
76.4%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
50.6%
30.6%
25.6%
31.7%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
26.8%
18.3%
4.7%
2.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.1%
2.2%
0.9%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
0.4%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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