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Brookhollow Heights Transitional Care Center

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    My father stays there...only two months in and what I was told is not what they are doing....they don't feed the people on the weekend and they dont treat them good....they shower my dad with cold water...wth....I told them to stop....all they say is. .we have new staff and we will take care of it.....I am looking for another place for him.

  • ★★★★★ 9 months ago

    Love this facility! Their staff is always so helpful!

  • ★★★★★ 10 months ago

    My sister is there and they have not changed her sheets in 2 days... the floor in her room is dirty... she missed her dialysis cause the driver was late... I don't recommend it... feeling very disappointed

  • ★★★★★ a year ago

    RATED-- One of the worst nursing homes in Houston. Business Office manager is especially rude and screams in visitors faces. Kind of thin, light brown hair, late 40's. Maybe older. In the front is nice and well kept. That is for short term patients. Go look at the back rooms. Awful and depressing, everything is painted in a very dark rust color and patients in the back are ignored and meds skipped, bed sores, they do the bare minimal to keep them alive. Some do not have ANYTHING- TV's, clothing, fresh blankets, nothing in their rooms and are bed riddin and do not leave their rooms, neglect changing diapers and bedding, pure neglect. My mother started out as a temporary patient in the front ( nice rooms) for rehab on her legs. She had a stroke and went to the hospital by ambulance. All her stuff was STOLEN ( purse, TV, LAPTOP, PHONE). even though it was marked with her name and a phone number. When she returned, I was sitting with her and a nurse came up and went to take her food tray away and said she had not been eating. I told her that due to the stroke, she could no longer feed herself, the nurse replied "oh so she is a feeder"? That is their terminology for someone they have to feed. That was a week after my mom was back from the hospital. So she was not being fed. VERY SAD THAT THE STAFF DID NOT KNOW THIS AFTER A DAY OR SO AND THE PATIENT DID NOT GET FED. They send bills to the PATIENTS house AND THE PATIENT DOES NOT GET THEM BECAUSE THEY ARE IN LEXINGTON. THEN THE OFFICE MANAGER WANT'S TO GET IN PEOPLES FACES SCREAMING UNTIL THE FAMILY MEMBER CRIES BECAUSE THEY ARE NOT PAID ON TIME. IT Does not take intelligent person to figure this out. Ridiculous! Very sad. My Mom passed away there before we could move her and we were not contacted and the OFFICE HAD ALL CONTACT INFO ON HER CHILDREN. We went to eat Mother's Day with her and we showed up with food and looked in her room and she wasn't there. I asked where she was and they said she had passed away from a Unknown infection In the middle of the night. WHAT A SHOCK !!! KEEP YOUR LOVED ONE's AWAY FROM THE THIN BROWN HAIRED OLDER LADY IN THE OFFICE AND AWAY FROM THIS HOME. ?

  • ★★★★★ 2 years ago

    Bad Nursing home, they dont help you with anything, and everything they say there going to do for you and help you with they never do. They don't take care of the residents they ignore all there calls, because there to busy talking to one another. Really bad place, I wouldn't even recommend it to my worst enemy.

About Brookhollow Heights Transitional Care Center

General Information

Legal Business NamePinnacle Health Facilities Xv Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 16, 1999 (18 years)
Capacity200
Residents112
Percent Occupied56%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityYes
Auto Sprinkler System In Required AreasYes

Ratings for Brookhollow Heights Transitional Care Center

Brookhollow Heights Transitional Care Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 14, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 16, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

July 8, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

March 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

August 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 31, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
KSomeImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
KSomeImmediate JeopardyHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
KSomeImmediate JeopardyHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$239,655 fine
---Payment DenialPayment denial for 75 days
KSomeImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
KSomeImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
KSomeImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
KSomeImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
KSomeImmediate JeopardyComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

95.0%
100.0%
100.0%
100.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
95.0%
98.9%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
39.1%
40.6%
43.3%
30.8%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.1%
33.0%
26.1%
22.7%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
38.2%
17.3%
37.5%
31.8%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
22.7%
28.0%
27.3%
30.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
22.2%
19.1%
36.9%
35.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
1.1%
1.1%
1.1%
1.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
5.8%
7.1%
15.8%
10.5%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
9.8%
9.9%
9.7%
10.4%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
6.7%
3.0%
3.2%
1.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
5.8%
4.0%
4.2%
5.2%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
2.7%
3.8%
3.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
93.7%
96.8%
98.9%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
51.6%
90.9%
90.9%
90.9%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
44.4%
42.0%
39.7%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
4.5%
11.3%
4.5%
1.6%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
4.3%
6.5%
3.4%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
3.7%
2.1%
2.2%
0.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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