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The Concierge

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  2. Texas
  3. Houston Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Jennica Pineda
    ★★★★★ 3 weeks ago

    I have a couple patients who are patients of this place and i'm not going into detail but i am going to do everything in my power to have this corrupted place investigated. From the front desk to CAROLYN! EVERYONE IS RUDE HERE AND I HAVE NEVER FELT SO ATTACKED FROM ANYBODY THAT I HAVE NOT EVEN MET. IF I HAVE TO GO HERE TO GET THE INFORMATION I WANT WITH A POLICE OFFICER I WILL. MARK MY WORDS.

  • La Wilborn
    ★★★★★ 2 months ago

    Horrible Management by ED and DON! Horrible Medical Care!! Had my mother here and she got worst and ended up in ICU!!! This place has gone down tremendously! A REAL DEATH TRAP. FOR YOUR LOVE ONE HERE!! PLEASE DONOT CHANCE BRINGING YOUR LOVE ONE TO THIS PLACE!! RUN WITH SKID MARKS AND SMOKE BEHIND YOU!!!! All that glitters is NOT GOLD!!!

  • mrg333
    ★★★★★ in the last week

    I was here in 2012 treatment blood clot in heart recovery, about 3 months stay, the nurse staff was really good also the physical therapist team, but the head of cooking staff was sort of deceitful and rude other than that I loved the place.

  • Katrina Harper
    ★★★★★ 3 months ago

    I worked at the concierge for 2yrs and it was my first nursing job. I love my coworkers and patients. I never had a problem with staff or family members. We had come in contact with different Administrators. Steve was an administrator for a few months and he was the best thing that happen to the concierge but he was worrying about the well being of the patients and staff to much so he was let go because its all about money nowadays. AV is now the Ed and he is bringing in money and he have his unprofessional, mean DoN Carolyn to do just about anything to get money in that building. I was one of the best there but i was let go because i spoke up for myself. CNA Olga was one of the great Cna forced to go Prn. Carolyn have fired over 10 people since she walked in the door for the silliest things. Well let me tell you how my termination went, called in office with Don, Adon, and Ed. Carolyn said i fill like me and katrina cant work together so i want her gone. Look what the former pastor Av said, why you need me, do what you have to do. I was shock that this was coming from a man of God supposedly. I tried to explain i was being terminate for absolutely no reason. Well actually i was fired for something we all teach our kids everyday, to stand up for whats right and always speak up for yourself. The moral there is horrible very great people work for the Concierge but its the Head thats tearing that place down. That place will never be a success because of the people who are put in place that clearly dont care for other human beings only money. I miss my coworkers and patients but i thank God for removing me from under them 2. As a nurse I've vowed to never work for people who only care about ?. In nursing you have to care for your staff and you have to trust them. And them 2 ummm nevermind.

  • Vanessa Alexander
    ★★★★★ 4 months ago

    The only way i can describe this place is to visualize a beautiful woman with a black eye. The Concierge is a lovely place but it leaves a lot to be desired. I was a patient there from September 2017 to February 2018 and my experience was not too good. It started out fine until i returned from the hospital one night and no one answered the door. The paramedics knocked and called but no one answreed. After about two hours I finally called the police. The officers knocked, called, and went around the building with flashlights. Finally when someone opened the door there were two CNA's watching tv laid out on the couch. No one said I'm sorry for the wait or anything. I told the A V about the incident and he did fire some people. The last time i returned from being in the jospital they moved my belongings to snother room without notifying me, either they stole, lost or threw away my personal items (face soap, tooth brush, tooth paste) along with my medical supplies that were prescribed for my use. I was very upset by this and it has left me with a bad feeling sbout that place. The therapy staff is okay but overworked and sometomes they forget to communicate with other staff. The kitchen staff needs to be fired slong with the nutritionist/dietician. The food is HORRIBLE. I had to send a bowl of grits nack three times, every time i had a sandwich the bread was hard and stale, the menu and knowledge of food is very limited; and why are you serving hard hot dogs, burritos snd enchiladas to elderly people who can barely get to the restroom or are bedridden. Except for about three, the CNA's, (especilaay the night and weekend staff) need to go back to school to learn manners, patience, proper patient care, and (don't take this the wrong way) English. The cleaning staff does half ass jobs cleaning your room even if you are sitting there watching them do a poor job. This place could easily be a five star facility, but right now they only warrant a two (that's being grnerous).

About The Concierge

General Information

Legal Business NameThe Concierge
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 5, 2005 (13 years)
Capacity114
Residents33
Percent Occupied29%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Concierge

The Concierge was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$41,127 fine
LManyImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
LManyImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
LManyImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
LManyImmediate JeopardyComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

December 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.

October 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Concierge require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 20min
ReportedExpected
CNA
2hr
40min
ReportedExpected
LPN
1hr 20min
1hr 15min
ReportedExpected
RN
6hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
95.2%
95.2%
95.2%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
-
-
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
15.0%
-
-
25.0%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
5.0%
-
-
10.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
0.0%
-
-
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
15.0%
-
-
5.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
5.4%
-
-
1.9%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
-
-
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.6%
100.0%
100.0%
100.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
65.6%
89.1%
89.1%
89.1%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.2%
91.4%
84.2%
89.5%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
2.8%
4.6%
2.1%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.4%
0.0%
0.4%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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