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Willowbrook Residence And Rehabilitation Center

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Cristina Biddle
    ★★★★★ a week ago

    This facility is great. My father has been a patient for a couple of weeks now and compared to the previous facilities he seems to be doing good. His nurse is Michael and he is amazing. Michael is very patient and seems to take genuine care of my father. The other staff members are very friendly. They are quick to answer any questions we have had and promptly handle any concerns that has come up. My father is always up and out of bed and dressed every day. Thank you. Cristina Biddle

  • diane rose
    ★★★★★ a month ago

    Since new management took over on June 1st, there have been many improvements. We have been here since 2014. There have been several management changes since we arrived. The good people working here in all departments were always wanting what the residents and families wanted. They desired to make this a home-like environment for families to know that their loved ones were well taken care of. Now, this is happening. With the new administrator, we have honesty, openness to suggestions, a can-do and done attitude, and positivity. This attitude is trickling down to all the staff. Many staff members already had this attitude in their hearts. Decisions are being made daily regarding amenity improvements. This had never been approached in the past. Before, you lived with what you got. It was always promises, but no results. This is exciting times for all of us vested in this place; residents, staff, and family members. Come check it out!

  • Gloria Lee
    ★★★★★ in the last week

    I have been a patient at Willow brook Residence and Rehab twice. During my stay I have received exceptional care from the staff. The administrator is very involved and attentive to all of the patients needs.

  • Nicole Stiefler
    ★★★★★ 2 weeks ago

    This facility is horrific and their lack of care has placed many residents in extreme danger. My grandfather will likely lose his legs and life due to the negligent care and bed sores he got while recovering from surgery at this facility. While there may be new management in place and they may have asked their staff to give them high reviews, please do a thorough check of this facility before placing your loved one here. They were highly recommended by Willowbrook Methodist and our insurance company but have since been removed from the insurance providers list. They fraudulently billed for services that never occurred including evaluations on holidays, didn't provide meals or baths on regular occasions, and forgot to give medications. We have staff including the head nurse on video lying and making egregious statements. We contacted the state and they found substantiated claims of inappropriate treatments by this facility. The care and individuals who provided care at this facility were truly lacking in providing dignity, empathy, care, and healing.

  • Daniela Huijon
    ★★★★★ a month ago

    The new management is great! The staff is friendly. The administrador, Frances is awesome! She makes sure things get done correctly and patients leave happy! ^_^

About Willowbrook Residence And Rehabilitation Center

General Information

Legal Business NameWillowbrook Snf Management LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 1, 1988 (30 years)
Capacity120
Residents58
Percent Occupied48%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willowbrook Residence And Rehabilitation Center

Willowbrook Residence And Rehabilitation Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 24, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

November 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

April 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowbrook Residence And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.9%
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
64.7%
97.1%
100.0%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.9%
16.1%
6.5%
7.7%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
6.7%
6.7%
11.1%
4.5%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
33.3%
32.0%
37.5%
18.2%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.9%
21.2%
6.5%
3.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
3.8%
4.5%
11.5%
-
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
2.5%
0.0%
3.3%
6.7%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
5.9%
0.0%
3.2%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.9%
2.9%
3.1%
3.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
2.1%
2.2%
2.5%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

78.5%
84.3%
96.4%
100.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
94.9%
94.9%
94.9%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.2%
54.1%
45.0%
40.5%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
20.5%
21.2%
19.0%
19.4%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
3.4%
1.7%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
1.6%
1.1%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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