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Falcon Ridge Rehabilitation

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • ★★★★★ in the last week

    I do not recommend this place. I have not been able to talk to the director, Ned? I have left messages and call back numbers. It's been 2 weeks and no contact. I have also been told stories from, Nursing Director--Becky, saying that she returned my call. I don't have any missed calls nor voicemail from her. I have concerns about the diet prep and OVER medicating my Aunt. No one cares nor contacts you in a timely manner. My Aunt has been there for 3 weeks. Week before last, the night nurse or whoever issues meds gave her a cough suppresant in pill form. Her breakfast came and the day nurse gave her the same meds that she had already taken not 2 hours earlier!! Ms. Becky stated that she has no record of it and doesn't know why I am SO UPSET!! I have been trying to make the director aware of this problem but he doesn't exist as far as I am concerned. My Aunt and I requested special diet preparations so that she can eat easily. My Aunt has told me on many occasions she goes HUNGRY!! The staff do not listen and do not care here!! There is one staff member, Barbara, that has been extremely helpful and caring since day one. She will bring my Aunt pudding and a glass of milk when she cannot eat what they have given her so that she doesn't go hungry. She looks more frail and thinner than when she entered this HORRIBLE facility!! I wish I could do more for her but at least I can warn others before they send their loved ones here.

  • ★★★★★ 7 months ago

    My dad move in November of 2016. He loves it and we love it!! I takes time to work out things and to make sure everyone is on the same page. I could not ask for better people to trust my dad with. Jennifer is one of the most caring people I have ever know. If something is not right then go talk to them! They will make it right!

  • ★★★★★ 5 months ago

    Hard time getting CNA to help patient with a very bad nose bleed. Said I'll be back in a minute, waited over 20 min before I went to nurses station. CNA never came back !

  • ★★★★★ 8 months ago

    We had a bad experience there. My Mom was not given the attention and treatment they told us she would get. She has Dementia, these people have no training whatsoever in this area. Mom suffered over 20 falls and was taken to the hospital for dehydration. The final straw happened when one the CNA's threw my Mom in her wheelchair and spanked her on her bottom. My Mom was never one to complain about anything there but she was able to verbalize this to us because she was hurting. We have since moved her to Pflugerville Nursing and Rehab. I do not recommend this place, too new and management is poor. In addition, I keep getting bills for my Mom for a time period when she was not there.

  • ★★★★★ 10 months ago

    Very bad experience, my mother was abused by a CNA. The director still has this CNA on staff. This facility is very nice on the outside but the management is not experienced enough to handle this type of situation. The CNA's are very young and do not have any patiences. The management just want to fill beds.

About Falcon Ridge Rehabilitation

General Information

Legal Business NameRetama Manor Del Rio LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 2, 2015 (3 years)
Capacity140
Residents61
Percent Occupied44%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Falcon Ridge Rehabilitation

Falcon Ridge Rehabilitation
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 13, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
HSomeActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
HSomeActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
HSomeActual HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
HSomeActual HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
FManyPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 31, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$38,411 fine
---Payment DenialPayment denial for 27 days
ESomePotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 15, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

March 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

-
50.0%
51.3%
51.3%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
69.0%
59.5%
81.2%
96.2%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
38.1%
59.3%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.6%
15.6%
14.6%
14.0%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.4%
22.6%
26.5%
21.7%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
15.4%
16.7%
13.0%
4.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
3.7%
7.4%
7.9%
15.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
16.1%
5.6%
6.7%
5.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.1%
1.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
2.8%
2.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
14.3%
13.9%
6.8%
5.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
11.4%
14.9%
1.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
4.1%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

13.5%
40.7%
65.3%
76.4%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
43.5%
43.7%
43.7%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
35.3%
37.4%
51.3%
61.3%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
14.0%
11.9%
15.2%
8.3%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.4%
3.1%
5.3%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.8%
1.5%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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