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Northgate Plaza Nursing & Rehabilitation Center

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Key B
    ★★★★★ a month ago

    This place is horrible everyday since my mom has arrived there had been an issue the staff is horrible and rude the place stinks they care nothing at all for the patients and it shows out of everybody there 3 ppl i can honestly say did a good job i talked with the head person Eric about complaints and ongoing issues at the facility and nothing has changed this place would get no stars from me. Sending your loved ones here is a big mistake

  • Carol Kleen
    ★★★★★ 3 months ago

    My mother was here for therapy after being in the hospital. I was very nervous about putting her in a nursing home, but she needed 24hr care and rehab, that I could not provide. I had many nursing facility choices, but the information I reviewed at the hospital, showed Northgate to have the best patient care results in Irving. My mom was very sick, but the therapy team got her back to her old self within a couple of weeks. The progress she made in such a short time is nothing short of a miracle. No place is perfect, but Northgate is great!

  • Paul Hewson
    ★★★★★ 3 months ago

    Therapy team is amazing! Nurses and Aides are caring. I've been to many facilities over the years and Northgate is the best! thank you!

  • David Alley
    ★★★★★ 2 months ago

    If you have loved ones here visit frequently if you want them taken care of...the food is awful...only a few nurses care...most don't give a damn...people yell help all the time when I am there....my stepdad came in with a broken hip...a few weeks later Medicare and the nursing home are throwing him out!!! He can barely walk!! I hope the people from the insurance company end up in this damn place when they get old!!!!!

  • Gina Presley
    ★★★★★ a year ago

    My 83-year-old mother was transferred to this facility on Friday 9/23/2016. To begin with they told us her bed was dangerous and were going to replace it. They also told us they would put a portable potty by her bed for easy access at night, they also said they were going to get a raised toilet seat for the toilet in the bathroom. These are all necessary for her safety as she can not even walk without assistance. None of these things has happened. She is not being provided hygiene products such as toothpaste. She has not been bathed since she has been in there. Which she came directly from I.C.U. and they only wipe you down with a wash cloth in I.C.U. She has not been thoroughly bathed in over a week. She has an infection in her arm that has not been addressed. They are not providing her medication (antibiotics) that she is required to take. Which is extremely dangerous for her because she is recovery from "cdiff" which is an extremely contagious bacterial infection that can re-infect if not properly treated with antibiotics. She is swollen up because of water retention and this is also not being addressed. They leave her at night for 30 - 1 hour in a soiled diaper. Then when they do come take care of her they act like she is a huge bother. I tried calling up to the facility to speak with a manager or someone in control about these concerns only to be told there was no one in charge up there until tomorrow. What kind of facility does not have a manager on duty at all times? It is absolutely necessary for someone to be available to address these sort of concerns. These conditions are severe neglect and are unacceptable! I have filed complaints with the Texas Department of Aging and Disability Services & Texas Health and Human Services. Which I suggest everyone should do if they have concerns about their loved ones care. Update on this situation: The situation regarding my mother has gotten a lot better. On Sunday, I met with Elsey and Vivian who immediately addressed and corrected all the problems that I had reported. As well as, informing me who to contact at all times day or night with any future problems that might arise. I really appreciate these ladies taking immediate action. I can only assume that had they been made aware of my concerns this situation may not have escalated as it did. That leads me to believe that the real issue may not be neglect, but rather a lack of communication between the staff members, as well as, the patients and their families. I was contacted today by DADS: Texas Department of Aging and Disability Services regarding the complaint that I filed. I withdrew this complaint, because of the wonderful response of Vivian and Elsey. I also want to recognize a few of your absolute star players. Keith, who I believe is an aid. He is very personable and always willing to help. Stella is my mother's favorite Tech. She is completely awesome! And the kitchen person, Gene, who took a great interest in finding out what my mom was capable of eating with her condition. I now feel that my mother is on her way to recovery. She feels much more comfortable and so do I. Thank you for helping with resolving the issues at hand. Because at the end of the day, the only thing that matters is my mother and her making a full recovery.

About Northgate Plaza Nursing & Rehabilitation Center

General Information

Legal Business NameMeridian Irving Snf, Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 21, 2003 (15 years)
Capacity120
Residents93
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Northgate Plaza Nursing & Rehabilitation Center

Northgate Plaza Nursing & Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

June 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
CManyPotential for Minimal HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

May 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
FManyPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northgate Plaza Nursing & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
30min
1hr 20min
ReportedExpected
RN
3hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.5%
96.4%
96.4%
96.4%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.1%
93.4%
97.0%
97.1%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
25.0%
25.9%
-
45.5%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.0%
16.2%
14.3%
19.7%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.0%
23.1%
18.5%
22.8%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
12.2%
9.9%
8.5%
9.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
23.4%
18.6%
27.3%
20.8%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
15.1%
15.6%
13.3%
5.8%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
3.9%
1.4%
1.6%
2.9%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
0.0%
14.6%
7.1%
7.5%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
5.8%
3.1%
0.0%
3.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
2.6%
1.4%
0.0%
2.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.3%
1.3%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
7.3%
4.6%
6.4%
8.7%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.3%
81.0%
83.0%
76.2%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
82.8%
82.8%
82.8%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
49.7%
33.2%
32.2%
32.2%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
33.0%
20.9%
18.3%
15.5%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.9%
1.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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