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Keller Oaks Healthcare Center

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 9 months ago

    I feel compelled to write a "real" review of this facility. I truly believe the staff cares about it's residents and I can truly say that my mother enjoys her experience there. There are some very special people who work at this facility, and their dedication and love is so apparent. Taking care of people who are used to being independent, who can no longer do some of the simple things in life, is not easy. I respect and admire the staff at Keller Oaks in how they maintain my mother's dignity, get to know her personally, and do nice things that are special to her. This phase of life is not easy, but it sure helps to have a team that cares about your parent the way the team at Keller Oaks does.

  • ★★★★★ 7 months ago

    This place is a joke, if I could give it negative stars I would, just another typical terrible retirement home, get you in there to get the money and that's it! My mother was there for physical therapy ONLY, got there on a Friday, we were told the PT guy is there 7 days a week, by Monday night, DAY 4 (after being told by the head of PT he would definitely see her Monday) they still hadn't gotten her PT or even talked to the PT guy. They knew it was imperative to get her going bc she'd just had surgery and there was a concern of blood clots forming. I could go on but I think this speaks mountains by itself. If you hate your relatives and want them to have a horrible remainder of their life, then send them to Keller oaks, but if you love your family members, DO NOT SEND THEM THERE!!! Healthsouth is the place we took her after leaving Keller oaks, that place is first rate all the way!

  • ★★★★★ 9 months ago

    My mother has only been at the facility for one week, however, from the moment she entered the building to current she has been treated with dignity and respect. She was made to feel welcomed and the caregivers listened to what she had to say. Each staff member has gone above and beyond to make my mom feel as if she were a member of their family.

  • ★★★★★ a year ago

    My loved one was at this facility and I have nothing but praise to say about the employees and the care. I would highly recommend this facility. Very professional and very respectful. I do not understand why the negativity. This was certainly not my experience.

  • ★★★★★ a year ago

    My mom had a stroke in January. Since she has been there she has dehydrated twice and been sent back to hospital. Staff has been mediocre at best. She is on a feeding tube and has been dehydrated and has had an infection since she is not getting enough water.Staff has not made any effort to feed or give her any of the basic needs. I went to visit the other night. She had a glass of apple juice,water,and a jello cup that had not even been opened. They set it on a table next to her bed and walked off. Like she was going to open them and feed herself. I ask the aid for a straw and she drank the apple juice. They act like she is going to get enough nutrition from the feeding tube. Took her to the hospital and the Doctor suplemented water along with the feeding tube. She was so dehydrated from not getting enough care and attention. I have to go and feed her because she is still hungry from not getting enough nutrition from the feeding tube. Think twice before sending your loved ones there. Someone needs to look very close at what is happening to there loved ones before making the decision to send them to this so called nursing home.

About Keller Oaks Healthcare Center

General Information

Legal Business NamePinnacle Health Facilities Of Texas Iii, Lp
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 14, 2004 (13 years)
Capacity146
Residents127
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Keller Oaks Healthcare Center

Keller Oaks Healthcare Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 23, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
CManyPotential for Minimal HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

August 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Keller Oaks Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

48.0%
89.0%
89.0%
89.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
63.5%
68.2%
84.0%
96.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.8%
56.2%
81.1%
66.7%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.3%
30.3%
32.2%
22.6%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
37.2%
27.1%
26.9%
32.1%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
15.3%
15.9%
15.4%
12.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
16.5%
19.6%
19.5%
22.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
1.0%
1.0%
2.3%
9.3%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
14.3%
9.4%
8.5%
6.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
6.7%
4.7%
6.9%
5.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
7.8%
2.5%
1.9%
0.9%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
9.5%
7.0%
6.8%
10.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
3.2%
3.9%
3.4%
6.7%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.3%
3.9%
0.7%
0.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.7%
86.3%
82.6%
78.2%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.7%
88.4%
88.4%
90.5%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.9%
51.4%
59.4%
70.2%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
14.7%
23.5%
20.4%
21.6%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.7%
3.4%
2.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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