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Windsor Gardens

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Lancaster Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Lindy Granger
    ★★★★★ 2 months ago

    Recently, a friend of mine was admitted for rehab. First of all the facility is decorated beautifully. I have visited another facility owned by Cantex and the Lancaster facility is awesome in comparison. My friend was there for a week. I visited each day at various times and each time I visited the facility was very clean and well cared for. The staff was always very friendly and accommodating to my friend's needs. The room had all the conveniences: individual bathroom, microwave, sink, cabinets, and a refrigerator/freezer. If I ever need rehab or long term care, Windsor Gardens will definitely be my choice.

  • Tyesha Finley
    ★★★★★ 3 months ago

    Recently visited this place yesterday and it smelt like straight piss in there I was talking to my mother n law she went from talking normal to saying numbers and wondering off into space which I didn't agree with after she was given some "pain pills" she didn't need I asked the nurse what kinda pain pills was she giving her and why was she giving her pain meds if she said she wasn't in pain those pills make the patients act unusual and I'm definitely gonna get to the bottom of it because no one deserves that even her roommate that she has in the room with her was complaining about her bottom hurting and no one came to shift her or sit her up and me and my girlfriend was there with her mom for about 2 hours which is ridiculous

  • Grannat Wat
    ★★★★★ 3 months ago

    They started out okay, but them are some lazy workers, they don't feed the people right. When you know people have high blood pressure and diabetes you feed them right. Don't give them a lot of bread, food full of salt, etc., It's look nice on the outside, but Lord, they need some professional help and workers who care about the people and not just getting a pay check. Those workers be hiding out and also talking rude to the patients. Clean up your act. If you don't like working with the elderly then don't abuse them go somewhere else and work and get out of the healthough care business.

  • JOYCE STUART
    ★★★★★ 4 months ago

    Went to visit a family member in the nursing home area. The smell of urine was so strong it made me sick. The staff was walking around like it was normal. ..

  • Natasha Lusk
    ★★★★★ 10 months ago

    If I could give this place less stars I would!!! 12/31/2018 this place ALMOST KILLED MY MOTHER! She was recently discharged from Baylor Hospital on 12/24/2018, to this HELL HOLE OF AN ESTABLISHMENT! For starters the place smells like death and dust, they lack staff availability and the requests patients make go unanswered for HOURS AND DAYS! It seems as if the employees there are so clueless and are just there to collect a check, no one cares about your love ones here. My mother complained on the following days: 12/29, 12/30 and 12/31 complications of feeling dizzy, nauseated and fatigue. Her charge nurse Samuel... Did nothing!!! From day 1 my mother told me that he made her feel uncomfortable and he worked the later shift. I seen him for the first time 12/29/2018 when she first complained of being dizzy, he did nothing! I tried asking other staff members for help and they just starred at me like a deer in headlights! I figured my mother could just sleep it off and be better the next day so I watched after her until she fell asleep then I left her at 1:30 am. I spoke with her on the phone the next day and it she still felt the same. Her therapy nurse came in 12/30/2018 and my mom hung up the phone with me to tell the representative what was going on. I didn't hear from my mother again until 12/31/2018 and I could hear in her voice she was sounding BAD! I advised her that I would come to her as soon as possible.SHE TOLD ME THEY MADE HER SIGN A CONSENT FORM TO RESUSCITATE!!! LIKE THEY KNEW SHE WAS DYING! I got there and as bad as my mother looked it terrified me! Her pupils were huge, She was so weak she couldn't sit up at all! My baby sister kept trying to keep her head from hitting the bed railing and my 10 year old daughter felt HEAT COMING OFF HER BACK! I hit the call button and two ladies came to the door, but one just peaked in I guess trying to get a glimpse of the scene for GOSSIP! I explained to the representative who came in that my mom said she needed to use the restroom, but due to the tight fitted room the wheel chair could not fit on the side of the bed my mother was slumped over in. Out of nowhere came the charge nurse Samuel, who has a very strong accent that NO ONE UNDERSTANDS CLEARLY asks my mom who was VERY LETHARGIC at this point whats wrong with her. I explained to him what was happening and he tells me " You cannot be Dizzy and Nauseated at the same time". I told him I'm calling 911 because you don't know what you are talking about! The ambulance responded promptly took her to Baylor where she had a FEVER OF 101!!! AS OF TODAY 01/02/2019 SHES BEEN GIVEN 5 BLOOD TRANSFUSIONS AND SHE DIDN'T KNOW MY NAME, MY DAUGHTERS NAME, HER NAME, OR WHAT YEAR IT WAS! She was very pale and talking to herself. FROM THE EMERGENCY ROOM THEY ADMITTED M MOTHER IMMEDIATELY! If it wasn't for my quick thinking she wouldn't have made it another day AT WINDSOR GARDENS! ( She's still in the hospital by the way) and has had 2 procedures and counting! DO NOT TAKE YOUR LOVE ONES HERE!!!!

About Windsor Gardens

General Information

Legal Business NameDallas County Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 2, 1989 (30 years)
Capacity150
Residents129
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Gardens

Windsor Gardens was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Gardens require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
55min
50min
ReportedExpected
LPN
35min
1hr 25min
ReportedExpected
RN
3hr 40min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.1%
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
99.2%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.5%
40.4%
36.7%
38.8%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.5%
13.5%
13.3%
16.8%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
12.4%
14.8%
12.4%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
3.3%
4.7%
3.1%
2.6%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
21.5%
13.5%
16.1%
12.9%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
10.0%
7.3%
2.7%
6.3%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
0.0%
0.9%
0.0%
0.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.8%
0.0%
0.8%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.8%
98.5%
99.5%
100.0%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
97.5%
97.6%
97.6%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.1%
47.3%
46.2%
44.0%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.3%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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