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Windsor Gardens

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • James Kirk
    ★★★★★ 3 weeks ago

    Extremely disappointing. Many of the staff were nice but the service provided is very very poor. Family tried to work with the facility but the same effort given by the family to ensure proper care was given to their loved one was not met with the same effort on the side of the facility. Visually nice facility, was given an exceptional tour, but the truth eventually became exposed. Be sure to check ratings with the State and online before choosing this facility. Also be especially aware of the poor, immature, and unprofessional behavior of the administrator. Don't be fooled or bullied, do your research, as the administrator will give you uneducated information.

  • Vickie Gordon
    ★★★★★ 4 months ago

    I wish I had the option to give "0" star to this place, but the only way you can post is you have to give at least "1" star. The level of professionalism is null....well, I will say that I've met one nice PT there. All I WILL say is that is bares watching!! There's always misunderstanding and confusion.

  • Sheril King
    ★★★★★ 2 months ago

    O star rating. This place is disgusting very unprofessional no structure..charge nurse wearing flip flops. All the tech sitting at the desk laughing,playing and talking on their call phone. Don't care about the patients.this place needs to be investigated ASAP!!! Check on your love ones at all times please!!!!

  • capatga
    ★★★★★ 9 months ago

    Don't expect your family to get daily vital signs or get cleaned up. This place reeks of urine. Night nurses are asleep at the nurse's station or watching movies on the tablet with the earphones on. One of the night nurses actually accused us of stealing a wheelchair that I brought for my mother. The aides are asleep in the break room and in the residents room. Social Worker has never visited me once. Wheelchairs smell like urine, therefore making residents smell of urine. Air mattresses are not cleaned or disinfected. Soiled wipes were left on top of a bureau in my mother's room and in open trash cans. My mother was served burnt food.The cafeteria personal are rude, and the meals are always late and cold. Unit Manager makes up rules for her own convenience. Managerial staff are disrespectful. Staff retaliates when complaints are made against them. Executive Director is RUDE RUDE RUDE. Corporate makes excuses for their employees, they are always on the side of the employee. My mother fell five times when she was there. She also went to ER twice. Residents that are not able to press the call button are ignored. Some of the residents are left in wheelchairs all day. Residents are taken to the bathroom. The nurses at the station are loud, and shows a lack of decorum. There is one nurse in particular T.T., is extremely confrontational and tried to force feed my mother when she was in danger of aspirating 2 days before she died. She also almost gave her medication to the resident in the next bed. If you are considering placing your loved one here, Please make sure to be there every single day. It's pretty on the outside, but don't let the looks fool.

  • Elizabeth Roney
    ★★★★★ a month ago

    Not a caring place!! Constantly giving false, inaccurate reports, cover-ups regarding incidents. Director is rude to all even her workers. Find out what the ratio to resident/patient is.... Constant turnover!!

About Windsor Gardens

General Information

Legal Business NameDallas County Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 2, 1989 (28 years)
Capacity150
Residents116
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Gardens

Windsor Gardens
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmComplaint+InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
CManyPotential for Minimal HarmHealth InspectionProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Gardens require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
35min
1hr 20min
ReportedExpected
RN
4hr 20min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.2%
97.1%
97.1%
97.1%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
99.0%
100.0%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
31.2%
43.4%
42.6%
48.9%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.2%
13.6%
9.1%
9.2%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.8%
17.3%
16.3%
14.6%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
9.2%
9.7%
6.7%
5.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
28.4%
13.3%
25.3%
15.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.0%
0.0%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
7.5%
4.1%
4.4%
7.8%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.1%
1.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.9%
0.0%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.8%
0.9%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.6%
98.3%
99.5%
98.7%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.5%
90.6%
90.6%
90.6%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
39.0%
44.2%
42.9%
47.8%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
1.1%
0.7%
0.0%
0.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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