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Highland Pines Nursing Home Ltd

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Tara Leroy
    ★★★★★ 6 months ago

    I gave a star because it was the only way to post this for my mom. My mom name is Friena Phillips and this is her review: No stars!! I was in this facility for 34 days. This was the most miserable experience in my entire life. The staff was nothing but rude to me and my family. I would sit on the bedside pot for an hour or more until I called my daughter to call up there and request they get me off of the pot. This became standard for anything I needed. Once it took so long that my daughter called the administrator. The girl that came in was so rough cleaning me that she injured me. I reported it to the administrator. He sent two of her friends in to inspect my private area for redness and bruising. Of course, they didn't find any. I got pneumonia and a urinary tract infection while there. I requested to see my lung doctor the whole 34 days and was always told "we're going to" make the appointment. Never happened. The food was horrid. I have limitations due to physical issues, when this was brought to their attention, I received chicken noodle soup for every meal. My catheter bag was allowed to completely fill all the way up the line (over and over). Pictures taken.. When I reported a nurse for verbal abuse, she gave me an insulin injection the was so rough that it left a large red/bruised spot on my arm. Picture taken. The room was so hot, even the employees complained. When I left there I felt like I was getting out of hell.

  • Austin Robinson
    ★★★★★ 3 months ago

    Great staff who really care and get to know the patients. They have a great skilled unit on the first floor with a great house keeping and maintenance staff that will help you with anything you need. I highly recommend this place!

  • Shawn O'Brien
    ★★★★★ 3 months ago

    There is ONE ( 1 ) aid in this whole place that deserves everything, respect, and everything for the great work she does. She deserves 5 stars ?????, God Blesses her and I was getting Blessed by God for getting her and she is the best with the everyone.........

  • Mistique Smith
    ★★★★★ 6 months ago

    Not enough help to get their work done. Neglect patients. If you have a choice do not use this location. The patients on first floor get special attention because rehab is who brings them the money but while they are treated great the rest of the home suffers. I used to be a patient there for over a year. And the first 6 months they left me in a bed without allowing me to get up at all. Had to have a nervous break down before they allowed me to start sittng up on a wheelchair once in a while. But also for 7 months I had only received one bed bath and that was only after having to have family argue with them for long periods until they had finally caved. I did not enjoy my time that was spent here. I have only told you a very minute about what I had dealt with while I was there. If you think calling the city and filing a complaint would have helped it did not. What it did do is make things much worse for me like the nurses making sure I had received my pain meds 3-5 hours after I was suppose to revive them along with other medication -. Thank you for reading.

  • Candace Read
    ★★★★★ 6 months ago

    I personally have had 3 family members come to Highland Pines Nursing & Rehabilitation for rehab and they received excellent care. My mother, brother and sister-in-law were all patients at this facility. From administration, the nurses and CNA's to the physical and occupational therapists they exceeded our expectations.

About Highland Pines Nursing Home Ltd

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1993 (25 years)
Capacity154
Residents111
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highland Pines Nursing Home Ltd

Highland Pines Nursing Home Ltd
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 17, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

September 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProvide or obtain laboratory services only when ordered by the attending physician.
FManyPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
FManyPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmComplaint+InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.

May 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 3, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$18,266 fine
KSomeImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
FManyPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 17, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highland Pines Nursing Home Ltd require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 25min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
20min
1hr 15min
ReportedExpected
RN
3hr 15min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

83.0%
98.9%
98.9%
98.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.8%
93.8%
96.5%
95.1%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.8%
54.5%
41.7%
34.8%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.2%
21.3%
20.0%
25.0%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.4%
13.6%
8.2%
13.1%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
10.3%
7.7%
6.0%
7.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
12.0%
11.0%
8.9%
29.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
5.4%
4.8%
2.9%
1.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
11.7%
22.1%
15.7%
18.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
9.3%
16.7%
10.9%
11.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
1.3%
1.3%
0.0%
1.2%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
5.2%
9.1%
7.2%
7.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.2%
2.5%
2.4%
4.9%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
5.9%
5.2%
3.3%
4.8%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.2%
1.2%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.0%
86.8%
93.5%
90.6%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.3%
82.3%
82.3%
82.3%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.1%
37.6%
24.9%
20.9%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
9.9%
12.2%
14.4%
19.8%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.0%
0.5%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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