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Retama Manor Nursing Center/Mcallen

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Javier Gamboa Jr
    ★★★★★ 2 months ago

    There are many nursing homes that seem nice, modern and look good but none of that matters. All that really matters is how well care is provided for our loved ones. This nursing home is the best nursing home with excellent compassionate nursing care, with nurses and staff that are willing to go above and beyond for your loved ones. I highly recommend this facility to anyone who wants there loved ones in good hands not just in a nice looking building. Don't judge a book by its cover.

  • Lilly Nava
    ★★★★★ a month ago

    I really like this place. As soon as I walked in for the first time I felt welcomed. It's a nice and clean place for their residents. I will definitely recommend this nursing home to my family and friends. ?

  • Michael Liguez
    ★★★★★ 2 months ago

    I've proudly worked here for 10 years and I would gladly bring in my own family if they needed nursing home placement. Great place to work.

  • Amanda Vasquez
    ★★★★★ 2 months ago

    What a terrible place. We were told our family member was gonna get Medical treatment. The doctor was suppose be checking on him. We never saw a doctor once. There were about 30 patients and only 2 care takers checking in on them. My family member wet themself, and luckily we were there because they never came by to change him, even after we informed him. I understand they have to do their rounds but had we not been there he would have sat there wet for over an hour. I am pretty sure they sedate the patients to help keep them calm based on the staffing they have. There is no way our family member was going to get better being there, we decided to bring him home. Our family member is diabetic and they were feeding him foods high in sugar and carbs. I will say that the staff is really not to blame. They were nice and only following directions. Unfortunately they are not given appropriate direction nor did they know how to take initiative. We were not given the correct information about the facility and the name is misleading. It is not really a Nursing Center, but it is a Nursing Home where people leave their family members that they just can't take care of anymore. Rarely did I see anyone visit any other person at the home. When they were checking his vitals, they would write the information on a napkin and at one point forgot to input the information so they had no way of remembering was the blood sugar level was!!

  • Juan Gonzalez
    ★★★★★ a month ago

    Great facility. Staff is full of professionalism, care, and compassion. The administrator goes above and beyond to care for his residents and staff. When we made the decision of bringing my mother into a facility of this kind we were full fear and many questions. But within one week our minds change of what a nursing facility is like. Thank you Mr. Zepeda for all your good work in having this facility still feel like a home. I've been there daily, and my mother has not one single complain. The CNA are loving fast and caring. My mother came in not eating and within the first two weeks she gained five pounds. That only shows you this facility cares for there patients. The daily input in the chart was very complete as they note every meal. I thank everyone in this place from miguel, victor the nurses. All the cna's the pt Dept alma Adriana Xavier. The activity sir. She is great the food is great for my mother. Micheal the social service director is awesome he goes above and beyond not only to help the patient but the family as well. Thank You all for caring for my mother in such a compationate way

About Retama Manor Nursing Center/Mcallen

General Information

Legal Business NameSsc Mcallen Retama Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 9, 1986 (31 years)
Capacity124
Residents86
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Retama Manor Nursing Center/Mcallen

Retama Manor Nursing Center/Mcallen
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 14, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
BSomePotential for Minimal HarmComplaintProvide housekeeping and maintenance services.

March 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Retama Manor Nursing Center/Mcallen require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 45min
ReportedExpected
CNA
55min
50min
ReportedExpected
LPN
20min
1hr 20min
ReportedExpected
RN
3hr 15min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.4%
98.8%
98.8%
98.8%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.3%
95.9%
94.9%
98.7%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.2%
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.7%
7.7%
15.9%
5.7%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.3%
11.1%
23.6%
26.5%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
19.2%
16.9%
25.3%
22.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
18.6%
19.6%
12.2%
10.9%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
20.9%
7.8%
3.1%
1.4%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
6.1%
8.1%
7.8%
3.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
4.4%
12.1%
7.4%
4.2%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
4.9%
6.8%
5.1%
3.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
2.7%
2.6%
2.5%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
4.4%
1.0%
2.8%
2.8%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

49.1%
52.2%
67.2%
67.4%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.5%
66.2%
66.2%
66.2%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
56.1%
-
-
-
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
6.1%
7.0%
2.9%
4.2%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
8.6%
10.5%
8.6%
3.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
1.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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