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Willowbend Nursing And Rehabilitation Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • ★★★★★ in the last week

    Initial check in was a horrible first impression of this place. The girl that came in room about 30 minutes after ambulance transported her was rude and offered no help. Wanted some papers signed and said sign here and here. Tried to rush me and I told her I was going to read it so stop trying to rush me. Said oh of course as she stood there waiting impatiently. Stated I was reading regardless of her being in such a hurry. She replied she had other things she needed to be doing. Inquired to her walking down hall 1.5 hrs later, now being 6:15 pm about dinner not being brought yet. She had earlier told me she would have dinner brought to her. Dinner arrived around 6:35 ish by a friendly staff member asking if I was going to feed or or did she need to. I asked if she could because I had a long drive and been up for over two days now. She said no problem and started to feed her. As I was about to leave she got called out of room by another staff member. I started helping my mother eat till she returned. I saw her go by room several times over next 15-20 minutes. Finished dinner and was leaving when I saw her standing inside doorway about three rooms down talking to another staff member. Asked I was leaving replied yes and left. The facility was VERY LOUD as staff members would holler at each other down the hallway. Asked for the social workers name and number which I never received so asked the lady sitting at front entrance for the info as I left. NOT IMPRESSED at first but will update again later after being there for few weeks. UPDATE: Two days later and I find my mother asleep sitting in a wheel chair with her cold food that had been sitting in front of her approx. one hr. She can not feed herself and the facility was informed of this upon check-in. In addition her bottom denture was sitting on the table beside her food.

  • ★★★★★ 3 months ago

    I just moved my mother in just today. The staff has been very helpful. They almost seemed too helpful. LOL. The food was hot ready and a lot. The day RN seems very knowledgeable and friendly. The new updates to the front seem very nice. Granted my mother will be a long term resident and she is at the back of the facility which is the older section and yes there are smells in the hallway that reek old folks home, but it is. LOL. So far, so good. We like it.....for now....I will follow up on the review in a few months. Well the follow up is do NOT use this place. NASTY NASTY NASTY. Staff is worthless. Granted there are a couple nice ones, but this place is a huge disappointment. I would not leave a dog here much less a sainted mother or father. Please go elsewhere.

  • ★★★★★ 2 months ago

    They called me for interview knowing that I put PRN on my application. this facility is 28 minutes away from me.. when I get there to talk to someone that didn't even know or call me to only find out that they're not hiring for PRN. they are not organized and very inconsiderate of people time energy and gas. I can just imagine how the building is ran by their staffing coordinator. that's probably why it has a high turnover rate I heard... FYI don't waste your time here putting your family here or trying to be employed at this facility

  • ★★★★★ 4 months ago

    medically wonderful personal care horrible I just spoke with the Admin and he assures me this will be corrected. we will see if it is I will post more about it.. again the therapy and medical treatment are top notch I couldn't ask for more caring people on those departments. they encourage my husband and work very hard with him and motivate him, I met the gentleman that works with him in the mornings this morning his name is ROB and he is wonderfull.. hopefully this other is just a hic-up and will be resolved.

  • ★★★★★ 5 months ago

    We have had a great experience at Willowbend. The care is good...the employees seem to care about the residents/patients. We worked with Therapy, Nursing and Nutrition departments. Everything looked clean and organized. Weekend care not quite as good as during the week but still decent.

About Willowbend Nursing And Rehabilitation Center

General Information

Legal Business NameEastland Memorial Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1994 (24 years)
Capacity162
Residents130
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willowbend Nursing And Rehabilitation Center

Willowbend Nursing And Rehabilitation Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowbend Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 45min
ReportedExpected
CNA
1hr 15min
50min
ReportedExpected
LPN
40min
1hr 30min
ReportedExpected
RN
4hr 45min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.0%
88.1%
88.1%
88.1%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.9%
97.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
83.8%
89.2%
95.1%
95.6%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.3%
19.2%
17.9%
14.5%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.0%
14.0%
12.0%
10.5%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
18.5%
14.1%
19.3%
19.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
10.3%
13.2%
13.0%
5.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.2%
4.6%
3.5%
2.0%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
8.4%
9.9%
0.0%
12.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
4.8%
1.4%
2.4%
1.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.4%
1.3%
1.4%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.1%
0.0%
3.4%
3.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.0%
3.6%
4.5%
2.4%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
4.9%
4.5%
3.6%
7.5%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
92.7%
93.9%
87.5%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.4%
57.0%
57.0%
57.0%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
23.5%
17.1%
27.7%
36.6%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
13.4%
6.5%
9.4%
11.1%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
1.6%
1.6%
1.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.7%
0.7%
0.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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