Windsor Quail Valley Post-Acute Healthcare

Facility is really Clean. But Windsor Quail Valley need improvement on nursing care of resident and hiring more staff to keep resident active physically and mentally. They need Physical Therapy to keep all resident active beside social event program (Karaoke, Thurs Dog Companion Day, Church service, ). Secondly, improvement ventilation in room to keep cool of resident (Some times is stuffy). Finally, Improve interaction of Nursing staff by treating patient like a member of a family. Social Workers at Windsor Quail Valley is really friendly and nice where she taking care of patient concerns and needs.

They are very disorganized. They are ALWAYS short staffed which tells me that the staff is overworked. They don't treat their employees well and the patients suffer for it. I have seen the Kind of equipment they use and its pretty outdated.

The worst experience. My mother was to be there for two weeks recovering from surgery. I received calls from my mother crying in pain and getting no response from night staff. Because of her condition, I couldn't just immediately take her home. After the 5th evening of having to go up to this facility and make them give her pain medication, I demanded she be discharged. I'm reporting them to corporate compliance and St. Luke's who has this placed listed as an option. My dog couldn't stay here. No sense of urgency when patients push button for help. No oversight to ensure employees are doing their job at night. Call the facility phone at night, goes to a voicemail that doesn't take messages. My mother said Day shift great but then all administrators are there. Pass this place up!!

I have over 25 years of experience working in skilled nursing facilities, and also presently first hand experience because my mother has been a nursing home resident for the past 4 years, and is now a resident at Windsor QV. The Administrator (Veronica) and Director of Nursing (Pamela) at Windsor Quail Valley "Exceed" Expectations I cannot fully compliment the quality of care that is given to each and every resident, as I have had the opportunity to observe the consistency of care for the past several months. I am most thankful for their leadership and commitment to Quality Care. As it is this dedication that establishes a standard for their entire team of direct care providers.

I love this place, my brother has been here shortly after they opened and they take really good care of him. I give the 5 stars to the male nurse Jobi..