Windsor Quail Valley Post-Acute Healthcare
Contact Information
3640 HAMPTON DRMissouri City, TX 77459
Price & Availability: (877) 311-2675
General Info: (281) 778-5144
County: Fort Bend
Photos
Reviews
Overall Rating 3.2 / 5.0 ★★★★★
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Allen McDonald★★★★★ 3 months ago
Facility is really Clean. But Windsor Quail Valley need improvement on nursing care of resident and hiring more staff to keep resident active physically and mentally. They need Physical Therapy to keep all resident active beside social event program (Karaoke, Thurs Dog Companion Day, Church service, ). Secondly, improvement ventilation in room to keep cool of resident (Some times is stuffy). Finally, Improve interaction of Nursing staff by treating patient like a member of a family. Social Workers at Windsor Quail Valley is really friendly and nice where she taking care of patient concerns and needs.
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Irene Adepitan★★★★★ 4 months ago
They are very disorganized. They are ALWAYS short staffed which tells me that the staff is overworked. They don't treat their employees well and the patients suffer for it. I have seen the Kind of equipment they use and its pretty outdated.
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Tanya Campbell★★★★★ a year ago
The worst experience. My mother was to be there for two weeks recovering from surgery. I received calls from my mother crying in pain and getting no response from night staff. Because of her condition, I couldn't just immediately take her home. After the 5th evening of having to go up to this facility and make them give her pain medication, I demanded she be discharged. I'm reporting them to corporate compliance and St. Luke's who has this placed listed as an option. My dog couldn't stay here. No sense of urgency when patients push button for help. No oversight to ensure employees are doing their job at night. Call the facility phone at night, goes to a voicemail that doesn't take messages. My mother said Day shift great but then all administrators are there. Pass this place up!!
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Yolanda Speaker★★★★★ a year ago
I have over 25 years of experience working in skilled nursing facilities, and also presently first hand experience because my mother has been a nursing home resident for the past 4 years, and is now a resident at Windsor QV. The Administrator (Veronica) and Director of Nursing (Pamela) at Windsor Quail Valley "Exceed" Expectations I cannot fully compliment the quality of care that is given to each and every resident, as I have had the opportunity to observe the consistency of care for the past several months. I am most thankful for their leadership and commitment to Quality Care. As it is this dedication that establishes a standard for their entire team of direct care providers.
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Margarett Goode★★★★★ 2 years ago
I love this place, my brother has been here shortly after they opened and they take really good care of him. I give the 5 stars to the male nurse Jobi..
About Windsor Quail Valley Post-Acute Healthcare
General Information
Legal Business Name | Oakbend Medical Center |
Ownership Type | For Profit - Corporation |
Changed Ownership In The Last 12 Months | No |
First Accepted Medicare | September 23, 2014 (5 years) |
Capacity | 120 |
Residents | 111 |
Percent Occupied | 93% |
Program Participation | Medicare And Medicaid |
Resident And Family Councils | Both |
In Hospital | No |
Continuing Care Retirement Community | No |
Special Focus Facility | No |
Auto Sprinkler System In Required Areas | Yes |
Ratings for Windsor Quail Valley Post-Acute Healthcare
Windsor Quail Valley Post-Acute Healthcare was reviewed by Medicare to have a rating of 1 out of 5 stars.
About Medicare Ratings![]() | Overall Rating |
![]() | Health Inspections Rating |
![]() | Quality Measures Rating |
![]() | Staff Rating |
![]() | RN Staff Rating |
Overall Ratings of Texas Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
Residents Affected | |||
Severity of the Deficiency | Few | Some | Many |
Immediate jeopardy to resident health or safety | J | K | L |
Actual harm that is not immediate jeopardy | G | H | I |
No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
No actual harm with potential for minimal harm | A | B | C |
October 13, 2017 - 2 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
G | Few | Actual Harm | Health Inspection | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
G | Few | Actual Harm | Complaint+Inspection | Provide necessary care and services to maintain or improve the highest well being of each resident . |
E | Some | Potential for Harm | Complaint+Inspection | Have a program that investigates, controls and keeps infection from spreading. |
E | Some | Potential for Harm | Complaint+Inspection | Provide care by qualified persons according to each resident's written plan of care. |
E | Some | Potential for Harm | Health Inspection | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
E | Some | Potential for Harm | Health Inspection | Allow residents the right to participate in the planning or revision of care and treatment. |
E | Some | Potential for Harm | Health Inspection | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
E | Some | Potential for Harm | Complaint+Inspection | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
August 2, 2017 - 2 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
E | Some | Potential for Harm | Complaint | Provide care by qualified persons according to each resident's written plan of care. |
February 1, 2017 - 3 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
E | Some | Potential for Harm | Complaint | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
November 19, 2015 - 4 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
- | - | - | Payment Denial | Payment denial for 27 days |
Staffing Levels Per Resident per Day 
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Quail Valley Post-Acute Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
2hr 5min | 2hr 30min |
Reported | Expected |
CNA |
40min | 40min |
Reported | Expected |
LPN |
50min | 1hr 15min |
Reported | Expected |
RN |
3hr 40min | 4hr 30min |
Reported | Expected |
Total Nursing |
This facility also provides approximately 55min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents 
94.6% | 92.8% | 92.9% | 92.9% | 93.1% | 94.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
96.0% | 97.1% | 98.1% | 92.6% | 92.0% | 94.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
26.7% | 38.6% | 28.9% | 49.0% | 49.5% | 47.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
13.4% | 21.2% | 19.2% | 18.9% | 25.9% | 22.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
33.6% | 34.6% | 21.9% | 42.6% | 20.7% | 18.2% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
14.6% | 13.3% | 11.5% | 16.0% | 16.8% | 15.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
27.6% | 18.7% | 24.7% | 25.3% | 18.7% | 15.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
5.0% | 3.0% | 7.1% | 2.9% | 5.8% | 7.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
4.5% | 8.8% | 6.9% | 7.1% | 6.2% | 5.6% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
2.6% | 5.9% | 5.1% | 3.6% | 4.8% | 5.6% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
5.3% | 1.2% | 0.0% | 0.0% | 3.8% | 4.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
6.9% | 10.9% | 8.2% | 2.9% | 3.4% | 3.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
0.0% | 1.0% | 3.9% | 4.6% | 3.5% | 3.4% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
4.9% | 2.2% | 0.8% | 1.8% | 1.9% | 1.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
1.0% | 1.0% | 0.0% | 0.0% | 0.2% | 0.4% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
Quality Measures for Short Stay Residents 
57.6% | 67.3% | 61.2% | 37.8% | 78.7% | 83.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
52.1% | 60.4% | 60.4% | 60.4% | 75.4% | 81.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
- | - | - | - | 60.0% | 67.5% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
11.8% | 4.3% | 7.7% | - | 11.5% | 13.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
3.0% | 14.3% | 7.7% | - | 2.7% | 2.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
1.1% | 0.0% | 0.0% | 0.0% | 0.8% | 0.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | TX | U.S. |
