Windsor Quail Valley Post-Acute Healthcare

Contact Information

3640 HAMPTON DR
Missouri City, TX 77459
Price & Availability: (877) 311-2675
General Info: (281) 778-5144
County: Fort Bend

Call 866.333.6002

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Nearby Hospitals

Emerus Hospital Type: Acute Care Hospitals Ownership: Proprietary Has an ER: Yes	4 miles
Methodist Sugar Land Hospital Type: Acute Care Hospitals Ownership: Voluntary non-profit - Private Has an ER: Yes	4 miles
Sugar Land Surgical Hospital Llp Type: Acute Care Hospitals Ownership: Proprietary Has an ER: Yes	5 miles
St Luke's Sugar Land Hospital Type: Acute Care Hospitals Ownership: Voluntary non-profit - Other Has an ER: Yes	5 miles
Hopebridge Hospital Type: Acute Care Hospitals Ownership: Proprietary Has an ER: No	8 miles

Other Nearby Nursing Homes

	Chelsea Gardens Missouri City, TX < 1 mile
	Park Manor Of Quail Valley Missouri City, TX 1 mile
	First Colony Health And Rehabilitation Center Missouri City, TX 3 miles
	The Medical Resort At Sugar Land Sugar Land, TX 5 miles
	Sugar Land Health Care Center Sugar Land, TX 6 miles
	The Crescent Sugar Land, TX 6 miles

About Windsor Quail Valley Post-Acute Healthcare

General Information

Legal Business Name	Oakbend Medical Center
Ownership Type	For Profit - Corporation
Changed Ownership In The Last 12 Months	No
First Accepted Medicare	September 23, 2014 (3 years)
Capacity	120
Residents	113
Percent Occupied	94%
Program Participation	Medicare And Medicaid
Resident And Family Councils	Resident
In Hospital	No
Continuing Care Retirement Community	No
Special Focus Facility	No
Auto Sprinkler System In Required Areas	Yes

Ratings for Windsor Quail Valley Post-Acute Healthcare

Windsor Quail Valley Post-Acute Healthcare
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings

	Overall Rating
	Health Inspections Rating
	Quality Measures Rating
	Staff Rating
	RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

	Residents Affected
Severity of the Deficiency	Few	Some	Many
Immediate jeopardy to resident health or safety	J	K	L
Actual harm that is not immediate jeopardy	G	H	I
No actual harm with potential for more than minimal harm that is not immediate jeopardy	D	E	F
No actual harm with potential for minimal harm	A	B	C

November 4, 2016 - 8 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
F	Many	Potential for Harm	Health Inspection	Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F	Many	Potential for Harm	Health Inspection	Provide care by qualified persons according to each resident's written plan of care.
F	Many	Potential for Harm	Complaint+Inspection	Have a program that investigates, controls and keeps infection from spreading.
E	Some	Potential for Harm	Complaint+Inspection	Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
E	Some	Potential for Harm	Complaint+Inspection	Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
E	Some	Potential for Harm	Complaint+Inspection	Train all employees on what to do in an emergency, and carry out unannounced staff drills.
E	Some	Potential for Harm	Complaint+Inspection	Store, cook, and serve food in a safe and clean way.
E	Some	Potential for Harm	Complaint+Inspection	Ensure each resident receives an accurate assessment by a qualified health professional.
E	Some	Potential for Harm	Health Inspection	Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
E	Some	Potential for Harm	Complaint+Inspection	Try to resolve each resident's complaints quickly.
E	Some	Potential for Harm	Complaint+Inspection	Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
D	Few	Potential for Harm	Health Inspection	Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
D	Few	Potential for Harm	Complaint+Inspection	Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

March 24, 2016 - 15 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint	Provide care by qualified persons according to each resident's written plan of care.

March 16, 2016 - 15 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint	Provide care by qualified persons according to each resident's written plan of care.

January 13, 2016 - 18 months ago

	Residents Affected	Severity	Source/Type	View Full Report Description
D	Few	Potential for Harm	Complaint	Give or get quality laboratory services/tests in a timely manner to meet the needs of residents.

December 17, 2015 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint	Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

November 19, 2015 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
-	-	-	Payment Denial	Payment denial for 27 days
E	Some	Potential for Harm	Health Inspection	Make sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
E	Some	Potential for Harm	Health Inspection	Train all employees on what to do in an emergency, and carry out unannounced staff drills.
E	Some	Potential for Harm	Health Inspection	Have a program that investigates, controls and keeps infection from spreading.
E	Some	Potential for Harm	Health Inspection	Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
E	Some	Potential for Harm	Health Inspection	Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
D	Few	Potential for Harm	Health Inspection	Give or get quality laboratory services/tests in a timely manner to meet the needs of residents.

September 26, 2015 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
D	Few	Potential for Harm	Complaint	Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

June 19, 2015 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
E	Some	Potential for Harm	Complaint	Have a program that investigates, controls and keeps infection from spreading.
D	Few	Potential for Harm	Complaint	Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
D	Few	Potential for Harm	Complaint	Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

March 26, 2015 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
D	Few	Potential for Harm	Complaint	1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 10, 2015 - 2 years ago

	Residents Affected	Severity	Source/Type	View Full Report Description
D	Few	Potential for Harm	Complaint	Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
D	Few	Potential for Harm	Complaint	1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Quail Valley Post-Acute Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min	2hr 30min
Reported	Expected
CNA

45min	40min
Reported	Expected
LPN

35min	1hr 15min
Reported	Expected
RN

3hr 50min	4hr 25min
Reported	Expected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

73.9%	94.7%	94.7%	94.7%	91.6%	94.6%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

95.1%	98.7%	91.1%	88.3%	89.8%	93.5%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

23.8%	35.7%	45.9%	22.0%	48.3%	47.0%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of low risk long-stay residents who lose control of their bowels or bladder

17.9%	18.7%	12.1%	14.9%	27.1%	23.4%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents who received an antianxiety or hypnotic medication

28.1%	28.0%	21.7%	25.3%	20.7%	18.1%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents whose ability to move independently worsened

22.0%	23.4%	17.5%	15.4%	19.1%	16.6%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents who received an antipsychotic medication

27.7%	13.3%	24.7%	19.2%	19.1%	15.2%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents whose need for help with daily activities has increased

15.9%	4.3%	3.6%	4.9%	7.0%	7.3%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents who self-report moderate to severe pain

4.9%	5.3%	5.9%	6.4%	6.0%	7.0%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents who lose too much weight

16.1%	5.3%	6.8%	9.1%	6.3%	5.7%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of high risk long-stay residents with pressure ulcers

0.0%	0.0%	0.0%	0.0%	4.9%	5.3%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents who have depressive symptoms

7.4%	8.0%	6.9%	5.3%	4.4%	4.4%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents with a urinary tract infection

4.9%	1.3%	1.0%	0.0%	3.6%	3.3%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents experiencing one or more falls with major injury

4.1%	3.2%	2.7%	4.7%	2.7%	2.6%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents with a catheter inserted and left in their bladder

1.2%	1.3%	1.0%	1.1%	0.4%	0.7%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.3%	53.8%	55.4%	62.3%	74.0%	81.7%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

49.6%	52.2%	52.2%	52.2%	71.0%	79.9%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

-	-	-	-	55.7%	63.7%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function

2.1%	4.4%	6.9%	10.8%	14.2%	15.9%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of short-stay residents who self-report moderate to severe pain

11.4%	8.0%	5.6%	0.0%	3.1%	2.1%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of short-stay residents who newly received an antipsychotic medication

4.0%	1.5%	1.0%	0.9%	1.0%	1.1%
Q4 2015	Q1 2016	Q2 2016	Q3 2016	TX	U.S.

Percentage of short-stay residents with pressure ulcers that are new or worsened

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