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Windsor Quail Valley Post-Acute Healthcare

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Allen McDonald
    ★★★★★ 3 months ago

    Facility is really Clean. But Windsor Quail Valley need improvement on nursing care of resident and hiring more staff to keep resident active physically and mentally. They need Physical Therapy to keep all resident active beside social event program (Karaoke, Thurs Dog Companion Day, Church service, ). Secondly, improvement ventilation in room to keep cool of resident (Some times is stuffy). Finally, Improve interaction of Nursing staff by treating patient like a member of a family. Social Workers at Windsor Quail Valley is really friendly and nice where she taking care of patient concerns and needs.

  • Irene Adepitan
    ★★★★★ 4 months ago

    They are very disorganized. They are ALWAYS short staffed which tells me that the staff is overworked. They don't treat their employees well and the patients suffer for it. I have seen the Kind of equipment they use and its pretty outdated.

  • Tanya Campbell
    ★★★★★ a year ago

    The worst experience. My mother was to be there for two weeks recovering from surgery. I received calls from my mother crying in pain and getting no response from night staff. Because of her condition, I couldn't just immediately take her home. After the 5th evening of having to go up to this facility and make them give her pain medication, I demanded she be discharged. I'm reporting them to corporate compliance and St. Luke's who has this placed listed as an option. My dog couldn't stay here. No sense of urgency when patients push button for help. No oversight to ensure employees are doing their job at night. Call the facility phone at night, goes to a voicemail that doesn't take messages. My mother said Day shift great but then all administrators are there. Pass this place up!!

  • Yolanda Speaker
    ★★★★★ a year ago

    I have over 25 years of experience working in skilled nursing facilities, and also presently first hand experience because my mother has been a nursing home resident for the past 4 years, and is now a resident at Windsor QV. The Administrator (Veronica) and Director of Nursing (Pamela) at Windsor Quail Valley "Exceed" Expectations I cannot fully compliment the quality of care that is given to each and every resident, as I have had the opportunity to observe the consistency of care for the past several months. I am most thankful for their leadership and commitment to Quality Care. As it is this dedication that establishes a standard for their entire team of direct care providers.

  • Margarett Goode
    ★★★★★ 2 years ago

    I love this place, my brother has been here shortly after they opened and they take really good care of him. I give the 5 stars to the male nurse Jobi..

About Windsor Quail Valley Post-Acute Healthcare

General Information

Legal Business NameOakbend Medical Center
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 23, 2014 (5 years)
Capacity120
Residents111
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Quail Valley Post-Acute Healthcare

Windsor Quail Valley Post-Acute Healthcare was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

August 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 1, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

November 19, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 27 days

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Quail Valley Post-Acute Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 40min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
92.8%
92.9%
92.9%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.0%
97.1%
98.1%
92.6%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
26.7%
38.6%
28.9%
49.0%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.4%
21.2%
19.2%
18.9%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
33.6%
34.6%
21.9%
42.6%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
14.6%
13.3%
11.5%
16.0%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
27.6%
18.7%
24.7%
25.3%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
5.0%
3.0%
7.1%
2.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
4.5%
8.8%
6.9%
7.1%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
2.6%
5.9%
5.1%
3.6%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
5.3%
1.2%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
6.9%
10.9%
8.2%
2.9%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
0.0%
1.0%
3.9%
4.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
4.9%
2.2%
0.8%
1.8%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.0%
1.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

57.6%
67.3%
61.2%
37.8%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.1%
60.4%
60.4%
60.4%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
11.8%
4.3%
7.7%
-
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
3.0%
14.3%
7.7%
-
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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