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Willowbrook Nursing Center

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Nacogdoches Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.5 / 5.0 ★★★★★

  • Sonya's Bling Paparazzi Consultant 313541
    ★★★★★ 5 months ago

    I have a story about how I came to become a member of this fabulous team. Back in 2016, my daughter and I came to Willowbrook to visit a friend. This was my first time visiting this facility. When we walked in, I was just amazed. It was so clean and inviting. The floor was clean and shiny. There was a lot of movement, everyone was busy. Each person I past spoke with a warm smile. I was just amazed, really. During this time, I was a Business Office Manager at another facility, and had been for 8 years. Never had I wanted to leave that facility, until I walked into Willowbrook Nursing Center. I told my daughter, I just have to work here. So, I started watching Indeed to see if they had a Business Office Manager position to come available. Gollee!!!! One day they did and I applied. Oh, I just couldn't wait to receive a phone call, I called them, and Josh set up a interview with me. I was so happy just to have the opportunity to interview for Willowbrook. I wanted to be apart of this team, I just knew that was my job! When I was offered the position, my heart sang! I am so happy to be a part of Willowbrook Nursing. We are a great team. I know this sounds to be exaggerated but it is the truth. If you have a loved on who needs skilled nursing services, or even long term care, I highly recommend Willowbrook. We will take great care of them. Also, come be a part of our team. You will love it! Sonya Green

  • Karen Wilson
    ★★★★★ 9 months ago

    Therapy there was outstanding. The food left something to be desired. The staff was good.

  • J S
    ★★★★★ 5 months ago

    Great place with loving staff!

  • David Johnson
    ★★★★★ a year ago

    My mother was recently at Willowbrook for rehab and the care she received was top notch!! She was able to return home after her stroke with the help of rehab and the kind staff at Willowbrook. The admission and discharge process ran very smoothly and all her care needs were met during her time there. Thank you for caring for my mom!! I would recommend Willowbrook to anyone needing care for a loved one.

  • lucia camacho
    ★★★★★ a year ago

    I been working here for almost a year and I can say I like my job, we have the best nursing staff and head department and they go out the way to help accommodate the residents. I also enjoy spending time with our residents, thanks to our Activity director for all the activities they do to make our residents time exciting and fun.

About Willowbrook Nursing Center

General Information

Legal Business NameNacogdoches Csnhc Enterprises, LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 28, 1987 (33 years)
Capacity166
Residents90
Percent Occupied54%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willowbrook Nursing Center

Willowbrook Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 19, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 22, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
LManyImmediate JeopardyComplaintQuickly tell the resident's doctor the results of laboratory tests.
LManyImmediate JeopardyComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
LManyImmediate JeopardyComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
LManyImmediate JeopardyComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
LManyImmediate JeopardyComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

March 3, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$64,838 fine
HSomeActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 2, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 3 days
---Fine$1,551 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willowbrook Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
3hr 55min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.6%
100.0%
100.0%
100.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.4%
51.5%
54.8%
43.3%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.4%
14.9%
17.4%
15.9%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.3%
16.1%
19.0%
9.3%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
27.8%
25.7%
18.9%
19.7%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
15.9%
18.3%
12.1%
13.1%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
1.3%
1.3%
2.6%
1.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
6.0%
2.9%
7.1%
4.3%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
2.5%
5.1%
2.5%
7.5%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
9.5%
5.8%
12.5%
11.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
5.2%
6.4%
7.8%
6.7%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
2.6%
5.1%
7.7%
6.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
1.0%
2.8%
3.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
99.1%
98.4%
99.1%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.8%
87.2%
87.2%
87.2%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
33.7%
34.4%
43.5%
41.7%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
13.1%
15.6%
21.0%
17.1%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
2.4%
1.1%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.4%
0.4%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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