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Emerald Hills Rehabilitation And Healthcare Center

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Angela Salgado
    ★★★★★ 5 months ago

    Therapy team is good which is why I gave 2 stars. My mom had stomachs from the food. It took a while to get bathroom assistance. Things would go missing like remotes, her charger and a blanket a friend made her. My mom was having trouble breathing and the nurse told me she was in the middle of something and would be 10-15 mins. My mom ended up with a pulmonary embolism after we got her to the ER. The nurse wanted to just stick her in bed without checking her vitals. I am scared to think what could have happened if I did not go visit her for my lunch break.

  • Denise Ellerd
    ★★★★★ a month ago

    I wouldn't let my dog stay here! My experience was so horrible, that my husband brought me home and hired private care for me until my leg is heeling. With only a few exceptions, the aides and nurses there are rude and don't seem to care. I heard aides talking in the hall on how much they hate working there. If you push the call button, don't expect them to come right away. I was in extreme pain and it took 2hrs and 14 minutes for a pain pill. My husband complained 3 times on the lack of treatment I was getting. They never seem to have clean towels, linens. One aide was going to lay a pad under me, that looked like poop stains or not clean under me. I told her she's to get another one. Expect to bathe yourself and the food was so bad that I had family bring it to me. There is NO COMMUNICATION between nurses. This place needs shut down! !!

  • Judy Norton
    ★★★★★ 8 months ago

    My mom was treated with professional attention for her rehab on her hip. The facility treated us with respect and listened to our concerns. Great place for rehabilitation

  • Carla Willingham
    ★★★★★ 2 years ago

    First day started with RUDE nurses aides, RUDE nurses, doctor..... you never see him even when you request to meet with him. Medication not given, they let you suffer.....until they get a hold of the doctor. (the one you can't get a meeting with.) Elder abuse as far as I'm concerned.They take their sweet time to get to you when they know you need help to go to the bathroom. When you check in it took 3-4 days to get a bath and family had to tell them she had not had one! Stolen new bottle of perfume birthday gift RED not cheap. They are suppose to replace NOT happened as of today..... A/C did not work first day there,replaced unit the next day with our persistence! Labor day week end maintenance not thrilled to come out I'm sure. Room, floors are dirty, sticky..... went to hospital for a week and came back to Emerald Plaza (mistake) floors still dirty have no idea if even cleaned while she was gone. Can't wait to get her out of this horrible place!! I will be reporting them to any and everyone I can. Enter at your own risk

  • Patty Brown
    ★★★★★ a year ago

    I have had a great experience at Emerald Hills. The rehab team is wonderful. I will recommend Emerald Hills to everyone.

About Emerald Hills Rehabilitation And Healthcare Center

General Information

Legal Business NameJ S North Richland Hills Operations Lp
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 6, 2007 (11 years)
Capacity118
Residents97
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Emerald Hills Rehabilitation And Healthcare Center

Emerald Hills Rehabilitation And Healthcare Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

February 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

July 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Emerald Hills Rehabilitation And Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.1%
98.8%
98.8%
98.8%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
98.7%
97.7%
96.4%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
53.3%
76.1%
64.6%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.4%
11.3%
13.0%
9.3%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.6%
21.3%
13.3%
16.9%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
13.2%
13.2%
10.6%
10.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
22.4%
8.8%
17.6%
12.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
13.0%
13.2%
8.1%
12.2%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
3.9%
5.2%
2.4%
2.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
1.5%
3.2%
1.3%
1.4%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
35.8%
23.3%
23.1%
8.9%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
2.6%
0.0%
2.4%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.3%
5.2%
3.5%
1.2%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
4.3%
2.7%
2.8%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.8%
88.1%
87.5%
94.8%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.4%
90.4%
90.4%
90.4%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.3%
51.1%
43.4%
54.6%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
16.3%
17.6%
10.0%
6.5%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.4%
1.2%
1.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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