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Heritage Manor Healthcare Residence

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ a month ago

    This facility is negligent and does not provide the necessary care for their residents. Sherry the Director of Nurses is quick to get you off the phone and avoids addressing family concerns. They failed to administer medications my dad desperately needed for pain. He also ended up with blisters on his legs and back. He had to go to the ER and when he arrived he was severely dehydrated!!! They are fraudulent in that they run unnecessary tests just so they can bill insurance companies! I CAUTION YOU....PLEASE DO NOT SEND YOUR LOVED ONE HERE...YOU ARE PUTTING YOUR FAMILY MEMBER AT RISK!!!

  • ★★★★★ 2 years ago

    My mother came to Heritage after being in another facility for 3 weeks with no improvement. Within 2 weeks at Heritage she was on her feet, walking and now home. The personal at Hertiage where all concerned with her recovery. Employees work as a team...there is no that's not my job attitude. Employees also seem to enjoy coming to work, that passion is passed on in the care they provide. The facility is older but clean. It's not fancy as the first rehab she was in but fancy didn't cut it.

  • ★★★★★ a year ago

    I'm here for Rehab the staff are wonderful.

  • ★★★★★ 3 years ago

    There's a special place in hell for these people. My mother-in-law was admitted to this horrible place because she was paralyzed and we couldn't take care of her properly. We expected that she would be given better care than we could provide. Even though she couldn't walk, my mother-in-law was still a person and she was important to us. She wanted more than anything to see her grandbaby. She did at least get to see her grandbaby once but never got to see her smile. My mother-in-law ended up in the ER in septic shock with a fever of 106. How did it get so high if they were taking proper care of her? Also her DNR was "lost". My mother-in-law died very slowly and horribly. The nursing home staff was very uncaring and getting her things after she passed away was a NIGHTMARE. They still have a lot of her things. Other more minor things - food is inedible, in addition to paying $4K/month to this hellhole we also had to bring food. Wifi (or "wi-five" as they called it) never worked so we had to pay for a data plan so my mother-in-law could communicate with the outside world. The only good thing I can say about this place is they didn't manage to steal her iPad...

  • ★★★★★ 2 years ago

    People are friendly when I come through the door

About Heritage Manor Healthcare Residence

General Information

Legal Business NamePlano Healthcare Residence Operator LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1990 (28 years)
Capacity160
Residents64
Percent Occupied40%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Manor Healthcare Residence

Heritage Manor Healthcare Residence
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 23, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
ESomePotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

July 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Manor Healthcare Residence require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 30min
2hr 35min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 30min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.4%
72.2%
72.2%
72.2%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
46.0%
50.0%
56.1%
59.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
53.3%
69.6%
74.1%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.4%
5.0%
11.8%
22.9%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.7%
24.6%
14.0%
17.5%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
33.9%
27.7%
27.3%
26.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
42.6%
43.1%
27.7%
11.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
9.1%
25.1%
5.9%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
3.2%
4.5%
3.6%
9.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
11.1%
3.6%
2.2%
10.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
6.9%
8.2%
4.2%
4.1%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.6%
3.0%
3.6%
3.8%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
11.1%
9.1%
5.3%
1.9%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
0.0%
0.0%
2.1%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.5%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

62.9%
72.6%
39.3%
19.3%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.8%
82.3%
82.3%
82.3%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
38.6%
-
54.1%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
9.7%
2.9%
8.3%
3.9%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
5.0%
5.3%
2.6%
2.2%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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