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The Park In Plano

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Leo S.
    ★★★★★ 2 months ago

    DO NOT TAKE YOUR LOVED ONES HERE, EVER!!!!! I CANNOT EMPHASIZE THIS ENOUGH. AT ALL COSTS -- DON'T! Hire a private nurse, take them somewhere else, just don't take them here. Do what you need for you loved one to keep them safe, because taking them here is NOT safe. The place smells like urine. I called them out on 2 occasions for not properly documenting medication they were giving my mother. Who knows how many other times it occurred. My mother was medicaid pending -- the director tried to trick me into signing documents to take financial responsibility. When I told him no and told him why, he tried to tell me that I would not be financially responsible... even though the document verbiage was plain as day, that I would be responsible. There were multiple nurses my mother was afraid of, one of them actually showed aggression towards me in front of the director. So I have no doubt there's employees there who are questionable in moral. On the last day of my mother's life, they didn't call me to tell me she was acting differently, which she obviously was. I barely made it there after work to find the state she was in. When my mother passed the director didn't utter a word to me, but up until that point tried to pretend he was the most caring sincere person in the world. He even at one point had suggested taking out a life insurance policy on my mother. As well as using her credit cards. Most nursing homes are questionable in nature period. But, The Park in Plano goes beyond questionable and takes it to sickening. By the way, don't be fooled by the positive reviews left by employees.

  • Jaime Gasson
    ★★★★★ in the last week

    I have nothing but respect for this place. This place is clean and in good condition. My mother is there and I'm there every weekend. All nursing staff is very professional and courteous. I'm always greeted with a smile and the most important part is that my mother is happy

  • Templa Wyatt
    ★★★★★ 6 months ago

    The Park in Plano is an older Building that the management and administrator are working on updating. My husbands grandmother lived there the last 3 years of her life and I now have my Mom there. The staff is always very friendly and attentive to my mom and myself. Many have worked there for years. It is a small building so everyone knows all the residents on a very personal level. Some of the residents have been there for many years. If your looking for the newest and nicest place in Plano then The Park isn't for you. But if you want to place your loved one in a small family oriented atmosphere then I recommend the The Park. I have worked in Long term care for many years and all of the negative comments others have posted happen in the larger and nicer facilities as well. Pretty and fancy doesn't always equal good care.

  • Keith Alberts
    ★★★★★ 8 months ago

    The Park in Plano is an older building in East Plano serving primarily recipients of Texas Medicaid. As the Administrator of this facility I can tell you that the State rates us a 5 star facility. We staff our building better than most and we have RN coverage 24/7. We care for some high acuity patients. Because there are multiple reasons impacting call light response times, I will not address such comments generally. Residents leaving for appointments are routinely checked by the charge nurse to be sure they are clean and dry. We cannot control what happens during transport. I am heartily sorry that some people may have had a bad experience in our home but the reader can rest assured this is not reflective of the work we do at The Park in Plano. We have many very hard working, dedicated people working here and the reader can visit any time to meet with our staff and learn more about us. You can also ask our residents about their experiences here. Some have lived with us 13-17 years.

  • Tammie Shaw
    ★★★★★ in the last week

    It's horrible. Upon visiting we found a man in a wheelchair left in the dining hall with the lights out. He had a woman cornered in a wheel chair and had her shirt off. No one was around. It was horrifying.

About The Park In Plano

General Information

Legal Business NamePlano Operating Company, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 11, 1993 (25 years)
Capacity120
Residents88
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Park In Plano

The Park In Plano
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 5, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

June 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Park In Plano require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.3%
88.9%
88.9%
88.9%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.8%
97.7%
94.3%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.2%
79.5%
60.0%
46.8%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.5%
33.3%
35.5%
38.0%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.7%
25.3%
16.1%
19.2%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
37.3%
32.9%
36.2%
45.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
20.3%
20.6%
14.3%
8.1%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
13.3%
16.5%
11.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
6.3%
6.2%
7.0%
13.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
7.2%
6.9%
7.4%
10.2%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
8.3%
9.3%
6.5%
2.5%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
1.2%
3.5%
3.5%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.2%
2.5%
2.3%
2.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
2.1%
1.0%
0.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.1%
87.8%
77.3%
67.9%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
59.5%
67.5%
67.5%
67.5%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
10.0%
27.3%
26.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
13.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
1.5%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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