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Powerback Rehabilitation Richardson

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Cindy Starks
    ★★★★★ 3 months ago

    Excellent care I worked here in 2013 I moved back to Saint Louis Missouri I loved working there and the employees were nice for the most part every nationality of people I Love the melting pot and the patient were excellent I Love people we gave great service It was a great experience ?

  • Gary Wiseman
    ★★★★★ 2 months ago

    I do not recommend this place. I would give zero stars if possible! I'll start off by saying my mom came here for Physical Therapy after having hip replacement surgery. She was supposed to get 1 hour every day. She was here for 5 days and ended up with a total of 1.5 hours of PT. Unacceptable! She had more PT in the hospital the 2 days following surgery than she did the whole 5 days she was at powerback. The facility is very nice and looks great. That is pretty much where the good part of the review ends. My mom checked in here after hip replacement surgery for rehabilitation. The driver from the hospital to powerback helped her get to her room. No staff from powerback helped. After she was in her room, no one greeted her for a long time. Finally a nurse came in and didn't have any clue why she was there. He asked if she had fallen... didn't know that she had hip replacement...didn't know that she needed ice packs on her hip. When we asked for ice packs, he acted like they didn't have them.... a couple hours later an administrator came to her room. We though, finally, someone to welcome her and explain how things work... no, she just told us how my moms insurance plan worked, had her sign papers and left. 3 and a half hours after she was in her room, finally, someone came and explained how the place works. None of the staff has a clue or any social skills. Every person would walk into her room and say "I'm (insert name)." And stand there. We would say " nice to meet you. And what are you hear for"...... She is here for physical therapy.... but no one from physical therapy even visited her the first 2 days. So not only a total waste of 2 days from progression, but a waste of money. (4 years ago, she had this same surgery and was at another rehab facility. They greeted her right when she got there and had her doing therapy the day she got there). Her 3rd day here, she FINALLY had Physical therapy and occupational therapy. Unfortunately, this was a Friday. On the weekends, you only get half an hour of either PT or OT. She is going home on Monday. So her 5 day stay here, for Rehabilitation and physical therapy, will only have 1 and a half hours of physical therapy. Second day.... while she is waiting for her lunch to be delivered, someone comes to pick up her tray. She said, I haven't gotten my lunch delivered yet. He laughs and walked out. 30 minutes later after lunch hours are over, she calls and let's them know again, she never got lunch. Instead of delivering it, someone 20 minutes later checks to see if she has a tray for them to pick up. Again, we say, she never got lunch. This time.... 30 minutes later, someone comes and asks, "you never got lunch?" Instead of asking if she didn't get lunch, maybe try delivering lunch!!!! Lunch is 11:30-12:30.... finally they delivered a salad (no drink) at 2..... an hour and a half after lunch is over. An hour and a half after we told them and reminded 6 different people. Oh.... and no silverware with the salad... We have yet to talk to anyone that has any clue as to what is going on. The facility is nice, people are friendly.... they just don't know what they are doing. Seriously, no one has a clue. The staff is friendly, just not trained. This is a management problem and it does not seem like anyone is working on making it better.

  • Shayne Leatherwood
    ★★★★★ 3 months ago

    My father was transferred from Richardson Methodist to Power back for rehabilitation due to complications of diabetic cellulitis. Social worker from hospital told me 120 days of Regan approved by ins, he was in there for 30 days give or take & was released not able to walk, go to restroom on his own & in worse condition than when he was hospitalized. He was sent home in a diaper. The 2nd night home he still did not have strength to hold his weight & fell in bathroom & firemen had to be called to assist. Power back stated that They had done all they could do for him. In my opinion, Powerback did nothing to help my dad get his "power" back.

  • Betty Silander
    ★★★★★ a year ago

    Three months ago,I had an excellent experience at PowerBack. The surroundings are lovely with attractive large lounges on each floor. The private rooms are good size and inviting. The dining room on the first floor is also attractive with a good menu with moderate prices for your guests. The same menu is offered with room service. The staff was totally professional, caring , cheerful ( important) and the rehab area was well equipped. All went so well I left after three weeks of exercises for what I needed for three fracture s of my pelvic area, due to a fall. All the staff I came in contact with were excellent . When I had an issue I took it up with management and it was promptly taken care of. I felt any issue was due to management. I highly recommend PowerBack.

  • Theresa Lange
    ★★★★★ 8 months ago

    My mother stayed at this facility for rehab after surgery. Call buttons were not answered, etc. Management and nurses could care less. She showed absolutely no improvement in 1 month of therapy. We moved to her to a facility which was not so pretty in Plano and in 2 weeks she was on her feet. Don't be fool by the initial consultation or facade. Run away and don't look back.

About Powerback Rehabilitation Richardson

General Information

Legal Business Name1350 E Lookout Drive Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 22, 2009 (8 years)
Capacity90
Residents63
Percent Occupied70%
Program ParticipationMedicare
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Powerback Rehabilitation Richardson

Powerback Rehabilitation Richardson was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 30, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

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-
-
-
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
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-
-
-
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
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48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
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-
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27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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-
-
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20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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-
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19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
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7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
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-
-
-
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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-
-
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6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
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-
-
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4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
-
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4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
-
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3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
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-
-
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.2%
53.2%
36.9%
14.6%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
55.7%
55.7%
55.7%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.8%
57.7%
59.8%
60.4%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
37.8%
31.0%
33.1%
39.3%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
1.4%
2.0%
2.3%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.3%
0.3%
0.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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