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Senior Care At Lake Pointe

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    Very poorly run place, management has changed a couple times, and still no better. Many don't get bathed but maybe once a month. One man is allowed to ware the same cloths for weeks with himself or cloths not being washed. Most residents seem to hate the food, as most leave the food almost untouched. Meds are often given to wrong residents. Seems as many are dying almost monthly any more. The call button for assistance goes sometimes for hours before being answered. Not good, should be shut down

  • ★★★★★ 7 months ago

    PLEASE TAKE THE TIME TO READ THIS REVIEW YOU WILL SAVE YOURSELF HEARTACHE AND PREVENT YOUR LOVE ONE'S FROM BEING PLACED IN DANAGER. My father has prostate cancer that has metastasize to his vertebrae, pelvis and lungs. He has dementia as well and I was buying for time to begin the search for hospice care. Day 1: I arrive at this unsecure facility 10:30 p.m. (first red flag) to find my Dad in a room with no pamper on and his catheter bag was leaking. I get the attention of the head nurse and we get my father cleaned up. I give her his background regarding his medical condition and that I will return in the morning. Again making sure I mentioned that he has dementia you will need to pay attention to him. I arrived late in the evening because my mother was having surgery in another hospital and we were waiting to make sure she was out of ICU. Otherwise I would have come much earlier. Day 2: I arrive early to visit with my Dad and to meet with a social worker about home hospice care from another facility. I find my father in his room but there is total chaos. There was clothing left behind in the draws and closet from another resident. There was feces on his bedding, soiled gloves and tissues on the floor (I have photos) and his catheter bag leaking again. I asked about lifting the bed because he has cancer in his back and there was no support in the mattress. The aid begin cranking up the bed with a handle...this was the (second red flag) that the condition of the furniture was dated and not up to standard hospital equipment. I ask to speak with the head nurse, I begin to engage in a lighthearted conversation and ask if they could do better about caring for him and attend to his room conditions immediately. I even went as far as to share my father's background and that before he became sick and older, he had a very good life. Thinking maybe if people understand who you are and where you come from they would care more. But I knew the night before that this facility would not work for my father and I would be making arrangements to bring in home hospice care. I also shared this with the in house social worker to let her know my intentions. Day 3: I arrive early to pick up my Dad. I was waiting patiently for a head nurse to acknowledge me because his room was changed the night before. I finally just interrupted and ask where can I find (name). The nurse points in a direction and say's down the hall. Sensing my frustration, another aid walks me to his room. She states that my Dad should be on the other side of the room and he is visibly not. I walk over and find him sitting in a wheel chair playing with shaving razors. His hands are cut up, there is blood on his jeans, on the table and floor. I immediately discard the razors and turn to get help from the front desk. A tall white gentlemen follows me to room and immediately discard the trash can with the razors. (too late I have pictures). He should have been more concerned with the patient but he runs to get rid of the evidence. Finally the head nurse comes with a syringe with saline and a band aid. I immediately express my concerns and share how this is unacceptable again and they have to do better when caring for patients. Same nurse that I spoke with the day before but obviously my request has fallen on death ears. Here is a word of caution, always be prepared to observe, take photos, videos whatever you need to do when you have concerns for your love one's. This place is literally a joke and some of the workers should receive their pink slips as a result of this neglect. Do what you are paid to do that's is all that is asked and if you really care about helping other's, go the extra mile to let their family know you love what you do by taking care of their love one. It wasn't my intent to have anyone lose their job which is why I spoke directly to the staff giving them opportunities to correct the issues. This place is awful and it breaks my heart as other patients was cheering me on as I spoke about neglecting my father. Who is their voice in this place?

  • ★★★★★ 4 months ago

    This place has grown and the staff or wonderful

  • ★★★★★ 11 months ago

    Dont bring you dog here. The will not be trated right they will be served if they do not like or care for. Left wet all night after being stripped naked and then they will not answer the call lights when people need help go somewhere else. The head nurse help as much as she could but everyone else acts like no one cares for these people we care for our that's why they came home

  • ★★★★★ 2 months ago

    They don't care about health care of senior residents

About Senior Care At Lake Pointe

General Information

Legal Business NameLakepointe Scc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 16, 1996 (22 years)
Capacity190
Residents149
Percent Occupied78%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Senior Care At Lake Pointe

Senior Care At Lake Pointe
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 14, 2016 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionKeep all essential equipment working safely.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Senior Care At Lake Pointe require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
1hr
45min
ReportedExpected
LPN
40min
1hr 30min
ReportedExpected
RN
4hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

64.3%
60.2%
60.2%
59.8%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
38.2%
36.6%
37.3%
60.8%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
31.4%
47.1%
43.9%
70.3%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.4%
28.4%
26.2%
33.8%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.8%
14.0%
23.8%
21.9%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
17.9%
21.8%
22.5%
18.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
13.1%
26.5%
15.6%
29.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
7.9%
2.6%
1.9%
1.2%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
8.0%
4.4%
5.6%
0.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
9.7%
9.1%
5.2%
7.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.4%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
5.0%
3.3%
0.7%
0.7%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
2.9%
4.3%
2.7%
2.8%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
2.8%
2.6%
2.2%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.1%
61.4%
75.9%
78.4%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
55.4%
54.5%
53.8%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
32.6%
-
23.9%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
27.4%
11.9%
13.0%
14.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
2.5%
2.4%
0.9%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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