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Hearthstone Sn Health Center

  1. Skilled Nursing Home Facilities
  2. Texas
  3. Round Rock Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • John Salas
    ★★★★★ 8 months ago

    Hearthstone has always been flagship health center in our community and I have always had the utmost confidence in their ability to execute the discharge plans we design from Round Rock Medical Center! I would send my grandmother here without a doubt! John Salas, MD

  • Jennifer Beck
    ★★★★★ 9 months ago

    There is minimal communication with the nursing staff at shift changes, especially at night Communication with the majority of the staff (nurses & aids) is extremely difficult due the fact that they do not speak very good English. Nor do they understand English. The nurses do not clean up after themselves they have left the covers of the syringes on the side table in my room after giving me a shot that I'm required to have. Staff members, mostly early shift knock loudly and barge into the room flip on the light and state my name loudly. Scary me out of a deep sleep. The med nurses shove the medicine cup and cup of water in your face. Not giving you the chance to wake up.When using call button, it takes anywhere from 5-10 minutes for someone to respond. I timed it, it took 10 minutes and 34 seconds for the aid to show up. Clearly this facility is under staffed. The night staff, nurses in particular when paged are annoyed that they need to attend to their patient. The day staff is much friendlier and attentive for the most part. I have wound vacs and tubes that require to be checked daily to make sure the canisters and tubes are draining properly. They do not do that, day or night shift. I'm on a scheduled medicine distribution and 50% of the time I'm given them at the wrong times, which then messes up the rest of the schedule for the rest of the day and night. I had a urine accident on my way to the bathroom. I pulled the call cord. Aid came I explained what happened, I had to tell her to go get towels so I could clean myself up and the floor. She came back with 2 towels. She gave me one and used the other to dry the floor, using her feet. She pushed the towel out of the way and left the room. I was able to use the towel she gave me to shimmy back to my bed carrying my wound vac bags, so I didn't have to walk across the floor. The nurse came in and she informed me that housekeeping leaves at 5pm and the cleaning closet is locked. The facility itself is not very clean. The staff does not use proper gloves. They use cafeteria type, not medical gloves. When receiving my wound vac changes, the wound care change nurse did not where a sterile cover up, face mask nor medical gloves (wore the cafeteria gloves). This is not a sanitary situation. I have concerns at the possibility of infection. One day the facility director stopped by to see how things were going. I explained to her some of the issues that I had been having. She said the she would address them during a staff meeting. She has stopped by every day since asking if things have improved. I would tell her that some things have improved and some have not. My husband told the Director that I am a vegetarian, she told him that they could accommodate me. They were not until the end of my stay.The Social Workers here are really good at getting things done as far as the process of discharge a patient. And everything that is required to send a patient home (ie: prescriptions, follow up with GP). I will not recommend this facility.

  • GAIL ANTONUCCI
    ★★★★★ 10 months ago

    The first time I walked into my friends room it smelled so strong of fermenting urine I started to gag I could not breathe and went out into the hallway. He came out and he too smelt of fermenting urine. We visited in a common area. The next day the urine smell wasnt so strong so I could enter the room and observed a large quantity of empty boxes all up against the wall, his room mates breakfast tray, partially eaten was on one of the empty boxes, the food had been there for hours since it was around 11:30. My friend complained of a woman constantly harassing him, he said once she had come up at mealtime and placed a belt to hold up Kotex on the table next to him. I observed her personally cozying up to him. A few weeks later my friend woke up and this woman was in his room bending over him as he slept. Staff was notified over and over, and over. I came to visit my friend 6 weeks later, the empty boxes taking up 3 to 4 feet in the room were still there, additionally in the bathroom was a large broken plastic nightstand, this blocked the toilet area from a wheelchair being able to enter. Both men in the room are unable to walk and use wheelchairs I observed all kinds of obstacles ,hanging wires, empty boxes. I observed dinner one night, we waited for over an hour for pizza. It looked like a piece of cardboard smeared with ketchup and a small amount of grated American cheese, then toasted briefly under a broiler. The cheese was crispy, and had been sitting in the open for a while. This was accompanied by a large scoop of spinach? It stayed solid as a large scoop of glop. I was abhorred this was served to humans. The people here, it is easy to see, are either overworked or hate their jobs. This place is atrocious. I would give it negative stars if possible.

  • Jill Martin
    ★★★★★ 7 months ago

    If you love your mom or dad do not put them in heartstone my parent almost died in their care they had allowed her to become so bloted that it nearly stopped her heart,the care was horrible they obviously do not care about their patients

  • Eddie W
    ★★★★★ 2 years ago

    My Mom has been here for a month now. And the staff has been 100% in my opinion. From the helpful Helga at the front desk, to the Nurses in the back, to the office staff. Everyone is helpful. Even my Mom likes the Nurses who are amazingly calm & patient with her. The facilities are nice and clean. And I like all the trees and landscaping outside, where you can sit with your Elderly loved ones if you like. My only suggestion to Hearthstone would be to add a Notary Public to the staff to make it easier when you have legal paperwork to be signed.

About Hearthstone Sn Health Center

General Information

Legal Business NameHearthstone Scc, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 26, 1988 (31 years)
Capacity93
Residents92
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hearthstone Sn Health Center

Hearthstone Sn Health Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hearthstone Sn Health Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
60min
1hr 20min
ReportedExpected
RN
3hr 55min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.8%
98.9%
98.9%
98.9%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.4%
96.6%
98.9%
88.1%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.5%
41.5%
39.1%
56.1%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.9%
35.1%
22.2%
26.7%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.9%
19.5%
14.7%
18.0%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
3.8%
4.8%
6.0%
6.2%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
5.6%
9.5%
5.6%
5.3%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
3.7%
10.5%
10.3%
7.3%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
3.0%
1.3%
3.9%
1.5%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
11.2%
9.6%
5.2%
17.4%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
3.7%
3.5%
1.2%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
1.2%
1.2%
1.1%
0.0%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
8.4%
6.9%
5.7%
3.6%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
2.9%
0.0%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.0%
90.8%
87.2%
86.9%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
90.7%
90.7%
90.7%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.1%
82.7%
79.4%
69.6%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
10.8%
9.8%
5.3%
17.0%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
3.0%
1.6%
1.4%
1.4%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.1%
2.0%
1.5%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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