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Huebner Creek Health & Rehabilitation Center

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • michael cole
    ★★★★★ 5 months ago

    Huebner Creek is everything a care facility should not be. In less than 10 minutes it was clear that my mother was not in good hands. I soon discovered that the staff was completely uninformed of her condition. What makes it worse is that they had an extra day to prepare because the hospital that she was being transferred from held her a day to make sure she was stable after her stroke. In order of least to greatest, I had the following concerns: 1. My mother's respirator was placed in front of the only chair for visitors. 2. There were beds in the halls with patients in them and the place stank of urine 3. My mother has an Indiana pouch, which is an artificial bladder that she catheterizes from. The staff thought it was a wound 4. They placed a meal in front of her that she could not eat. The food was whole, when it should have been pureed. Further they did not know that she can not feed herself. 5. When the nurse arrived in charge of her care arrived to address all of these matters she was defensive, hostile, and unapologetic. I only asked what she knew about my mother's condition. Her explanation for her and the others not being aware of all my mother's circumstances is that she's only been there 10 minutes. I then asked if it would not be a better practice to at least familiarize yourself with the status of the person coming into your care before they arrive. Her response was that was not their policy and I need to speak with the case manager. Clearly nothing could be done to fix the situation so I decided to move her to another facility and gave instructions that the nurse was to be no where near my mother. I was then passed along to a social worker to make these arrangements. All in all the staff at Huebner are insensitive and unprofessional on a scale that makes them dangerous I hope this was helpful in deciding whose hands to put your loved ones welfare in

  • Lee Leo
    ★★★★★ a year ago

    Horrible and understaffed! ! All the nurses pass all there meds and have no help I literally had to ask if my mom was going to get her medicine today and a shower on rehab morning staff. People hardly ever showered my mother ended up with a new bed sore on rehab. Can you believe that and she was there for rehab. The new Don or whoever needs to be fired and the rest of them. Everyone speaks another language around you so you can't understand. Some people don't even get there medicine. Close this place. The morning staff is rude and always speaking in Spanish. Poor customer service I'm calling the state.

  • Karen Johnson
    ★★★★★ a year ago

    I have personally walked the halls at Huebner Creek and met most of the management staff here. I found them to be friendly, committed to great customer service and passionate about their mission to provide outstanding healthcare for rehab to home and long term care residents. Everytime I interact with the administrator there I feel she truly cares about my concerns. Her name is Alice and I would highly recommend you go in and meet her.

  • Lansing Hobart
    ★★★★★ 2 years ago

    Just horrible. Their accounting practices are questionable at best. Criminal at worst. When payments were made, their statement (when you could actually get them to provide one) would show multiple debits and credits that would not match what actually happened. This was attributed to "The system correcting itself" with the inevitable followup of "You just don't understand our system." When asked to explain, we were told in a condescending tone, "The parenthesis mean you made a payment." I taught college accounting and my girlfriend has a masters degree in business and we couldn't figure out this mess. We spent an hour STANDING across the desk from the business person. Didn't even offer to go find us a chair. We were then asked to leave the office because she needed to prepare a spreadsheet for us because she couldn't explain the statement. We sat in the outer office for 10 minutes to be rudely called back in. So we looked at her spread sheet, of which we are both well versed. When I pointed out an error on the daily rate, she corrected it, but the total, oddly never changed. No explanation given. The entire administrative staff had a condescending attitude, as if people were not smart enough to figure out their system, which I think may be the point. I can't imagine an elderly person in their twilight years trying to figure this out. I think they just assume they can BS the numbers long enough that people will accept out of frustration. Do NOT recommend!

  • Ray Gonzales
    ★★★★★ a year ago

    My mother has been sent there for therapy after being in the hospital for pneumonia. So far she's been there a week and has gotten 1 bath and the sheets on the bed have not been changed !! That is unacceptable !! If this is how they treat their patients, I'm surprised they are still in business !! I would not recommend this place to any one !

About Huebner Creek Health & Rehabilitation Center

General Information

Legal Business NameBexar I Enterprises LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 12, 2007 (11 years)
Capacity146
Residents94
Percent Occupied64%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Huebner Creek Health & Rehabilitation Center

Huebner Creek Health & Rehabilitation Center
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

September 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.

May 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

February 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Huebner Creek Health & Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 35min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.2%
98.6%
98.6%
98.6%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
100.0%
100.0%
98.6%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.1%
79.3%
70.0%
76.7%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.8%
26.2%
26.2%
32.8%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.2%
13.4%
5.6%
19.3%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
20.0%
21.2%
24.6%
29.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
23.4%
15.8%
19.0%
24.1%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
8.5%
1.8%
1.6%
2.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
1.4%
4.3%
8.6%
2.7%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
1.6%
6.3%
5.3%
7.1%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
5.8%
3.2%
1.5%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.4%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
5.5%
2.9%
0.0%
1.4%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
9.7%
4.4%
0.0%
1.1%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.9%
98.4%
97.8%
98.3%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.2%
85.7%
85.7%
85.7%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
46.0%
48.3%
54.6%
53.1%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
13.3%
9.5%
9.1%
4.6%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
3.2%
4.3%
0.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.6%
0.6%
0.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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