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Northgate Health And Rehabilitation Center

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Marlene Morales
    ★★★★★ 3 months ago

    My mother has been here for a month and her condition is getting worse due to the care she is receiving. Or should I say "is NOT receiving". She has 2nd degree burns on her legs that were healing when she arrived. Now they are infected and her feet are swelling badly. The wounds drain through the dressing and socks but still the nurses do not change them. They wait up to an hr before answering call bell. They do not medicate properly. They even take naps outside while on duty.There is a few good people there. But not enough to make up for all the bad ones.If you care about your family Do Not let them go here. Horrible place.

  • Marci Hixson
    ★★★★★ 6 months ago

    My father had the unfortunate luck of being referred to this facility, he passed away on Feb. 15th of this year. He was found unresponsive in his room on Feb. 7th and taken to the hospital. He was in the hospital for 5 days before I was notified by a doctor who happened to look up my phone number. This nursing home never even called to let me know, they claimed they had my "old phone number" on file, which is a lie because anytime the business office at this facility wanted to hound me for money they called. My father died exactly a week after he was admitted from complications due to his severe bacterial infection, which made him septic, and pnuemonia (Northgate boasts about it's respiratory care). When I went to the facility the same day that my father died, to pick up his belongings, I had asked to see the Director, Jason Knight, who was in his office very close to the reception area. He never came out of his office or to my father's room where I was collecting what personal items that had not been stolen and/or lost by this wretched nursing home. Not one employee spoke to me or even looked me in the eye, except for one nice man that i guess was not given the "memo" so to speak. As I was leaving, I stopped to speak to the Director of Nursing, Miguel, and asked him why I was not notified about my father being admitted the hospital and he told me, "your father is listed as self-care in the system." How can an 86 year old man, who is blind, wheel chair bound, and has severe dementia be self-care. I had filled out the forms myself when dad was admitted and gone over all the questions and details with the person who was in-charge of admissions. As far as I am concerned, this horrible facility neglected my father to such an extent that he died from it and not only that, they didn't have the common decency to call me, his only daughter and P.O.A, to make me aware that he was even sick much less admitted to the hospital. They robbed me of 5 precious days that I could have been by my Dad's side while he was in the hospital, it is unforgivable what they did and I would not recommend this facility to my worst enemy.

  • Bad% Bitch
    ★★★★★ 3 months ago

    Horrible place n the world (WARNING DO NOT BRING YOUR LOVES1 HERE)

  • Jannie Davis
    ★★★★★ a year ago

    Nurses are very lazy and do not check on pts.as they should. Had to complain many times,just for minimal care for family. Wound care nurse great.

  • Matt Wolf
    ★★★★★ 2 months ago

    They're not addressing my diabetes.

About Northgate Health And Rehabilitation Center

General Information

Legal Business NameUvalde County Hospital Authority
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 26, 1989 (29 years)
Capacity115
Residents78
Percent Occupied68%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Northgate Health And Rehabilitation Center

Northgate Health And Rehabilitation Center
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

June 2, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

April 28, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$25,740 fine
KSomeImmediate JeopardyHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
FManyPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionOffer other nutritional food to each resident who will not eat the food served.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionEncode each residents assessment data and transmit these data to the State within 7 days of assessment.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionProvide special eating equipment and utensils for each resident who needs them.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northgate Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 35min
ReportedExpected
CNA
1hr 5min
45min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
3hr 35min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.5%
100.0%
100.0%
100.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
100.0%
97.2%
75.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.7%
54.5%
45.0%
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
15.0%
14.3%
18.5%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.9%
20.1%
16.9%
16.9%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
10.4%
12.5%
13.4%
8.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
12.0%
17.0%
12.5%
13.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
2.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
1.4%
0.0%
5.9%
17.4%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
10.9%
9.3%
3.6%
1.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.6%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.4%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
2.9%
3.0%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
3.9%
6.1%
2.4%
2.3%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.9%
1.5%
1.4%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
89.2%
25.2%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.4%
100.0%
100.0%
100.0%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
58.0%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
1.8%
1.4%
1.9%
0.0%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.9%
4.3%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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