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Regent Care Center Of San Antonio

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • William Morrow
    ★★★★★ 9 months ago

    My father was here for several weeks while in transition from a hospital to an assisted living.center. I feel that they did a good job with their patients and especially family members. The weekday staff was incredibly kind and care about the patients.

  • Marianne Lynch
    ★★★★★ 11 months ago

    Horrible care except by one CNA. Paulina. Mom could have died and they'd never have known it. Rooms were ghetto and frightening! We were recommended the place by a not any more director from Franklin Park. Wanted to leave when we saw the place, but our Coronado experience wouldn't let us go back to that hell hole! Don't inflict this place on your loved ones!

  • Lydia Janda
    ★★★★★ a year ago

    Our mother has been at Regent Care for 4 years and she loves living there. She is very involved in all the activities available for the residents and though she is hard of hearing, all the employees do their best to communicate with her in a way that she understands. As in any place where one lives there are problems at times, however in our experience, all the issues are resolved quickly. We are very satisfied with every aspect of our mother's care and would highly recommend Regent Care to anyone who asks.

  • Carol Smith
    ★★★★★ 9 months ago

    This place is by far the worst nursing home in San Antonio. The management are very unprofessional(Pam(admin) sits at the desk on her phone and comes to her job with skimpy short dresses on with tacky heels, rude to patients, tamera(director of nurses) is never available to speak with as she is always out to lunch) I would never have a family member at that facility again! There is little to no staff and bells are constantly ignored! What that place needs is new management FOR SURE!

  • Zxcret
    ★★★★★ 2 years ago

    ** TERRIBLE PLACE!** Your loved ones deserve the best care possible and this is by far the worst place I've ever been to. One of the case managers at the hospital recommended Regent Care and I should've looked at several other nursing facilities before choosing this disgusting place. - Strike 1: On day one of my mother's stay her clothing went missing. Her personal items were on the floor, and they forgot to administer her heart medication. I approached the administrator Ms. Sanford in hopes to get some answers; but it was a waste of my time. She did offer for me to go into their laundry room and look for my mom's clothes but I found it as an insult. Especially since all of her clothes were clean and all of them were hanging in the closet. We never found my mother's clothing by the way. - Strike 2 I know this organization should be known for its care. However, since I'm in the business world I would expect more organizations would present themselves as such. The Administrator Ms. Sanford dressed like a teenager with her breasts constantly hanging out. She never smiled and when I did see her she looked like she was coming from a night club. You would think if she's in charge of running a large facility; she would act the par. Its obviously she didn't learn anything while going to college.. If she went to one. Even her staff bad mouthed her when I was in the room with my mother. - Strike 3 On that note, none of the staff appeared to take pride in their uniforms, scrubs, etc. Everyone looked tired and worn out. - Strike 4 The food was terrible and always cold. Sometimes the chicken looked undercooked and none of the vegetables seemed fresh. Sorry Regent Care... Not impressed.

About Regent Care Center Of San Antonio

General Information

Legal Business NameRegent Care Center Of San Antonio, Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 3, 1994 (23 years)
Capacity128
Residents93
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regent Care Center Of San Antonio

Regent Care Center Of San Antonio
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

October 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regent Care Center Of San Antonio require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 30min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
2hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
98.8%
100.0%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.6%
72.4%
78.3%
66.7%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.9%
18.3%
20.9%
23.6%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.6%
12.6%
23.2%
17.3%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose ability to move independently worsened
15.7%
13.9%
16.9%
18.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
15.4%
14.5%
21.0%
20.7%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
2.4%
2.6%
1.3%
1.5%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
14.3%
15.4%
23.4%
8.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
1.4%
5.8%
4.2%
8.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
3.8%
1.4%
0.0%
1.2%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
1.2%
0.0%
0.0%
1.1%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
7.4%
4.2%
3.2%
4.3%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.1%
98.6%
100.0%
97.7%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.0%
96.4%
96.4%
96.4%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.3%
30.5%
29.0%
26.3%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
4.7%
6.0%
6.7%
7.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
1.1%
4.2%
4.9%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.5%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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