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Scc At Westover Hills Rehabilitation And Healthcar

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  2. Texas
  3. San Antonio Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • m.d. witt
    ★★★★★ a month ago

    My mother spent 10 days in Westover Hills Rehab a few months ago and the level of care provided was excellent. Food was good and feeding and care giving very good. The resident manager, Anna, runs a good ship. We plan to return there in a few weeks. Frankly, I do not understand some of the irregular comments/reviews that have been made. They are more than unfair. Dr. M.D. Witt

  • N M
    ★★★★★ 4 months ago

    My dad went there for rehab. He was neglected and not fed. Food was brought to his room, but he could not feed himself. And they did not help. He developed sores from not being turned. No communication to the family. We had to request that he be taken to the hospital because he was so weak from not eating. He passed away at the hospital. His body was too weak by the time he got there. And he had developed an infection that he couldn't fight!! Zero stars!!!!

  • JACQUE RAMIREZ
    ★★★★★ 6 months ago

    Hi, my father is in this facility, I like it he likes it, yes there is some areas where some employees need some more education in customer service, and how to handle things a little more professional. I care and love my father and if I feel there is something wrong I will voice my opinion and work hard for someone to here my voice and my fathers, I feel that if you don't visit as often as I do every other day. or when he is sick I'm there every day he is ill. I work 40 to 50 hours a week at my job but I'm there for him he gave me life and I will be with him til the good lord takes him. WESTOVER HILLS REHAB, JFY give in services to your LVN and CNA and let them know that they are important so they want to come to work.

  • Becky J
    ★★★★★ 6 months ago

    My brother was a patient at this facility for more than a year. My brother had serious health issues & the staff here took very good care of him. My brother took a turn for the worst in June 2018 & ended up in the hospital & my brother passed in August of 2018 & Jimmy the admissions person was so amazing to me. Thank you to Jimmy & all that was involved in the care of JJ King of Texas Care in the time he was with you.

  • sagesixpaths7 uzumaki
    ★★★★★ 6 months ago

    I wouldn't mind the I'll manners if this place did it's job but it doesn't. It takes forever to do one thing and when they do things they mess up. Definitely would not recommend this place. Not sure what the requirements are to work here but I'd be surprised if they even had any.

About Scc At Westover Hills Rehabilitation And Healthcar

General Information

Legal Business NameWestover Hills Scc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 4, 2011 (9 years)
Capacity124
Residents102
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Scc At Westover Hills Rehabilitation And Healthcar

Scc At Westover Hills Rehabilitation And Healthcar was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 3, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 7 days
---Fine$67,340 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Scc At Westover Hills Rehabilitation And Healthcar require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
35min
1hr 25min
ReportedExpected
RN
3hr 30min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

77.1%
98.0%
98.0%
98.0%
93.1%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
52.2%
50.0%
64.0%
49.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.2%
31.6%
32.5%
36.0%
25.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.7%
36.2%
21.8%
15.4%
20.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose ability to move independently worsened
17.9%
15.4%
10.3%
9.5%
16.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who received an antipsychotic medication
25.4%
22.9%
12.7%
15.1%
18.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
2.4%
0.0%
0.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who lose too much weight
10.3%
5.0%
8.8%
13.8%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of high risk long-stay residents with pressure ulcers
2.6%
2.5%
3.7%
3.8%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.3%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who have depressive symptoms
2.2%
0.0%
1.2%
1.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a urinary tract infection
9.9%
6.0%
4.8%
2.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents experiencing one or more falls with major injury
0.7%
0.0%
0.9%
3.7%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.1%
100.0%
99.1%
99.2%
78.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.4%
97.1%
97.1%
97.1%
75.4%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.7%
84.2%
94.4%
91.6%
60.0%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who made improvements in function
15.9%
16.2%
6.0%
7.3%
11.5%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who self-report moderate to severe pain
6.1%
5.3%
2.0%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.8%
0.9%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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