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Sorrento

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ a month ago

    This place is yet another one of those places where you don't want a family member to end up at. The vast majority of the staff are rude, cold hearted, mean, and unprofessional people. I don't have any problem with the color of people's skin, but the majority of the staff are loud, obnoxious, ghetto street trash. Their cell phones blaring rap music ringers every few seconds, yelling and laughing at each other down halls, etc. Most of these people are only there because they would be a cashier elsewhere and this pays a few more bucks an hour. The nurses don't care about the patients and lie when you ask how they are doing. One nurse says oh he is walking around and took a shower. (He isn't mobile......) One nurse says one thing, the other says something completely opposite. You can listen to the blaring beeping from the call button being pressed in one of the rooms. They just ignore them. I go in and check on my family member and they forgot to give him dinner. Then they finally bring him solid food and he is supposed to be on a soft diet. I had to catch that. The rooms were not cleaned. Patients not being bathed. One morning he spilled some oatmeal on his shirt. The next night, he still has that shirt on....... I asked the nurses over and over to periodically just pop in and ask if he needs to use the restroom and help him get to the bathroom. They refused. They just put diapers on and then never checked to see if he was clean. They let him sit soiled all day. He tried to go to the bathroom and was not strong enough to go. When the nurses found him on the floor they berated and yelled at him. They then punished him by forcing him to sit in a wheelchair in the hallway for hours. He gets confused because the therapists tell him to move around, sit in a chair, anything but lay in the bed all day. The nurses get mad and tell him he better stay in bed. He is not to get out of bed.... This place is a living hell for people that cannot do or speak for themselves. I hope these cold hearted trash employees get the same treatment or worse when they are become sick or injured.

  • ★★★★★ 7 months ago

    I am a patient here and have been here for about a week. I transferred here after some complications from hip replacement for therapy and am very very pleased with the attention to medical needs (medications) and personal needs. It is a very professional facility and extremely clean and comfortable. Rooms are spacious and the staff is very accommodating and upbeat. I initially went to what used to be Remington and is now Powerback and within 24 hrs had to be readmitted to ER because of several issues including lack of medications. It was disgusting. I am very pleased here and am progressing very well. Recommend it highly.

  • ★★★★★ 4 months ago

    If lying in your poop for 2 hrs is your idea of good care, and being put in the last room on the wing that is a storage room, with staff using it to put junk in, all the while being ignored...then this is the place for you. We are still trying to get our month + paid back since Medicaid has picked it up, but no one returns our calls and they are always too busy to see us if we arrive. If we call ahead, then the gal is out to lunch the whole time we wait. Cannot find a Cantex corporate number to call to ask legitimate questions about our refund, and it is thousands of dollars and its been 2 1/2 months now. Wanted to update. Well we received our money that was owed us last week, thank goodness.

  • ★★★★★ 7 months ago

    My beautiful Mother was in this facility for 46 days. When we heard she had to go to a rehab we were very apprehensive because our family has not had good results with them. We researched many, and by far this was the best one hands down. The staff took excellent care of her and the facility is beautiful and very clean....For a few weeks they appeared to be short staffed, but who in healthcare isn't. They handled it very well, she still received the care she needed and deserved.

  • ★★★★★ 6 months ago

    This facility is beautiful--service is horrid!! Neglect neglect neglect! Unprofessional! The cafeteria lady is same lady that does diaper changes!! No routine checkups on patients! We took care of our loved one every night someone had to spend the night by her side, and we had to hunt down staff and wait up to 45 minutes for someone to come. Cannot imagine how patients with no one by their side are treated..

About Sorrento

General Information

Legal Business NameSorrento Continuing Care Center Ltd. Co.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 21, 2015 (3 years)
Capacity112
Residents89
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sorrento

Sorrento
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 18, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

September 7, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

October 22, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

September 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

August 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sorrento require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 30min
ReportedExpected
CNA
2hr
55min
ReportedExpected
LPN
45min
1hr 50min
ReportedExpected
RN
4hr 25min
5hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
97.6%
97.4%
97.4%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.8%
100.0%
100.0%
100.0%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.9%
-
-
-
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.5%
26.9%
23.8%
20.8%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
27.6%
-
-
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
6.2%
5.4%
6.9%
3.4%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
22.7%
14.3%
-
-
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
5.9%
0.0%
0.0%
-
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
11.3%
5.9%
0.0%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
9.1%
10.7%
12.5%
13.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
1.5%
6.2%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
5.7%
2.9%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
3.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

73.3%
86.2%
94.7%
95.1%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
65.5%
80.5%
80.1%
80.1%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.8%
57.9%
60.7%
61.8%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who made improvements in function
16.3%
6.8%
0.7%
0.2%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.7%
0.7%
0.4%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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