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Stone Oak Care Center

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    Feb 2017 to June15, 2017 My mother was treated like a princess. The care was wonderful. Nursing staff and assistants were very caring. The rehab was great! I have nothing but awesome things to say. 6++ stars !!

  • ★★★★★ a year ago

    I'm truly impressed with the care my mother received during her stay at Stone Oak Care Center. My mother was initially in the rehabilitation wing and eventually went in to Hospice where she passed away. I was kept informed and encouraged to be involved in all aspects of her care. My Mom and my family were treated with compassion and respect from the social workers, the entire nursing staff, PT/OT/ST staff members, CNAs, food service, transportation, the list goes on. Our questions and concerns were always addressed and most importantly, my Mom was happy there! Many, many thanks to all the staff for all you do and the compassion you showed, was very much appreciated.

  • ★★★★★ a year ago

    I am the daughter of a resident at Stone Oak. My mother has been living there for 4 years. At times she can be difficult, but the staff on the 600 wing have always been very kind and understanding to her. She has received very good care and is happy at Stone Oak. She has made friends with many residents as well as the wonderful staff on the 600 hall. There has been very little turnover in employees on the 600 hall since my mother moved in. I never have to worry about the care in which my mother receives. She likes playing Bingo, participating in the monthly Wallmart and out to eat trips.

  • ★★★★★ a year ago

    There is a relaxed atmosphere here and residents and staff alike appear happy. This is very admirable. The staff genuinely cares for the welfare of the residents and they are actively engaging them. The new social worker, Ms. Jackson is very knowledgeable about available community services for the elderly and I found her and the financial office very helpful.

  • ★★★★★ a year ago

    Sorry "James Weaver" those two items ("She likes playing Bingo, participating in the monthly Wallmart and out to eat trips") are no loner being offered at Stone Oak CC.... I don't KNOW how things could change SO rapidly at one building SO fast. True facts: Building WAS an independently run building. The focus TRULY was on the residents - did they have their normal flaws like everywhere else, sure. BUT the care was built in. Beverly (administrator) and her "family" of managers and staff made sure this building stuck out from the crowd. The owners (Greene family) sold the building to Touchstone without any real notice to the staff . Touchstone's first "genius" move was to let a loving Administrator go after dedicating 12+ years of her life to that building. She established great relationships with families, the State, and the community around Stone Oak CC. This "new" administrator ("Helen") is as green as they come. She has ZERO people skills and does not allow ANY overtime- Forcing the few salaried employees to work extra weekend days and UNDERstaff halls. People worked Easter and weren't paid for the holiday and were asked to leave work a day EARLY the next week. WHERE is the incentive to work a holiday away from you family?! She runs the building like a corporate robot who could care less about the people there - both residents and staff. Their first go around with payroll was a disaster - people are STILL waiting (10 days today) for their $$. If this specific item isn't rectified - I'm calling the TWC and DADS. Not only is the morale of your staff down because you're NOT paying them you're not showing any urgency in fixing the issue! Thus, short-staffing the building on purpose! (saving $$$) MANY tenured staff have left and the rest are looking - I now this 100%. Budgets have been slashed to unworkable levels (1/4 in some cases) - effecting the residents. Who wants to play bingo for no prizes?!?! Trips - slashed. I wish I could put zero stars because there is no light at the end of this tunnel. Their census is critically low and that also effects budgets and time hourly people can work - hurting the residents. I know it's business, but WHAT real business mind said: "Fire the administrator, hire someone who we'll probably fire in 3 months, hit this building with a culture shock unseen since post WWII, and we'll make $$"..... unreal. They introduced themselves as a Christian-based company - I think Jesus would be ashamed of how this building changed. Touchstone- be rest assured, I am NOT a past or current worker. I am an observer and friend of the building who can not stand by and not say anything. You have the WRONG person as your administrator - you made huge mistakes in your "re-culturization" and your setting good people up to fail that have dedicated their lives to making that building the attractive purchase you thought it was..... UPDATE 4/19! If you've loved the parties Stone Oak CC had in the past - cherish those memories because those great parties are GONE! (Budgets) The annual Fiesta Party for the Residents was a JOKE this year... Not ONE hire to date! People have left in MASS. Thus proving my point of NO staff. Kitchen staff running at skeleton crew levels at ALL times. CNA's overworked. NO help for weekends - Resident's families asking what the hell is going on.... Called to address these issues and was told "Helen" was in a meeting ALL day - What is THAT? I called the State.

About Stone Oak Care Center

General Information

Legal Business NameBexar County Hospital District
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsYes
First Accepted MedicareMay 13, 2003 (15 years)
Capacity126
Residents126
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Stone Oak Care Center

Stone Oak Care Center
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Texas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Note that this facility has changed ownership within the past 12 months.

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 23, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

July 2, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

January 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Stone Oak Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
4hr 5min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.1%
98.1%
98.1%
91.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.0%
100.0%
98.9%
89.8%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
28.9%
40.5%
47.8%
58.0%
48.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of low risk long-stay residents who lose control of their bowels or bladder
38.1%
35.4%
-
40.5%
27.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
39.4%
29.6%
-
27.2%
20.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
18.4%
16.3%
16.3%
16.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who received an antipsychotic medication
5.4%
6.6%
15.3%
20.0%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents whose need for help with daily activities has increased
5.9%
6.1%
0.0%
1.1%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who lose too much weight
5.0%
5.0%
9.9%
8.5%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of high risk long-stay residents with pressure ulcers
3.1%
1.1%
1.2%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who have depressive symptoms
1.0%
4.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents experiencing one or more falls with major injury
7.4%
7.5%
7.1%
3.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.9%
2.0%
0.0%
1.1%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
98.2%
100.0%
99.3%
74.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
98.2%
99.3%
99.3%
71.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.3%
75.7%
-
79.3%
55.7%
Q4 2015Q1 2016Q2 2016Q3 2016TX
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
14.9%
16.0%
6.6%
4.7%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who self-report moderate to severe pain
4.5%
3.9%
3.1%
1.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
1.5%
0.6%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016TX
Percentage of short-stay residents with pressure ulcers that are new or worsened



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